Bitdefender Password Manager (v1.3.0) on Android 14 not functional
Hi all,
I recently purchased Bitdefender Premium Security Plus and set up everything on my notebook, including VPN and the password manager. Everything works fine.
Then I went over to my Google Pixel 7a on Android 14 and tried to set up the password manager via the app (v1.3.0). I installed the app from the Play Store, but I cannot get it to work at all.
The app opens and asks me to log in with Bitdefender via "login.bitdefender.com".
I then get to the vault unlock screen where I have to enter the master password (I set this up when installing the chrome extension on my notebook).
Then, one of three things happens:
- wrong masterpassword: it notifies me that the master password is wrong.
- correct password (with diagnostic data box unchecked): it returns me to the "enter password"-screen from the previous Bitdefender login, with the password still filled in
- correct password (with diagnostic data box checked): app crashes and prompts me to send feedback. If I send feedback, the app crashes/closes, if I just wait a few seconds it returns me to the bitdefender login screen (with password still filled in).
I tried to delete the app, reinstall it and I restarted the phone multiple times.
Anyone have any suggetions? Thank you very much!
This feature is a must have for me and heavily influenced my choice of antivirus software. So far I am heavily disappointed and feel stupid for not taking the warnings in the play store serious enough.
Best Answer
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Hello.
It seems that this is a known issue (just click on "View Post"):
And here is the answer to the issue:
Anyway, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium Security, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.
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Answers
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Hi,
thanks for the answer.
I searched the German forum for an answer but then decided to post on the English forum for a wider audience without looking here. My bad.
@Alexandru_BD 's answer gives me hope that this can be resolved, I just hope there is a fix before my previous antivir subscription runs out and I don't have to go look for another.
Cheers.
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Nearly a month later I have the same problem on my Moto G Power (2020 - Android 11). I received an email response from Bitdefender Support three days ago. I followed the instructions; nothing worked. I responded accordingly two days ago and have received nothing else in response. (For what it's worth, this problem occurred right after I had inadvertently logged out of the app.)
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Hi @TJHart2010,
Based on my findings, this is an isolated issue and the developent teams are currently gathering more information on this behavior. You haven't received a new reply on the open case because the inquiry has been escalated further and is pending a response.
I hope the situation gets resolved swiftly.
Regards,
Alex
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