Hi all - very new member here,  so please be kind:  I'm using the free version for the moment,  and having issues with adding an exclusion. I use Asus WebStorage for backups and general cloud storage,  but I'm unable to either log in to the installed client or download from the website (where I can log in via a browser).  Same story with my Zoho account.
At each login,  download,  or folder access Bitdefender logs a threat and blocks the action.
I've tried adding both folders and domains as exclusions,  but Bitdefender in each case says 'could not be added' without explanation.
Is this a known issue,  or maybe because I'm using the free version??
Any help very gratefully received.  Otherwise something is going to go - and it can't be Asus or Zoho!!