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macOS screentime report in Central shows zero

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Alex__
Alex__
in Parental Control

Hi, does anybody else have this issue? I've added my sons MacBook Pro in Parental Control, and configured a maximum daily allowance as well as a few schedules (bedtime, etc). I consistenly get zero time displayed in Central for this device, although I know it has been used. What can I check to make this work? Thanks!

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account and your devices.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Parental Control, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

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