COMMUNITY UPGRADE

Step 1 - clean-up of all spam posts & accounts.
Step 2 - new content developement
Step 3 - visual overhaul

Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

1356755

Comments

  • Same issue here. Win 7 x64, BD 2010. I updated about 2 hours back and now my PC is apparently a minefield. Good thing I didn't delete anything. Please bring out the corrective update as soon as possible. I just don't feel safe turning off Real-time Antivirus and using the Net. Thanks.

  • You don't get it - if Bitdefender quarantined itself, it won't MATTER. It won't be possible to reset the files then. For me, it quarantined over 4000 files INCLUDING itself. FOUR. THOUSAND. FILES. I was lucky I found this forum topic before I rebooted. Seriously, we better get compensation for this - this is a **** up of major proportions.


    When they issue a new update, there's no reason that you won't be able to un-quarantine those files after.

  • Bitdefender went crazy... started to quarantine every file. Before I woke up and disabled the real time protection my whole system was screwed. Thanks a lot... Don't know why, but not every file is available in the quarantine so I can't restore it from there.


    Now it needs a painful Windows reinstall. Nice time to spend a weekend :)

  • When they issue a new update, there's no reason that you won't be able to un-quarantine those files after.


    yer but if bd quarantined itself and now fails to run, are we still going to be able to update it and then fix it?

  • You don't get it - if Bitdefender quarantined itself, it won't MATTER. It won't be possible to reset the files then. For me, it quarantined over 4000 files INCLUDING itself. FOUR. THOUSAND. FILES. I was lucky I found this forum topic before I rebooted. Seriously, we better get compensation for this - this is a **** up of major proportions.


    You think you're in a bad situation?


    Scanning my PC with BitDefender right now. 13490 files are infected and rising every second.


    Almost everything is considered infected now.

  • When they issue a new update, there's no reason that you won't be able to un-quarantine those files after.


    That's good, but how do I run BD while it is quarantined?

  • I had that happen to me once. When I browsed to the folder and tried again, it seemed to work. Do you have antivirus disabled when you try to restore?


    it is doing it for over 50 files on my first computer, and 2 on my second, yes I try to point the browse option to the appropriate folder and it just does the same loop question over and over, really really frustrating..

  • I'm going back to Norman Security Suite once this debacle has been resolved. It's far more intuitive and at least teh Quarantine area can be accessed, like Sophos, but seems to be missing in BD IS 2010

  • Hi, on the french forum also the problem is similar. I hope that they will quickly find a problem to this issue. For the moment, my PC with windows7 64bits is blocked in the starting phase (I rebooted the PC and now it doesn't start anymore, even in safe mode) <img class=" /> :angry:<img class=" /> :angry:<img class=" /> :angry:<img class=" />

  • When an update is released, they will most likely also update the weekly update exe file that you can run.


    When BD is updated that way, you should be able to run BD as you could before.

  • If this doesn't get fixed, a lawsuit is coming!!

  • You don't get it - if Bitdefender quarantined itself, it won't MATTER. It won't be possible to reset the files then. For me, it quarantined over 4000 files INCLUDING itself. FOUR. THOUSAND. FILES. I was lucky I found this forum topic before I rebooted. Seriously, we better get compensation for this - this is a **** up of major proportions.


    I have 916 quaranteened and when i try to restore it says it cannot confirm the path. then when i go to browse and restore it where it was. it wont. Manually restoring 912 files would be a huge pain in the ######. if it worked. but it doesnt seem to want to restore all the little dll files. so yeah. fix this or compensate me because at this point my computer is ruined.

  • Oh, what a mess. My BitDefender auto updated about an hour ago and it's been going ballistic since. I'm using Windows 7 64-bit Home Premium. Literally every file on my PC was being called a FakeAlert Trojan. Eventually my computer wouldn't even boot and I had to system restore.


    It was bad enough that it was even calling taskmgr a Trojan!! You really need to fix this because you have hundreds of PCs that can be made unbootable!

  • 140 User(s) are reading this topic (112 Guests and 0 Anonymous Users)


    I appreciate your effort to help L.o.D. but everything you're mentioning right now is useless.


    Nothings working. Why can't you get that through your thick skull?


    The best solution is just to reformat and get a new anti-virus. Its hopeless now.

  • You think you're in a bad situation?


    Scanning my PC with BitDefender right now. 13490 files are infected and rising every second.


    Almost everything is considered infected now.


    you wanna stop scanning now.


    whole point is that when bd scans the files it'll quarantine them, causing the problem, if you stop it scanning, there'll be no problem and you can wait for the update.

  • You think you're in a bad situation?


    Scanning my PC with BitDefender right now. 13490 files are infected and rising every second.


    Almost everything is considered infected now.


    Skynet is taking over the world!!! ;)

  • ineedhelp, you missed the fact when I stated that when they update their weekly update exe file, you should be able to fix bd with it.


    Wait until an update is released.


    There's no need for threats etc.

  • Also gunna say, appreciate the help L.o.D.


    but i think you wanna sit this one out and let the rage pass till theres a fix.

  • unless they appease us users somehow, BitDefender can expect a subpoena coming to them for a class action lawsuit.

  • When an update is released, they will most likely also update the weekly update exe file that you can run.


    When BD is updated that way, you should be able to run BD as you could before.


    Ok, that's good news. Is anyone from BD on here that can tell us when this is ready and that it will do what L.o.D. says?

  • Created a forum ID just to post here. I'm having the same problems. Windows 7 64-bit, BitDefender 2010. Every file is being flagged as infected with Trojan.FakeAlert.5 (not "s" as somebody posted earlier...it's the number five at the end).


    I disabled realtime scanning, but there are a LOT of files already quarantined, including some BitDefender files.


    A couple minutes ago, I noticed the screen flash that the BitDefender services were being brought down for an update, but then I got another popup box that it had identified more files as bad (I think more BitDefender files) and I don't think it actually updated.


    Even if using the "Restore" button to restore quarantined files works, you can only do one at a time. What am I supposed to do, sit here for hours clicking one file at a time because of this FUBAR'd update? What about the people who have hundreds or thousands of files quarantined? Their systems are essentially useless.


    I can understand companies making mistakes, but this goes far beyond a mistake. We paid for this product to protect our systems, not destroy them one file at a time, and then make it virtually impossible to restore to working condition.


    Whether I continue to buy BitDefender products and recommend them to my friends (which now makes me look like a schmuck because of this problem) rests entirely on how they handle this massive screwup.

  • So... will the disabling of Real Time protection stop the unscrewed PCs from screwing like mine? (I have around 10 friends that use BD 2010) I have to warn them!


    Or they should uninstall completely?


    Please BD Support i need quick response!

  • When they issue a new update, there's no reason that you won't be able to un-quarantine those files after.


    Hi, on the french forum also the problem is similar. I hope that they will quickly find a problem to this issue. For the moment, my PC with windows7 64bits is blocked in the starting phase (I rebooted the PC and now it doesn't start anymore, even in safe mode) <img class=" /> :angry:<img class=" /> :angry:<img class=" /> :angry:<img class=" />


    DoubleL post the link to your french forum.


    It might help if we're all working on this together.


    you wanna stop scanning now.


    whole point is that when bd scans the files it'll quarantine them, causing the problem, if you stop it scanning, there'll be no problem and you can wait for the update.


    Just stopped scanning. 17459 files infected. Thanks for the tip.


    Skynet is taking over the world!!! ;)


    Yea, pretty much. Its blocking all my files now.

  • L.o.D.L.o.D. ✭✭
    edited March 2010

    mhs, one of their lab people is keeping an eye on my thread.


    So I must assume they are working hard on a fix right now.


    Including their virus researcher, cristi. :)

  • the same here - vista 64 and BD2009 IS. unfortunately i rebooted my computer :(


    so bitdefender is not running any longer <img class=" />


    is there any possibility to unquarantine my 58 files from


    C:\ProgramData\BitDefender\Desktop\Quarantine to the original place?

  • ineedhelp, you missed the fact when I stated that when they update their weekly update exe file, you should be able to fix bd with it.


    Wait until an update is released.


    There's no need for threats etc.


    Pretty frustrating when nothings working.


    I'm just not sure if we can receive any updates at all.


    Whether I continue to buy BitDefender products and recommend them to my friends (which now makes me look like a schmuck because of this problem) rests entirely on how they handle this massive screwup.


    Same thing happened to me.


    I recommended this program to most of my friends as well.


    Now I'm getting constant messages on my cellphone asking me to fix it.

  • anyone know how to recover quarantined files when your bd has been quarantined itself?

  • RE: "I am NOT amused by this".


    I have the very same problem.


    Bit-defender has just killed my main work computer, and is threatening to kill my second one.


    Just when i booted my desktop computed, bit-defender started going haywire flagging every single file that was access as a "Tojan.FakeAlert.5". And I mean every single scanned file, even itself.


    Bit-defender automatically killed or quarantined every single system file you can think of, every visual studio file that was accessed on startup, basically everything i need to work with.


    My laptop had not been updated since two days ago, since it shutdown. Just as a test I turned it on, disabled the automatic protection, updated manually and then scanned manually, disabling any automatic actions.


    Again, every single file was flagged, the count was at over 10000 files, I just stopped it when i was tired of waiting.


    I also have malwarebytes and not a single file was detected.


    And you surely know how mb is akin to false positives.


    If I hadn't turned the auto av off, BOTH my work computers would now be KILLED.


    I just had a talk with a friend of mine (she has my third license), and she just said her bd av started going haywire too.


    I just told her to disable it and continue on with her life.


    As a user already said, "I am NOT amused by this".


    My computers are my "life bread" (as we say over here), and they just cannot die at the same time, especially by fault of the very product that is supposed to protect them.


    So please, BitDefender team, what IS going on with the product, and, most importantly, what is going on with you quality control department?


    I always had BitDefender in my most high regards, the product is fast and effective, the support is just great and friendly, but really, no product survives this on the long run.


    I'd prefer to have Norton gobbling up my resources and having late updates than to see my computers blatantly destroyed.


    Users can be a lot more tolerant to late but working updates than to fast but suicidal ones.


    Please see what's going on ASAP.


    And please kick the guy in your QCD, that one has really dropped the ball.

  • I've used BitDefender for years and this is the first major quirk that I've come across, but it's a serious one. It quarantines literally every file on your PC (including BitDefender) and makes your computer unbootable.


    The damage is already done and there's hundreds of peoples PCs that are potentially effected by this!!

  • L.o.D.L.o.D. ✭✭
    edited March 2010

    ineedhelp, like I said before, when the update is issued, use their weekly updater exe file.


    I am almost sorry I started this thread now with all the threats etc now.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.