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Why does my Bitdefender Family Total Securit say it's actually Bitdefender Lite and not good enough?
Hi, Bought a Bitdefender Sub for the family for two years to cover 15 devices last december. The invoice said nothing about the subscription being a 'lite' version. If it did I would'nt have bothered with it. Now. on installing Bitdefender, it says I have the lite version and .....there's no protection antivirus…
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Does my bitdefender detects hackers?
Does my bitdefender detects hackers? I think im hacked because it says "ESTABLISHED"
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Shortcut / Command Line to "Update Now"?
In Bitdefender Antivirus Plus, is there any way to launch the virus definition / product update process from either a shortcut or the command line rather than by right-clicking on the Bitdefender icon in the taskbar and choosing "Update Now"? Thanks!
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False positive with Webroot SecureAnywhere and OSX.Genieo.1.r
Hi there, Any experiencie with false positive with Webroot SecureAnywhere and OSX.Genieo.1.r threat?? It's a clear false positive or intentional move against BitDefender... I have just installed brand new MacOS Catalina with only BitDefender and Webroot SecureAnywhere and the false positive appears again.... so, there are…
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Mac OS High Sierra Antivirus safe ?
I have the operating system version High Sierra (10.13.6) from Apple and cannot install a higher one. So is the antivirus programm from Bitdefender safe with this operating system version? Thank you very much.
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Bitdefender Antivirus: Problems with Windows Applications created through Visual Studio
Hello, I am trying to create Windows Application through Visual Studio and upon debugging a single form application, the generated exe is quickly detected as a serious malware. I tried every suggestion given online, from adding the icons, to making sure the name is not matching any known malware application online. I even…
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accountability?
if I use bit defender to protect my families devices and a device is compromised is bitdefender accountable for this? I know that no one can stop all cyber attacks but does bitdefender offer and kind of reimbursement or settlement if a device is compromised ?
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Export/Import Settings Feature
Hello Bitdefender, To start with I think that this feature has been requested for a fair long time by lots of your customers. I`m long time user (3 years) and BETA tester and after all these years I`m tired of always set especially Firewall and Exclusions settings after new version release or after reinstalling your…
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Got a problem scanning an External Hard Drive
I'm trying to scan an external hard drive, but it just doesn't work, I don't know what I'm doing wrong? The timer goes on, but no files scanned :(
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How do I uninstall Wondershare
I am new to bitdefender and have just done a full scan. This showed no virus etc but showed 165 password protected files which were not scanned. All thes files are in a folder called "wondershare". Checking out "wondershare" on the net I still don't now what it is, where it came from or how to get rid of it. Can any body…
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Macbook pro with Big Sur slow startup
Before all programs load, including bitdefender it takes quite a while....any suggestion to speed this up?
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Explorer.exe crash when moving files to/from desktop
When moving files to and from the desktop there is an extreme lag and explorer.exe crashes with the faulting module being ntdll. This is happening on multiple computers.
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Bitdefender Install on MacOS Catalina needs a fix (Workaround exists)
30-Day Trial Customer for Bitdefender FAMILY PACK 2020 Installed Bitdefender 2020 Version 8.1.6.3 on two MacBooks running Catalina 10.15.5 + Supplemental Security Fix on June 2, 2020. Both installs got very confused concerning required "Full Disk Access" permissions. The MacOS install video says that BDLDaemon,…
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Can't delete the remaining Bitdefender files.
I had the trial version of Bitdefender installed and after the trial ended I uninstalled the product but there are bitdefender files that remain and i am not able to delete them even with the uninstaller utility. The utility says that uninstall completed with errors and visit support for complete uninstall.
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Doesn't support other Products of Bitdefender
Hello, I switched to Bitdefender in the beginning of this year and I am really happy with the switch from Norton to Bitdefender. Therefore, I decided that I will check the other product of bitdefender for next year as my current product will expire in 1 month. (Antivirus Plus) So I was checking on the website and decided…
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Mac antivirus MS Onedrive sync issue
I added Onedrive to safe files application access and added the Onedrive folder to Protected files. Onedrive keeps syncing and in Finder the file shows as syncing and does not turn green "synced". I'm running Big Sur. Any setting I missed? Thanks for you help.
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I need assistance
I have had a Bitdefender account for almost a year, and haven't been able to install it successfully since purchase. Each time I try it appears to either log me into a redirected site, or installs a malicious version of Bitdefender. I can see in the Windows Registry that there is an infection, as well as the windows32…
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BD AV FREE 2020 - URL Exclusion not working
Greetings. I have found that BD AV FREE 2020 is blocking me from accessing my home router Web UI when I utilize Chrome. When I disable Protection Shield, I can access my home router Web UI. To work around this, I attempted to add the URL of my home router to the Exclusions list, but I still cannot reach the router with the…
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please read this message
my free bitdefender stop on 64% and it never finish the scann i want to know if u could tell me how to fix it because i love your product 😀
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Suspicious .tmp file blocking after downloading unsafe program
Hello, I downloaded and installed a program on September 8th that turned out to possibly be not so safe. I can provide a link to where I downloaded it on request. I don't want to post that immediately since I'm not sure what the rules on that are. I removed the program the same day and did a full system scan with both…
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Can't Reinstall Bitdefender
When I tried to reinstall BD AV Free Ed., the installation did not complete and I was prompted to use the Uninstall Tool. But the Uninstall Tool finished with errors. I'm running Windows 10 64 bit
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Help! Every https page I open gives False Positive, even bitdefender.com
Every https page I open gives me a warning, even https://community.bitdefender.com/. I already reported the false positive, but how will I know if there is an actual threat on my computer?? It seems to be the same issue from 2018 that I read about which was resolved by reverting how https pages were being scanned. By the…
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bdservicehost high cpu / memory usage, take 60% of my CPU usage , Very high power usage
Hi, It has been about 2 weeks now my laptops spinning the fan mush faster than usual as result of CPU usage by bdservicehost. Already sent all LOG file to the HELD-DESK but no correct suggestion been given. It is the worst AV I ever used! I'll stuck with this product for 3 years now because that is my subscription period.…
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Error trying to save any file on my computer "No more file
I just bought and installed Bitdefender on 08/3/2020. After installing 2020 version i get "No More Files" Error message when im trying to save word,odt and pdf files. I uninstalled bitdefender and i could save files again. After reinstalling it i get the error again so i am certain it is Bitdefender causing the problem.…
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Antivirus free fails installation
I've tried multiple times to install the Bitdefender antivirus free edition on a Win10 desktop that used to run Bitdefender Antivirus Plus. I did a normal uninstall of the original bitdefender product. In the course of troubleshooting, I also ran the 6 different bitdefender uninstall tools. Also rebooted into safe mode and…
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Threats Stopped and Deleted...Now Bitdefender Wants Full Access for "Antivirus for Mac"
I've been using Bitdefender for my iMac for several years now and have not had any threats. In the past week I have received three threats that were caught by Bitdefender but my system is acting strange since these occurrences. 1. the threats were files with the name "Trojan" in them that attempted to execute but were…
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Advanced Threat Defense keeps moving files with exceptions added into quarantine
How do I completely prevent Advanced Threat Defense (and Antivirus etc.) from moving into quarantine the files already added into exceptions? It keeps moving, has happened several times. Always I go to Manage Exceptions and see that already "Advanced Threat Defense" tab clearly has my files there, all toggles enabled. But…
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The program is not responding. Deletion ended with errors
Hi! Bitdefender Antivirus Free just stopped working. I wanted to uninstall it, but I cant remove it from my PC. It just opened a process, but nothing appeared on my screen, so I downloaded your uninstall tool and it said that uninstall ended up with errors and I need to contact support. After the uninstall I do not see…
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Will somebody please tell me how to disable terminal commands from Antivirus?
Or I simply will have to uninstall this. As a professional programmer, I issue terminal commands all the time, and if I have to answer the question about "allow access for 5 minutes" one more time, I'm going to set my computer on fire! :)
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Rotinom virus?
hello I've been seeing weird files in quarantined items there all located in a folder that I can't find and they all have different threat names can someone explain what is that s-1-5-31-12 file and why I can't find it? I tried to enable show hidden files but nothing showed up any help would be appreciated
