Total Security 10 Device Option Not Pricing Correctly

scottacius · May 2022

Hello,

I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2 year or 3 year plans. Selecting 5 devices provides the discount in all cases. Is there a discount code that can be provided to unlock the $44.99 price for 10 devices? Pictures are attached.

I am interested in purchasing the 10 device option, so any help would be appreciated!

Thank you,

Scott

Screenshot 2022-05-01 020212.png

Screenshot 2022-05-01 020248.png

Flexx · May 2022

@Alexandru_BD, @Mike_BD - kindly have a look at this.

Regards

Gjoksi · May 2022

Hello.

Check out all comments here:

https://community.bitdefender.com/en/discussion/91563/has-anybody-else-noticed-half-price-to-simply-buy-a-new-subscription-instead-of-automatic-renewal

So, the only solution to your issue is: 1. clearing the cache and cookies from your browser and then opening the website OR 2. opening the website in incognito or private mode (depending on the browser), and the prices will be displayed correctly.

Regards.

scottacius · May 2022

https://community.bitdefender.com/en/discussion/comment/309400#Comment_309400

Thank you Gjoksi79, however clearing cache and even rebooting the computer did not resolve. Also trying a different browser or using private or incognito did not resolve the problem either. The linked post also isn't the same issue I experienced.

scottacius · May 2022

https://community.bitdefender.com/en/discussion/comment/309400#Comment_309400

Thank you Gjoksi79, however clearing cache and cookies and even rebooting the computer did not resolve. Also trying a different browser or using incognito/private mode did not fix it either. The linked post does not seem to be the same issue I experience.

Gjoksi · May 2022

@scottacius

In that case, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

or wait for @Alexandru_BD or @Mike_BD to take a look here and respond you, like @mrmirakhur suggested.

Regards.

Alexandru_BD · May 2022

Hello @scottacius,

There would be one more step, before contacting the Support Teams. Have you tried to access the website using a different device? I could not reproduce this issue on my end.

Regards.