SysLogs

@Sorin G I belive its combination of modules that are causing the issue when I've tested I cant pin-point a single module. @Kellycraven I have tried to open tickets on this at least twice, thinking that the process succeeded. I never got any email conformations. Please provide references in the threads you make so they can…

I'm actually experiencing something similar, disabling modules reduces load times in chrome dramatically. I'll check back when I find out which module in particular.

I would always stay on the side of caution and check suspected phishing sites with utilities such as Virustotal, as you have. After looking at the competitors detection it would suggest to me that the site may need looking at by Bitdefender. Regardless of the detection ratio, if you are unsure whether to trust a site, or…

Hi there, Fairly odd, contact Bitsy@bitdefender.com for troubleshooting Perhaps try setting your time settings on windows to automatic.

Hi there, Find the email from support and it will have the ticket no. in the subject field. You can reply there to update your ticket and and any reply from support will arrive in a similar fashion to the first email. I would contact Bitsy@bitdefender.com if you have lost your email with ticket number as they will be able…

Hi there, Please refer to this article here http://www.bitdefender.co.uk/support/password-protected-items-422.html It explains that a few items might indeed be flagged as password protected. The reason you are receiving this notification is because Bitdefender has discovered that these items are protected by some…

I'm on - Build: 20.0.27.1467 Engine: 7.65408 Tested this using goole chrome, opened a banking site (Paypal) and I had the safepay pop up, clicked no and remember for this site and had the same issue, it doesn't remember. Pretty sure this will be patched in an update shortly.

Hi there, Can someone here please reply if they have been able to use both Ai Suite 3 and BDTS 2016 together by installing Ai Suite 3 after BD as per Bitdefender Support guidance? Does the quick scan feature work? are there any crashes/errors. Thank you In advance.

On mine, it's looking possible that the 'Block port scans in the network' being enabled is causing the problem. Leaving firewall enabled, but disabling that single option seems to have it working fine again. Can't say I feel to comfortable about having to disable a pretty significant security option to be able to have my…

Updates are essential for the product to continue providing the level of protection you'd expect. Other than toggling the automatic updates off and continuing to do the updates when it suits your network allowance, I don't see a better solution other than perhaps a separate toggle for virus definitions and product update,…

Hi there, This is very odd indeed. You have provided a very detailed explanation of the steps you have carried out which I applaud you for doing however, I highly doubt that the remaining event logs with reference to the product you mention is the issue. Strictly speaking the issue rests with the previous AV product if…

Hi there, it seems from you description earlier that you hadn't actually clicked on one of the results, only searched, this may be the reason. Please try the following: Okay, if you go to Bitdefender central, select parental advisor, select add device if you haven't already selected your childs, now after you select it,…

Hi there, I do not in any way work for Bitdefender however, you are unlikely to get a detailed response from a staff member here, you will however receive a response by emailing bitsy@bitdefender.com In the meantime, I'm going to see if I can replicate your issue on my own machine and see if I can help you out. Please…

Hi there, I can see this may be frustrating for you. Please note you can add the program files & folders to the exclusion list in Bitdefender 2016 products by opening Bitdefender, navigate to Modules > Antivirus > Exclusions there you can add it to the list. This will prevent Bitdefender 2016 from scanning those…

Hello there, I too have noticed this issue, I see a CPU usage spike increase of around 15-20% whilst downloading files with Bitdefender Total Security 2016 Firewall module turned on. For the test I used http://www.thinkbroadband.com/download/ and I monitored CPU usage over Task Manager on Windows 10 64bit. I plan to…

Hi there, The hanging you speak of is typical in any encryption/decryption application however having to force close the application isn't at normal and I certainly do not experience the hanging issue you have. The size of the drive is may be an important factor in decreasing the hanging time. Maybe try making a new vault…

Hello there, Firstly all Bitdefender antivirus products receive the same virus definitions as far as I'm aware. The differences are available on the website here http://www.bitdefender.co.uk/solutions/antivirus-comparison.html The main differences is not the level of virus protection, more the features that are packaged…

Hi there, I can confirm twitch works for myself also, which browser were you using to view twitch.tv? did you install the Bitdefender extensions in the browser you were using? My reasoning is that there may have been an extension conflict although highly unlikely since you've also used 2015 version without issue. I would…

I turned Bitdefender antivurus off to restore the system but am now unable to turn it back on. An option comes up to 'fix' the 'real time protection' but it fails. Going to the antivirus module to check off the shield protection also fails. What to do? Regards, Tom C PS A full scan did work while in safe mode, but not in…

It helps yes! But they say they can't do it! I was like wtf, you are my provider I see, that's usually the case with most IPS. If you'd like to limit the risk of being DDoS'd then I would suggest the use of a VPN. You can get browser extensions now that are really simple to setup and use. For example, DotVPN for Google…

I want to know if BDTS15 can automaticly block a incoming DDoS attack with firewall. If there isn't a feature about it I want to suggest if there can be one for ultimate protection it sounds greedy I am sorry In short, no Bitdefender cannot protect you against a DDoS attack I'm afraid, your routers own firewall is usually…

Curious to know whether this issue is still present in the 2015 products? I have secure boot enabled, I've had issues in the past with BD Rescue mode and not being able to get back in despite re-enabling Secure boot so I'd love to know if this issue still persists and whether there are any workarounds yet?

Most AV's including BD have On-access scanners. A type of antivirus program which runs in the background and actively scans your computer system constantly for viruses and other malicious threats, for the entire duration that your system is powered on, unless paused by the computer user. On-access scanners will monitor all…