CPU Cores 1-2 On 100% Use Until Task Manager Is Launched. Any Suggestions?

Giorgio19

Hi,

I would like to ask for your help/assistance.

According to MSI afterburner and System Explorer, Cpu cores 1-2 are 100% used until task manager is launched. I can also hear the fans spinning faster.

***

EDITED: Both RAR files removed by @Gjoksi. It is a bad idea to post files with your PC's information on a public forum, no matter if those files contain hardware and/or software only related data.

A full Bitdefender Scan was run, and it has found nothing.

I cannot see any processes using that CPU power.

Any help would be highly appreciated,

Thank you!

Flexx

CPU Cores 1-2 On 100% Use Until Task Manager Is Launched. Any Suggestions?

Giorgio19

Dec 6, 2022

Hi,

I would like to ask for your help/assistance.

According to MSI afterburner and System Explorer, Cpu cores 1-2 are 100% used until task manager is launched. I can also hear the fans spinning faster.

***

EDITED: Both RAR files removed by @Gjoksi. It is a bad idea to post files with your PC's information on a public forum, no matter if those files contain hardware and/or software only related data.

A full Bitdefender Scan was run, and it has found nothing.

I cannot see any processes using that CPU power.

Any help would be highly appreciated,

Thank you!

---

View Post

The best resolution would be to share your query on your manufacturer support forum or on microsoft support community (https://answers.microsoft.com/en-us)

Regards

Gjoksi

Hello.

I think that the best option for you is to contact Bitdefender Consumer Support, as the support engineers could take a deeper look at the issue, so do the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Gjoksi

Hello again.

In your post, you wrote:

According to MSI afterburner ...

Well, it seems that your PC got infected with the MSI Afterburner malware, which explains the high CPU usage.

Check out this articles and comments:

https://www.techpowerup.com/301461/msi-afterburner-laced-with-malware-circulating-in-the-wild

https://community.bitdefender.com/en/discussion/94340/can-bitdefender-detect-msi-afterburner-as-malware

(click on "View Post")

and the comment from that post:

https://community.bitdefender.com/en/discussion/comment/318851#Comment_318851

Anyway, do the steps from my previous comment.

Regards.

Giorgio19

Thank you for your answer.

I've been running the BD support tool for 30 min and it does not show any progress, stuck at 0 percent.