macOS screentime report in Central shows zero

Alex__

Hi, does anybody else have this issue? I've added my sons MacBook Pro in Parental Control, and configured a maximum daily allowance as well as a few schedules (bedtime, etc). I consistenly get zero time displayed in Central for this device, although I know it has been used. What can I check to make this work? Thanks!

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account and your devices.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Parental Control, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.