orion_jb2001 ✭✭✭

And also for the benefit of the WWW, here is the text of a chat with very helpful I.T. person with Bitdefender. I think when you read it too, you will wonder why Bitdefender cannot understand: - when trying to add the license key ****** in the central account: cant upgrade the licence, try again later. - central…

Hello orion_jb2001, Kindly be informed that case number 2015092414190001 has been escalated to the appropriate department, in order to resolve the situation. I will send you an e-mail shortly, requesting a couple of details that would allow us to resolve your request accordingly. Please reply to our e-mail with the…

Credit where credit due. Ran the new uninstall tool on my laptop, downloaded 2015 TS, its been up and running, internet still working, for 12 hours. Just did the same on my desktop, seems to be fine, internet still working. You may have saved another customer (if I can get a good deal........... about that, licences for 3…

The windows 10 compatible version of Bitdefender is 19.* . All of the problems you are mentioning here are related to the fact that when the upgrade from windows 7/8 to windows 10 some bitdefender drivers get migrated forward. This is an unexpected behaviour and an issue of windows 10. The generic solution for these issues…

The windows 10 compatible version of Bitdefender is 19.* . All of the problems you are mentioning here are related to the fact that when the upgrade from windows 7/8 to windows 10 some bitdefender drivers get migrated forward. This is an unexpected behaviour and an issue of windows 10. The generic solution for these issues…

I must say, it is sad to see from Bitdefender, a lack of any sort of information about what is happening with this. It shows a head in the sand mentallity like if we ignore it. it will go away. Well sorry, we paid for this product and are not getting any usefull feedback about this problem. It is not like Microsoft…

As mentioned previously, I have installed windows 10, was offered a "windows 10" suitable total security update, installed, worked for about an hour then totally froze my internet. I have reactivated windows defender, uninstalled this crappy bitdefender and fortunately only have 44 days to go before I can ditch this crappy…

Hi, Currently have a support case going re a Safepay problem and whilst the reply's have been prompt and suggestions to fix the issue, have been offered, most of which I have already done, it appears that we have come to a halt with any further support. Appreciate with all the info I have uploaded it might take a bit to…

Disregard re 2015 safepay forum, found it and re posted there, unless you have some solutions.... lol. Jeff

Appreciate this topic in the Bitdefender 2014 forum, but there doesnt appear to be a Safepay forum for Bitdefender 2015. I have read the above posts, my experience with Acronis True Image and Bitdefender 2015 is thus. I noticed that my Safepay shortcut in the Bitdefender 2015 module disappeared. Up until that happening,…

Getting back with news regarding interaction with password management tools. The 2014 product line will have a new feature called Wallet - a simple version of password collectors from other browsers (namely IE, Firefox, and Chrome) as well as Skype and Yahoo messenger (for now). Interaction with other programs gets a…

In a way, as per your other thread it was not not clearly shown by Bitdefender in their web site that Bitdefender W8 is the same feature wise as the 2013 Internet Security version, only with the added security feature ONT pointed out (ELAM), and that were listed in my above post link, #2. So, if you look at the comparison…

To help with some of the confusion of the features of Bitdefender Windows 8 Security, maybe they could list the features/components like they do with the 2013 versions. Even though there is not another BD 8 version to compare to, they could list it better, like this:…

Actually in Windows 8, Microsoft introduces a technology named ELAM (Early-Launch Anti-Malware System), which was introduced in the end of the last year, so instead of upgrading the current product line i.e. 2013, Bitdefender's developers introduced Windows 8 Security instead. More info about ELAM is here Early-launch…

Hi Jeff This may be a chicken or the egg of which came first analogy. The 2013 versions came out before Windows 8, and therefore were "tweaked"/modified? to be able to run more smoothly on W8. With the pre and then public release of W8, Bitdefender created a Windows 8 version tailored for that OS, with these features…

RoboForm works for a number of browsers, using browser extensions, which Safepay does not load for security reasons. I will ask the product manager about this - maybe in a some form of "user defined extensions" that the user can pick up for use with Safepay, but I will tell you from the start that this will break the very…

I can confirm this works and solves the issue. I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my…

As often happens with these forums, a probable solution found by our members. Please look on the anti virus section. Sounds like a fix but not tried by me as yet although some confirmations re the same fix working.

Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it. I ran the BitDefender 2013 removal tool and that didn't remove the program properly. What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already…

Also, bitdefender 2013 does not appear to be recognizing network adaptors.....so your firewall is up the creek too!!!!

Thanks for the prompt support when there is major OS change, which has been well advertised early enough for developers to prepare and your program is not ready for it.

Same problem here. Ran the repair utility and it did not fix the issue. Not sure what to do???? same here

The server is still down. I have found the link to download the app in full, the install it. Jeff

No, there is a problem with server. the 2012 version wont download either. And before any knucklehead says, check your internet, How am I sending these posts, pidgeon mail ???? Jeff

Hi , Thanks. Which is annoying because that is not what the installtion post states, unistall first then reinstall. grrrrr. Jeff

I have tried your suggestions but still get the problem, generally after bitdefender asks to reconnect a program that has updated and had internet connection approval. Jeff

Hello, I have encountered this issue a single time, few months back during a remote session. Please follow the steps below and let me know if the issue persist: 1. Start Windows in Safe Mode; 2. Go to START then to "Run..."; 3. Type "regedit" and hit "OK"; 4. Locate the following registry key:…

I too am experiencing this problem. Running windows 7, 64 bit and absolutely no other malware or anti virus program other the BD 2011. I have sat patiently and watched all the complaints come in, but YOU REALLY DO HAVE SOME ISSUES WITH 2011. I have been doing a system scan today and as soon as you go to do something…

I recently had to increase my dpi and noticed that the missing button problem still exists after a year. Has a fix been found for this? Jeff

I've installed IS2010 about an hour ago, and I'm experiencing the same problem with windows not showing properly. I have tried the DPI settings tip, but this doesn't help at all. See this link for an example of what Bitdefender looks like on my system. I have WindowsXP with latest SP and fixes. Screen resolution is…