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How to successfully Manage Exceptions?
Hello community, I need help because I could not successfully add an .exe file in the Manage Exceptions list. It keeps on quarantine-ing the file (after my Windows 10 restart) even though all exceptions are checked (Advanced Threat Defense, Online Threat Prevention and All Antivirus checks). Also, in the Quarantine…
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Optimization of update processes
Hi, in Bitdefender Home is it possible to optimize the "Bitdefender Update Downloader" process and later the "Bitdefender Test Engine" process? Because they use a lot of hard disk resources for many minutes, around 5 minutes every time you start your PC and every time Bitdefender is updated (see image). Obviously this is…
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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Random Full System Scan
Hi, This morning I booted up my Win10 machine and walked away, when I came back it there was the “Your system is clean” screen. I did not start a scan nor do I have any scheduled scans setup. It had however only scanned about 5000 files and the log indicated that the scan had been cancelled by the user. I did not start…
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Is My PC Infected Or Not?
Dear Sir/Madam, I cannot submit a support ticket because when I press the relevant button it shows three dots for several minutes but nothing more. I clear the browser cache, even used ccleaner but to no avail. Therefore I am posting here insted. I received the following notification: Infected file detected 38 minutes ago…
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Why can't I scan a single item by right clicking on it?
When I want to just scan one item, I right click on it, select bitdefender, and then select "scan with bitdefender", and nothing happens at all. I'm not sure why this is.
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Critical windows update didn't start
I tried to install a 'critical windows update' that bitdefender found after a vulnerability scan, but nothing happened. I waited 1 hour. I have now clicked 'stop'. It seemed to be an update related to microsoft defender antivirus. Did I do anything wrong by stopping it? I didn't get a warning to not stop it. I tried to…
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The Antivirus Exception Does Not Appear To Work. Any Help?
Hello. It took a very long time to run a program, so I checked and found that bdservicehost was delaying the execution. (Confirmed through CPU usage.) I added the program and the folder containing the program to the exception list, but the delay remained the same. I paused Antivirus and it was faster to execute. Is there a…
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How To Turn Bitdefender Total Security On/Off?
If your system slows down or lag, is there a way to pause the anti-virus protection module in BD Total Security? Thanks.
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When BD Antivirus Plus Is Offline, Do I Still Have Full Security From Antivirus And ATD Modules?
Hello. I am wondering - if I have all fresh updates downloaded and then go completely offline - do I still have full security from Antivirus and Advanced Threat Defence?
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BD Antivirus Free Can't Delete Threats. Any Suggestions?
After scanning for viruses, there are many dangers. i selected "Delete" but this didn't work. I ran virus scan again and it still shows the threats. but when I select "Appropriate action" the threats are removed.
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BD Antivirus For Mac: Threat Information Database Hasn't Been Updated For 4 Days. Any Ideas Why?
Normally, updates occur at least once daily, more typically two or three times. Very occasionally, a day is skipped. However, the last update occurred Dec. 7. What is wrong? And what do I do to fix it? My version of Bitdefender is 9.2.0.12.
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Bitdefender blocks installation of programme
Hi all, Help needed and appreciated, please. I'm trying to install a programme. After having added it to every exception in Bitdefender Total Security, Bitdefender persists to block the installation. What can I do? Please help!! Thanks.
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What Is "Silent update"?
I am sure this is a silly question, but can someone please explain me what are "silent updates"? Would they be automatic updates? If not, can I make sure BitDefender updates automatically every time there are new threat definitions, and also automatically runs full scans regularly? Thank you very much.
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After updating some of my apps on MAC, I keep losing my Anti-Ransomware/Application Access setup
Hi, After some of my apps being updated on my MAC? I have to re add my Application Access into Anti-Ransomware of Bitdefender Antivirus for MAC. Not all apps have this issue. Word, Excel stays. Microsoft Teams and another app disappears from my whitelist every time, making attachment downloads from chats impossible, until…
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Virus on 1 website
Hey, so i get a torjan notification on a website i visited for the past 2 years without any torjan notifications before. Note that its a government website and its not a virus. The virus is appearing at the temp/cache folder. Any idea why it happens? Its started today and it only happens on my PC and only at this specific…
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Prevent Bitdefender free from disinfecting a file
Hi, I'm a python developer and I have come into a problem with bitdefender. Whenever I run my code, bitdefender will block it, disinfect it, and then I need to go and remove it from quarentine. I added an exception but all that does is stop the program from going to quarentine when it starts disinfection. How do I stop the…
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Bitdefender not picking up trojan?
I'm getting a recurrent icon in my Macbook Air dock for "Undercover Registration" -- this is spoofing the old Undercover/Orbicule software I used to have installed but that went out of business years ago. Now this icon has come up -- looks identical to the old Undercover icon -- and it leads to a page to enter cc…
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Ever encountered Mobile threats ?
Have you ever experienced any threat to the device in terms of Malware ? or Phishing attacks , or some overheating Bloatware's on your smart devices specially Android phone's
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WSC Communicator
I noticed "WSC Communicator" running a few weeks ago as part of BitDefender Antivirus Plus. See attached screenshot. Several back-and-forths with support has not resolved my very simple question to them, "Is WSC Communicator part of Bitdefender or not?" The fact they can't even answer such a simple question is disturbing,…
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suspicious notification to install "Installation file" from "Bitifender SRL" every time I start up
I have been getting this notification for about a week every time I start up my computer. It is asking me to install "Installation File" or installer.exe "from" Bitifender SRL on my computer. When I tried to go to the location of the file, it didn't exist, even when I turned hidden files on. Of course I denied the action…
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1 minute full system scans and quick scans.
When I run a full system scan whether scheduled or unscheduled it only scans 600000 files and takes only 1 minute. Also when I run a quick scan it takes the same amount of time just 1 minute and also scans the same amount of files about 600000. The logs for the quick scans also show they don't do anything to any type of…
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Advanced AntiVirus settings reverting for no reason?
Hello! In the advanced settings of the antivirus there is an option to select what happens to suspicious files. During setup, I chose to send such files to quarantine however I noticed that the antivirus reverted back to the default setting of "take proper action". Which resulted in several of my files being deleted. No…
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Bitdefender Mobile Security TrafficLight extension (iOS)
Bitdefender currently uses a VPN connection to scan network traffic for malicious or frauduleus content / connections. A really great feature, but what if you already use a VPN? That means you will lose the benefits of a real VPN and only have the protection features of Bitdefender MS. An extension for safari could solve…
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Merge two licenses of the same category.
Good evening, I recently bought another Bitdefender License for my secondary device, but unfortunately, that device has died and I have no plans to replace it anytime soon. Due to this, I have two separate licenses, with one just being idle. Is there any way two merge these licenses, so as to extend my first license…
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How to know if a scheduled scan ran successfully?
I looked first at the Windows 10 program interface, then through community questions. I'd like detailed log info, but right now I'd be okay with just knowing I've set up the scheduled scan effectively and that it's running. This doesn't seem to be a use case designed into the interface?
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How to set up the WearON feature?
Hello, I have recently bought a smartwatch with Wear OS, and I have Bitdefender mobile security on my Android phone. How do I activate the WearON feature? Thanks
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A couple of questions about my first threat found
"Threat successfully quarantined Today at 1:47 PM Feature: Antivirus An infected file attempted to run on your device. Threat name: PDF.Spam.Heur.3 Path: /Users/myname/Library/Caches/Google/Chrome/Default/Cache/Cache Data/ 11e094729845ee22_0 We quarantined the file to prevent malicious commands from being executed on your…
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BD suspicious connection blocked on website I dont access
I get some notifications about connections being blocked, something like: firefox.exe attempted to establish a connection relying on an expired certificate to piwik.ovpn.se. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and…
