Bitdefender Total Security 2020 causing constant read-access to my external HDD and USB ports
Hello,
Ever since the last update to BDTS 2020 anything connected to my USB ports suffers from constant read-access. I know that it is being caused by BD because after many days of research and testing I found that after uninstalling BD this behavior stopped. Upon installing BD again right at the final point of its install the constant read-access to my USB ports starts all over again. This makes the external HDD I use for backing up my PC being accessed constantly and thus will shorten its lifespan. I have looked at every setting in BD and nothing will make this behavior stop. I am running Windows 10 Home Ver. 2004 Build 19041.331
Is anyone else seeing this behavior with BDTS 2020?
Thank you in advance for any support on this issue.
Comments
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Hi Member
Sorry for the inconvenience caused to you.
Assuming that bitdefender is installed, kindly collect these logs : https://www.bitdefender.com/consumer/support/answer/8919/
Assuming that bitdefender is not installed, collect these logs : https://www.bitdefender.com/consumer/support/answer/1730/
Kindly gather the required logs in your case and drop an email to bitdefender support at bitsy@bitdefender.com briefly describing your issue and sharing the required logs.
Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.
If this helps, kindly mark answer as agree/ accepted
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
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