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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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Bitdefender mobile for android not generating the weekly reports issue
Hi everyone, For several months now the bitdefender mobile app for android is not generating any weekly reports. I have a ticket with support about this issue and they have already tried several fixes over the last few months with one time about 2 months ago it did generate a report one time but is was an incomplete…
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Bitdefender Mobile Questions
I keep getting a notification on my Android devices saying, "New Protection layer available in Malware Scanner. Tap to learn more and activate it" But whenever I click on it and go to the Malware Scanner it doesn't show any new features or anything.
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BD Mobile Security: Scam Alert And Anti-Theft Both Turned Off. Any Help?
Hello everyone, I just wanted to inform you that both Scam Alert and Anti-Theft in the BD Mobile Security App were found disabled on not just my phone but also my mother's for no reason when turning the phone off and back on (since yesterday so version 3.3.234.2411 might be the culprit I guess because that update happened…
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Bitdefender Mobile Security For Android Malfunctioning
Hey Community, For about 3 days bitdefender Mobile Security in Accessibility Settings error reads "This Service Is Malfunctioning". I have searched for help with this issue all over Bitdefender Site but I can't find a resolution. I'm hoping you guys will be able to tell me what to do about this issue. The device with this…
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Bitdefender mobile app on android not generating weekly reports
Hi everyone, I want to inform the community about an ongoing issue with the bitdefender mobile app on android. Since December 2023 it is no longer generating any weekly reports, it just shows on top that weekly reports date but no report is generated, the apps malware scanner counter is at 0 even when apps where scanned…
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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Bitdefender mobile version 3.3.234.2404 services keeps turning itself off on android TV box
I have an HK1RBOX running android 12 and have bitdefender mobile version 3.3.234.2404. Since 2 days now the bitdefender service keeps turning itself of and I have to manually turn it back on, I have already tried reinstalling the app and was able to reproduce this issue. It happened twice now both when connected with…
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Exclusions in Mobile Security for Android
Hello, I'd like to request an exclude/ignore list for threat scans on Android, both app and storage. While the app can't remove the threats by itself, it most certainly is irritating to see a red shield for just a couple of riskware apps that I perfectly am aware of the risks of .
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Bitdefender mobile security manual scanner graphics glitch
I have and android tv box the HK1RBOX running android 12, I have bitdefender mobile security version 3.3.232.2401 installed on it. Since a few weeks now I have experienced a graphics glitch when using the manual scanner. When first booting my android box and then running a scan with bitdefender the scanner animation show…
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BD Mobile Security: App Anomaly Detection Suddenly Turned Off. Any Help?
Hello everyone :) I just wanted to inform you that the App Anomaly Detection feature in the BD Mobile Security App was found disabled on not just my phone but also my mother's for no reason after the latest update (roughly within the last one or two days). This was perceived as a rather unpleasant surprise by the both of…
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App anomaly detection keeps turning itself off since update to 3.3.226.2369
I have an android tv box, the HK1RBOX running android 12 and I have bitdefender mobile version 3.3.226.2369 installed on it from the google play store. Since bitdefender mobile updated today trough the google play store to 3.3.226.2369 the "app anomaly detection" keeps turning itself off, every time I boot my tv box it's…
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Is Bitdefender mobile blocking phone number port
Hi I have a new phone and am porting my old number to it but this is failing – I had already installed bitfedender mobile on to the new phone before the port started – is this what is causing the problem - it's been "in progress" for 72 hours now. Any ideas very welcome Ta
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Reporting potential False Positive - Scam Alert
I am writing from the Philippines, with BitDefender Mobile Security (v 3.3.216.2311) installed on my Android phone - OnePlus 10 Pro (NE2213) running Oxygen OS 13.1 Recently, the scam alert feature has been triggering multiple times with certain legitimate messages containing links sent by a prominent Telecom provider in…
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Bitdefender Mobile Security for Android - version 4.212.1113
Hallo, I have a question regarding the latest version of Mobile Security for Android 4.212.1113, what's new? It says adding new detection type in malware scanner...but what is the new detection type? Thanks for your reply, Sven
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issue in reactivating the Android App following licence addition
Dear Following the renew of my licence to Bitdefender Total Security, I am no more able to have an approved licence in the Android App. Following many re-installations it is still impossible. May I ask your support in solving this issue that avoid me to be protected for a month. Thanks in advance Nicolas
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New Q&A session! Meet the people who developed Chat Protection and ask them anything
As you may have already found out, Bitdefender created the first real-time chat protection capabilities for mobile-based instant messaging applications, available to Bitdefender users since November 2022. Chat Protection is incorporated into Bitdefender Mobile Security for Android through Bitdefender Scam Alert technology,…
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BD Mobile Security: Bitdefender Central Reports False Alerts. Any Help?
Hello everyone :) This is my first post ever on this forum in general so go easy on me ^-^ I only have one remark to make and one more specific question / issue for you. To get the former out of the way: The frequent and repetitive notification on my phone originating from Bitdefender Security promoting the Bitdefender VPN…
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I have many years with Bitdefender, When will add the feature in mobile security
I have many years with Bitdefender, when will add the feature in mobile security to block or avoid to turn-off the cellphone or mobile. That feature will be very help full to track the stealer.
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Bitdefender Mobile Security for Android Adds Chat Protection for Instant Messaging Apps
Bitdefender Mobile Security for Android has received a significant upgrade with Chat Protection, which now fends off threats on the most-used chat apps: WhatsApp, Facebook Messenger, Discord and Telegram, besides the SMS and notification protection offered by Scam Alert. Read more about this upgrade and the need for chat…
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Bitdefender Central Has Difficulty Recognising My Phone, Which Is Now Listed Twice
About a year ago I installed bitdefender central on my phone - which, at the time, had Avira for malware protection. Since then, I've removed Avira and installed bitdefender. My phone is now listed twice in the list on bitdefender central: once as a Nokia 6.2 which has bitdefender installed, and once as an unknown…
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Does Bitdefender have any Android clipboard management or monitoring functions?
I would like a tool to scrub the Android clipboard after each copy paste operation or on demand. I'd prefer to use Bitdefender to do this if its available. If not available can anyone recommend a tool for this? Thanks.
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Can you find the easter egg in Mobile Security for Android?
Rumour has it that an easter egg made its way into the Mobile Security for Android. Easter egg: a hidden surprise or extra feature that is included in something such as a computer game, a piece of software, or a film, for the person using or watching it to find. The only clue we have is him: Let's see who can find it!
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Total security not working for Android.
I got bitdefender total security for my android phone v11 OnePlus Nord CE 2, and it is still in trial mode. Even though I activated the total security by entering the activation code on the app. This means that the days on the antivirus are counting down but I am not getting any protection (only from trial period, once…
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Mobile: Firwalla App blocked URLs getting Flagged by Bitdefender
I have an Android device. I have a Firewalla Gold home router. When my Firewalla blocks a URL from my network that is a suspicious URL or known malicious site, I get a notification on my phone with the URL. Bitdefender is flagging the notifications as blocked and protected from it. Is there a way to exclude apps from the…
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How to avoid SMS phishing with Bitdefender’s Scam Alert module
Scams, frauds and malware campaigns spread organically through the Android user community. Sometimes, unwitting victims propagate these harmful links, truly believing they're doing a service to their contacts. We've covered an old scam that cyber criminals constantly revamp here. In this article, we’re going to cover all…
