flandrei · Bitdefender VPN Product Manager · BD Staff

Hi Clapton, A bit overdue but here are my answers to your questions: 1 - Can we trust all these so called VPN type claims that are built into all these other big corporate companies products,companies that are not security companies to begin with. Are they really true VPN protection as they claim or is big brother still…

Greetings Roger, I am sorry you are experiencing this issue, let's see what we can do to help. Can you share a couple more details to help us identify a possible cause? We're interested in what operating system you are using, device type and model. Does this happen for every connection attempt or from time to time? Is…

Good evening and thank you for posting! You have a very good point and we do plan on revamping all our materials on VPN soon. Until then here are some details which add a bit of clarity: There are more than 1000 VPN servers in over 30 countries around the world and the Premium subscription offers unlimited traffic as well…

@WyldThang - If the manual Deep Scan finished properly there's no reason why the scheduled scan won't work. Thank's for the feedback.

A few hours ago we released an update meant to address the issue posted in this topic. I'd like to ask everyone that has encountered this issue to update BitDefender and try a new scan, then post the results here. Thank you for your cooperation, Florin

@BitDestroyer - >try to restore from Safe Mode, it should work properly.

@Lost_n_Confused - > the quarantine files are here C:\Users\All Users\BitDefender\Desktop\Quarantine , but they are encrypted. You could, at most, copy that entire folder and use it when you reinstall BitDefender. @Daktari - >most Windows files restore themselves automatically, that's why you cannot restore some of them,…

@ mek -> the patch that will restore the quarantined files will be available in a couple of hours most likely.

@ Mike B. - > This kind of event provides a great insight on what not to, so I'm pretty sure that something like this will not happen again.

@juvesteve - if there are no personal files in the quarantine you can empty it. And, if you have the latest update, you should turn on the Realtime Protection. @WhiteRabbit Creative - is the update module still working? If not, keep the RTP disabled, go to the Quarantine tab and try to restore the livesrv.exe process. Go…

The update was released so that no other computers be affected. However, for the users that have been affected, we will release a patch shortly that will solve the issue.

@ noisymunk: Please try a restore in Safe Mode @ daktari: Please go straight to step 4 and try to update BitDefender

We apologize for the inconvenience caused by this faulty update, we are currently working on providing a patch that will solve this issue. As soon as we have any update, we will post it on this topic: http://forum.bitdefender.com/index.php?sho...st=0#entry79733 and on this KB article:…

We apologize for the inconvenience caused by this faulty update, we are currently working on providing a patch that will solve this issue. As soon as we have any update, we will post it on this topic: http://forum.bitdefender.com/index.php?sho...st=0#entry79733 and on this KB article:…

Hi there, What applications do you have installed that run at startup? I suspect you have ZoneAlarm on your PC. Or, do you have any external devices connected? After 30 minutes are you able to operate on the PC? If you disable the Realtime Protection permanently and then reboot the PC does the issue still occur? Thanks,…

Hello all, I would need to know: 1. The number of threads of the vsserv.exe process(normal value is above 53) 2. If you have Nero 7 installed (if you do, remove it temporarily and check if that works) 3. If you have other security solutions. Thanks, Florin

Hi there, Normally it is recommended to use only one security solution on your PC. There are cases when you can install and properly use more than one, but sooner or later conflicts will appear. Thanks, Florin

Hi there, This should normally fix the issue: 1. Reboot in Safe Mode. 2. Go to Start->Control Panel->Administrative Tools->Services. 3. Doubleclick on BitDefender Virus Shield and select the startup type Manual. 4. Reboot in Normal Mode. 5. Doubleclick on your LAN in the corner right. 6. Click on Install->Service. 7.…

Hi there, I would also recommend increasing the server timeout in your email client. Please open Outlook, open the tools tab and select Account settings. Click on the item from the list that has the email address that you are currently using and select 'Change...' (if you have used Outlook for only 1 email address, there…

Hi there, This issue will be fixed during the next major product update due late March. Until then I would like you to check if User Account Control is enabled. If it is, disable it. I have had some positive feedback of this solving the issue. Thanks, Florin

Hi there, Could you please describe the exact behaviour? Please open BitDefender in the Advanced View, go to Update and perform an update. Please describe exactly what happens after you click on Update Now. Screenshots would help. Thanks, Florin

Hi there, Please go to Start->Run. Type cmd and hit Enter. Type cd c:\windows\system32 hit Enter Type regsvr32 jscript.dll hit Enter. Reboot the PC. Thanks, Florin

Hi there, Hopefully this will be the last of them . Thanks, Florin

Hi there, I have created a ticket in the support database and I have sent you an email so that we can continue troubleshooting. Please reply to my email when you have the time. Thanks, Florin

Hi there, If the issue is indeed caused by the Antiphishing toolbar then it will be fixed in the next major product update scheduled for the end of March. Unfortunately you will need to bear with it for a couple of weeks. Thanks, Fiona

Hi there, I would like to know the version of BitDefender you both have: Rightclick on the BitDefender tray icon and select About. I am interested in the build. Thanks, Florin

Hi there, You said that you reached the point where it asked for the key. This means it was installed this time. I would like to know, step by step, what happened afterwards. Screenshots would be relevant as well. There is no need to consider a format, it is never an option. The issue will be solved as soon as we determine…

Hi there, Normally this article should help you: http://kb.bitdefender.com/KB391 If not, I will need you to browse to C:\Program Files\Common Files\BitDefender\BitDefender Firewall and open the netsf.inf file. Tell me what the DriverVer date is. Thanks, Florin

Hi there, Please switch to the Advanced View and then go to the Update tab. I will need to know if the module is greyed out. Also, please click on Update Now and let me know if it shows you an error message or nothing happens. If the tab is greyed out you will fix it with the steps in this article:…

Hi there, First we need to determine if this is caused by BitDefender, and from your description I kind of doubt it. 1. Reboot the PC in Safe Mode.(notice if the same hang occurs) 2. Go to Start->Run. Type services.msc and press Enter. 3. Doublclick on the BitDefender Virus Shield. Set it's startup type to Manual. 4.…