-
Can't delete the remaining Bitdefender files.
I had the trial version of Bitdefender installed and after the trial ended I uninstalled the product but there are bitdefender files that remain and i am not able to delete them even with the uninstaller utility. The utility says that uninstall completed with errors and visit support for complete uninstall.
-
Doesn't support other Products of Bitdefender
Hello, I switched to Bitdefender in the beginning of this year and I am really happy with the switch from Norton to Bitdefender. Therefore, I decided that I will check the other product of bitdefender for next year as my current product will expire in 1 month. (Antivirus Plus) So I was checking on the website and decided…
-
Mac antivirus MS Onedrive sync issue
I added Onedrive to safe files application access and added the Onedrive folder to Protected files. Onedrive keeps syncing and in Finder the file shows as syncing and does not turn green "synced". I'm running Big Sur. Any setting I missed? Thanks for you help.
-
I need assistance
I have had a Bitdefender account for almost a year, and haven't been able to install it successfully since purchase. Each time I try it appears to either log me into a redirected site, or installs a malicious version of Bitdefender. I can see in the Windows Registry that there is an infection, as well as the windows32…
-
BD AV FREE 2020 - URL Exclusion not working
Greetings. I have found that BD AV FREE 2020 is blocking me from accessing my home router Web UI when I utilize Chrome. When I disable Protection Shield, I can access my home router Web UI. To work around this, I attempted to add the URL of my home router to the Exclusions list, but I still cannot reach the router with the…
-
please read this message
my free bitdefender stop on 64% and it never finish the scann i want to know if u could tell me how to fix it because i love your product 😀
-
Suspicious .tmp file blocking after downloading unsafe program
Hello, I downloaded and installed a program on September 8th that turned out to possibly be not so safe. I can provide a link to where I downloaded it on request. I don't want to post that immediately since I'm not sure what the rules on that are. I removed the program the same day and did a full system scan with both…
-
Can't Reinstall Bitdefender
When I tried to reinstall BD AV Free Ed., the installation did not complete and I was prompted to use the Uninstall Tool. But the Uninstall Tool finished with errors. I'm running Windows 10 64 bit
-
Help! Every https page I open gives False Positive, even bitdefender.com
Every https page I open gives me a warning, even https://community.bitdefender.com/. I already reported the false positive, but how will I know if there is an actual threat on my computer?? It seems to be the same issue from 2018 that I read about which was resolved by reverting how https pages were being scanned. By the…
-
bdservicehost high cpu / memory usage, take 60% of my CPU usage , Very high power usage
Hi, It has been about 2 weeks now my laptops spinning the fan mush faster than usual as result of CPU usage by bdservicehost. Already sent all LOG file to the HELD-DESK but no correct suggestion been given. It is the worst AV I ever used! I'll stuck with this product for 3 years now because that is my subscription period.…
-
Error trying to save any file on my computer "No more file
I just bought and installed Bitdefender on 08/3/2020. After installing 2020 version i get "No More Files" Error message when im trying to save word,odt and pdf files. I uninstalled bitdefender and i could save files again. After reinstalling it i get the error again so i am certain it is Bitdefender causing the problem.…
-
Antivirus free fails installation
I've tried multiple times to install the Bitdefender antivirus free edition on a Win10 desktop that used to run Bitdefender Antivirus Plus. I did a normal uninstall of the original bitdefender product. In the course of troubleshooting, I also ran the 6 different bitdefender uninstall tools. Also rebooted into safe mode and…
-
Threats Stopped and Deleted...Now Bitdefender Wants Full Access for "Antivirus for Mac"
I've been using Bitdefender for my iMac for several years now and have not had any threats. In the past week I have received three threats that were caught by Bitdefender but my system is acting strange since these occurrences. 1. the threats were files with the name "Trojan" in them that attempted to execute but were…
-
Advanced Threat Defense keeps moving files with exceptions added into quarantine
How do I completely prevent Advanced Threat Defense (and Antivirus etc.) from moving into quarantine the files already added into exceptions? It keeps moving, has happened several times. Always I go to Manage Exceptions and see that already "Advanced Threat Defense" tab clearly has my files there, all toggles enabled. But…
-
The program is not responding. Deletion ended with errors
Hi! Bitdefender Antivirus Free just stopped working. I wanted to uninstall it, but I cant remove it from my PC. It just opened a process, but nothing appeared on my screen, so I downloaded your uninstall tool and it said that uninstall ended up with errors and I need to contact support. After the uninstall I do not see…
-
Will somebody please tell me how to disable terminal commands from Antivirus?
Or I simply will have to uninstall this. As a professional programmer, I issue terminal commands all the time, and if I have to answer the question about "allow access for 5 minutes" one more time, I'm going to set my computer on fire! :)
-
Rotinom virus?
hello I've been seeing weird files in quarantined items there all located in a folder that I can't find and they all have different threat names can someone explain what is that s-1-5-31-12 file and why I can't find it? I tried to enable show hidden files but nothing showed up any help would be appreciated
-
Bitdefender Antivirus Free Edition Silently Blocking Library Website Without Warning
Hello, I would like to report a problem that Bitdefender Antivirus Free Edition seems to be only happening in the Brave Web Browser (it does not happen in Firefox or Edge or Chrome) on Windows 10 where these two pages from The Beauregard Parish Library’s website will not load because Bitdefender is silently blocking them…
-
Can't install Bitdefender Total Security Antivirus (MacBook Pro 2017 running MacOS Catalina 10.15.5)
I can't install Bitdefender Antivirus on MacBook Pro 2017 after upgrading to MacOS Catalina 10.15.5 The Installer say installation is completed. After closing/quitting the Installer, a small window popped-out. It says Downloading Antivirus for Mac. But nothing happened, nothing was dowloaded. Progress bar stayed empty. And…
-
BitDefender Crashes repeatedly on new installation
I have a user who installed BitDefender Free on her laptop (as directed by the University we work for ), and she reports that it crashes every time she runs a scan, with the following error (below). I am not sure what to make of this, she says it happens every time she runs a scan (just installed the application…
-
What Impact Does Google Drive Have on Protected Files?
Hello, I am running BitDefender Antivirus for Mac Version 8.1.6.3 and also running Google's Backup & Sync application for Google Drive. If I add my entire Google Drive folder to the Protected Files list, what impact (if any) would this be on the files and their ability to sync to Google Drive? This assumes the Backup &…
-
Bitdefender Antivirus for Mac says Devices limit reached despite not reaching limit
Hello folks, Bitdefender Antivirus for Mac is reporting that 'Devices limit reached' on my 5th device (out of 5), that I've just installed the product on. Screen shot attached. In my device panel though, there is only 5 devices (which includes the just added 5th device), so I should be able to use the product on this 5th…
-
File Navigation
The folder & files view is still tiny and alien. Poor UI design. why isn't it a standard Windows Explorer interface like most programs? That would make navigation so much easier and faster for me when setting rules and preferences. TY.
-
Antivirus for android
Malware Killer Virus Cleaner is the app which provides effective protection against Malwares and infected apps. https://play.google.com/store/apps/details?id=com.MalwareKiller.MalwareKiller
-
BitDefender Free blocked internet for everything but Google Chrome, Windows Mail, Windows Store
Hi, Recently, I installed BitDefender Antivirus Free Edition to give it a try; and unfortunately it immediately blocked all my softwares and apps from accessing the internet excluding Google Chrome, Windows Mail and Windows Store after a system restart. I tried uninstalling BitDefender Antivirus Free Edition but it didn't…
-
Bitdefender Blocks PingZapper ( Tunneling)
Hello, So I've been having trouble figuring this out. My Bitdefender does not allow my ping booster (PingZapper) software to connect with my game via tunneling. If I disable my antivirus it works. If I disable Firewall, it has no effect. I've allowed the applications in my firewall settings ( the game and ping booster) ,…
-
Scan Results-Infected Emails
Hello. I recently ran a full scan with Bitdefender Antivirus+ 2017 and in the scan results it says that my email archives are infected and some password protected files couldn't be scanned. My main concern is with my infected emails. I can't seem to locate the infected ones. The two attachments below will show you what I…
-
Help with choosing product
Hello and good morning/day/evening people! I need help with deciding which product to buy. My current subscription(family pack) expires in 18 days and was wondering if people here can provide me with information about the products. Can anybody explain to me the difference between the family pack, the total security pack,…
