sy.eu.angsrvr.com

Bobrito

We have been seeing this show up in our logs as DNS name resolution timing out, however, we have seen quite a few oddities like mouse moving on its own, documents being opened up while users are logged in and such.

I have also noticed PC's that have the BitDefender agent uninstalled and God only knows for how long.

We scanned the PC and the profiles and all came up as clean however, we cannot find the root cause of this.

Has anyone else experienced this type of malware and if so how to combat it?

Flexx

https://community.bitdefender.com/en/discussion/83367/sy-eu-angsrvr-com

Okay, so follow below steps. I am not pretty sure this will help, but you can always give it a try, since as per your post bitdefender showed up a clean scan.

1) Reset your browser

Chrome : https://support.google.com/chrome/answer/3296214?hl=en

Firefox : https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems#w_solution-1-refresh-firefox

Microsoft Edge : https://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/

Microsoft Edge Chromium : https://winaero.com/completely-reset-microsoft-edge-chromium-to-defaults/

2) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) Open run command and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

4) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

5) Install & run malwarebytes free : https://data-cdn.mbamupdates.com/web/mb4-setup-consumer/offline/mb4-setup-consumer-4.2.3.195-1.0.1104-1.0.32494.exe

6) Run a full system scan with bitdefender (update the product before running the scan)

If the issue persists, kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your query .They will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)