BD Total Security Detected Gen:Variant.Zusy.54658. Should I Be Worried?
Today i was made Full Scan on my PC from all drivers and i got message from Total Security Bitdefender - Gen:Variant.Zusy.54658 was Detected
I had this file on my computer since 12/09/2022 in a rar file and then did not open it, they are assets / characters for the "mugen" game
I'm very skeptical and paranoid in less than a year, I've reinstalled and changed passwords about 20 times on each account, should I be worried? I threw this pain1.rar file into VirusTotal to find out more about it, and this is what I got
Link on VirusTotal for more details : https://www.virustotal.com/gui/file/de8a9514de6f6772db3d1c7c75e6f96efe83e0a19774f93a54b4e148e614d9b5/detection
I hope is nothing bad.. please help🙁
Best Answers
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Hello.
Only the malware researchers at Bitdefender Labs can help you with the issue.
You should report the file(s) and/or URL(s) as false positive to Bitdefender Labs here:
Also, you should do the steps provided below.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
You should also send the VirusTotal link to Bitdefender Consumer Support.
In both cases, you should wait for a response from Bitdefender Labs.
Regards.
2 -
It usually takes 2-3 business days.
But, there's a trick:
If you write your ticket number here, @Alexandru_BD (who works for Bitdefender) on Monday, when he will be back at the office, can see the ticket's number and can help you a lot for the issue to be solved in the fastest time possible.
Cheers.
2 -
As confirmed, the file is malicious and detection will stay.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
3
Answers
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Thanks i hope its nothing bad, shoud i sand here also file? or is that not safe?
Also virustotal detected something.
1 -
Hello again.
You can't post the files here in the forum.
You should send the screenshot(s), the file(s) and/or the VirusTotal link(s) only to the Bitdefender Labs, by following the steps i already wrote in my comment above.
It's all in their hands. There is nothing much that can be done here in the forum.
Kind regards.
2 -
Thanks i already sand them everything also file. so i will now wait on reply from bitdefender
2 -
Btw how long will take to get reply from bitdefender on email?
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1007862032
ticket number
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what exactly does ''Gen:Variant.Zusy.54658'' do, I read that it's adware or something, I'm quite interested in what it is because I've had it on my disk for many months and I didn't feel anything, I didn't expect it from a text file a ''virus'' can be given
should i take any steps on my computer? changed passwords etc? I would like to understand what it is and why it is malicious, thank you.
0 -
Gen means generik detection, Variant means a type of, Zusy here refers to a type trojan, so the detection simply means its a variant of trojan.
Run a full system scan with bitdefender and if nothing gets reported, you are clean and do not have to do anything.
More information on how a trojan works can be find in below stated link
https://www.bitdefender.com/blog/hotforsecurity/the-abc-of-cybersecurity-t-is-for-trojan
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
2 -
I did a full scan, nothing was found, but what should I do? can it steal passwords and personal information? should i change my passwords?
0 -
Sure you should go forward and change your password for your own security and satisfaction. If bitdefender full system scan did not showed anything malicious, then your system is safe and secure.
If you need additional measures, run these portable scanners which do not require any installation
* Download and run Malwarebytes AdwCleaner (https://www.malwarebytes.com/adwcleaner)
* ESET Online Scanner (https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe)
* Download and run a scan with Kaspersky Virus Removal Tool (https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe). Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
