Hi all,
I recently purchased Bitdefender Premium Security Plus and set up everything on my notebook, including VPN and the password manager. Everything works fine.
Then I went over to my Google Pixel 7a on Android 14 and tried to set up the password manager via the app (v1.3.0). I installed the app from the Play Store, but I cannot get it to work at all.
The app opens and asks me to log in with Bitdefender via "login.bitdefender.com".
I then get to the vault unlock screen where I have to enter the master password (I set this up when installing the chrome extension on my notebook).
Then, one of three things happens:
- wrong masterpassword: it notifies me that the master password is wrong.
- correct password (with diagnostic data box unchecked): it returns me to the "enter password"-screen from the previous Bitdefender login, with the password still filled in
- correct password (with diagnostic data box checked): app crashes and prompts me to send feedback. If I send feedback, the app crashes/closes, if I just wait a few seconds it returns me to the bitdefender login screen (with password still filled in).
I tried to delete the app, reinstall it and I restarted the phone multiple times.
Anyone have any suggetions? Thank you very much!
This feature is a must have for me and heavily influenced my choice of antivirus software. So far I am heavily disappointed and feel stupid for not taking the warnings in the play store serious enough.