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Pages/Apps not loading while using VPN for mobile security |only when switching from wifi <-> mobile
Dear Bitdefender Community, I’m using bitdefender mobile security on my iPhone 12 Pro with the latest iOS version and bitdefender app is also up to date. Sometimes I need to switch from WiFi to mobile network or vice versa with pages are not loading or apps not loading with internet use. Apple said that it can be caused by…
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Auto connect not working?
I just installed Bitdefender VPN on a MAC (OS Ventura). I would like it to automatically start up when my computer comes on. I enabled the setting for auto-connect at device startup, but I still have to press the connect button after startup. Is there another setting somewhere?
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Can you please help me troubleshoot this problem?
Hello, good morning. I’m experiencing issues with the VPN. When I’m at home, it connects without any problems, but when I'm away and connect to other networks, the VPN doesn’t activate. This happens mostly on the laptops. Please, I need your assistance.
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Help with Query on VPN Errors | Julio Herrera - Identify Reasons?
Hello, my name is Julio Herrera. I'm stuck with VPN errors, please help with resolve it. What troubleshooting steps and technical configurations can I implement to prevent my VPN IP address from being blocked multiple times by the target server, and how can I identify whether the blocks are due to server-side rules, VPN…
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Secure VPN icon
Why does the Internet connection icon only randomly change to a secure icon when the VPN is activated. Sometimes it changes and sometimes not. I want it to show every time the VPN is on.
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VPN disconnects when computer sleeps, while browser open
Using an iMac, running Ventura operating system. Is VPN disconnecting an expected behavior? VPN does restart when I wake computer but it takes a minute. Is this a security issue, because browser is open and VPN is not connected? I have kill switch active.
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VPN stopped working
My VPN suddendly stop connecting with error code 99. Nothing on my wifi has changed. i have went through the protocol, uninstalled and reinstalled, changed dns, and many other things to get this to connect. Not having any success. Can someone help me?
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VPN not working with Edge, but works with other apps (like Steam)
I recently purchased VPN Premium. It installed correctly and seems to connect with any issues or errors. However, when I load the browser (Microsoft Edge) literally nothing loads. I thought it was the VPN, but it seems to work with other apps (such as Steam). If I turn off the VPN, everything works, and I can use Edge…
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Upgrade free VPN
I have BD Total Security on PC and Android but wish to have 24/7 VPN. What is the most economical way to buy VPN upgrade in Australia so can just add to existing Total Security?
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My IP address shows up as "244.234.30.10fasdfadsfadsfasdfads"
When I first start my PC and open bit defender vpn, it shows my IP as 244.234.30.10fasdfadsfadsfadsfads then quickly changes to "no network connected" even though I am connected to the internet. It says the same thing after I connect to the VPN. What is going on? I'm worried someone is trying to spoof my IP or something of…
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Why does my VPN keep dropping after I use Safe Pay?
Ever since the new recent upgrades my VPN keep dropping after I use Safe Pay. Is this normal? It makes me nervous.
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Problem using smartview to cast my phone apps witn VPN
I try to cast my Samsung phone on a LG smart tv using Smartview but when i turn on bitdefender vpn, the casting is interrupted. Is there a fix?
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I bought a new laptop and says VPN is not available in this platform. Is there a way to download it?
I subscribed with VPN. It was all fine with my Windows 10 PC but now I bought a new laptop with Windows 11 and when I try to download VPN, it says it's not available on this platform? Is there a way to download it? Thanks.
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VPN speed
I am using BitDefender products for more than 15 years, so the addition of VPN to their services made me very happy, as I could have now all the online safety services under one hood. I have the VPN for more than one year, but only recently I started to use it, as my previous solution NordVPN expired. Unfortunately, the…
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New user. VPN requires manual launch twice
I only installed BD for the first time yesterday (previously long term Kaspersky user, mostly...) Overall extremely impressed with the user interface. The only problem so far is that the VPN doesn't switch in automatically, despite that setting being correct. Also, it usually requires hitting the on/off switch twice before…
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VPN kills wi-fi on iPhone 11, iOS 17.1.1
I upgraded my iPhone 11 this morning to 17.1.1 and wi-fi service to the phone immediately became severely affected. Google search would work for maybe 30 seconds and then say I had no wifi connection. All my apps and connections to my security system, iRobot, and other devices died. I spent at least two hours searching for…
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Can't access Disney+ while VPN is active no matter what (in Canada)
I saw this brought up here from last year but I can't find any solution, and everything else I've been trying isn't working. I can't access the Disney+ library when my VPN is active no matter what. I think it is registering me as a US account even though I've been reconnecting to different locations across Canada. I can…
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Can I use VPN while my PC is in DMZ
I have my pc which I use as a media server under my routers DMZ with a static IP address, but now Bitdefender VPN will not connect. I keep seeing Error Code 12.
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VPN Virtual Location is a lie?
Hello, I am based in Australia. It has become quite evident that despite setting my virtual location to Australia, which location I actually get is pot luck. I know this as I use applications that are geo-fenced to Australia and a quick check on the web tells me which location my VPN is based at. Rarely it seems I do get…
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VPN on PS4
Does anyone know how to use Bitdefender VPN on a PS4, or through a cable providers modem upstream from a PS4?
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Any way to have more that two network types?
In BD Firewall it only offers Dynamic, Home/Office, or Public... ideally I'd want Home/Office split out individually, or be able to add another like 'VPN'. Bit more context on my request: I use various VPN to connect to my client networks to connect to VDI or 'internal URL' but this seems to cause problems for some.…
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Bitdefender VPN do not connected to any location
Three days ago I installed ExpressVPN (Subscription) but when I launch it keep asking reboot..... I thought maybe ExpressVPN is not good for my Windows 10 (laptop HP Spectre x360 Convertible intel i7-75000) so I paid and installed Bitdefender VPN bundled with Bitdefender Premium Security subsciption two days ago. I tried…
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How Bitdefender Premium VPN can speed up your internet
Bitdefender VPN can make your internet faster in some situations, including when your Internet Service Provider is artificially slowing your connection in response to online activities such as streaming, torrenting and gaming. ISPs practice bandwidth throttling to prevent network congestion during peak hours. Fluctuations…
