Advanced Threat Defense keeps moving files with exceptions added into quarantine

SamV

How do I completely prevent Advanced Threat Defense (and Antivirus etc.) from moving into quarantine the files already added into exceptions? It keeps moving, has happened several times. Always I go to Manage Exceptions and see that already "Advanced Threat Defense" tab clearly has my files there, all toggles enabled. But they are still moved into quarantine. What is this and how to fix this? (Using Bitdefender Total Security 2020, updated to newest.)

Flexx

https://community.bitdefender.com/en/discussion/82573/advanced-threat-defense-keeps-moving-files-with-exceptions-added-into-quarantine

Hi Member

Sorry for the inconvenience caused to you.

Kindly check if you have properly set the exclusion in advanced threat defense as per the support link : https://www.bitdefender.com/consumer/support/answer/2393/

Additionally, try setting the exception in antivirus module also as per the support link : https://www.bitdefender.com/consumer/support/answer/13427/

Keep posted.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)