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Bitdefender VPN blocks PLEX server Settings?


While my Bitdefender VPN is on I am unable to access my PLEX server settings. I've set up split tunneling for the PLEX media server on the VPN so I'm not sure what's happening. This is occurring while trying to access the PLEX server settings while on the same computer that the PLEX server is located so I'm not remoting in either. Does Bitdefender VPN just not work along with PLEX?


  • Alexandru_BD

    Hello @ceet,

    Check this article and let us know if it's helpful:

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    Scroll down to the bottom of the page and choose your desired contact channel.


    Premium Security & Bitdefender Endpoint Security Tools user

  • ceet

    I followed that article up to getting a different VPN and still having the same issue. I'll have to ask an engineer I guess.

  • Flexx

    Kindly check on troubleshooting page of bitdefender vpn where on the basis of your operating system you can find various troubleshooting steps related to different vpn issues.

    If issue persists, 

    Generate bitdefender BDsysLog:

    Generate bitdefender support tool logs:

    Generate bitdefender connectivity logs:

    Share the logs & your query with bitdefender support team by dropping them an email at

    If the generated logs are larger in size, you can upload the logs to google drive or (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

    The support team will reply back to your query within next 24-48 hours excluding weekends.


    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • ScrappyDoo

    Does bitdefender plan on fixing their VPN tunneling? It has known defects with at least plex for a few years now. It would be helpful to say when it will be upgraded, or if it is not going to be fixed let us know so we can first see if there is a competitor product that works correctly with tunneling (most don't, I've tried three others that all have tunneling features and whatever they did does not work correctly as it blocks plex access from the outside web to movie files on your PC at home). Canned help scripts that merely say how to find then setup tunneling are not helpful. We already know how it works, every executable in the program file is in there and also is in there. Still bitdefender blocks it. Help us customers!