Bug: Settings password keeps getting reset

SaurikSI

I have noticed that Bitdefender Total Security's settings password keeps getting reset for no reason, this happens randomly, I had to set it again like three times over this week, and I only noticed this by chance while checking my settings and finding out the toggle is off.

This is especially problematic because I can't isolate when this happens, I tried several things like restarting my computer to see if that causes this bug, but no, it happens randomly after an unknown ammount of time passed.

I have seen this bug on both my PC with Windows 10, and my dad's notebook with Windows 10. Both have the latest Bitdefender version installed and automatic update enabled.

Scott

Hi @SaurikSI

This is a known issue. It sounds like the fix is coming with latest update that is currently being rolled out.

https://community.bitdefender.com/en/discussion/comment/320698#Comment_320698

From this thread:

https://community.bitdefender.com/en/discussion/94855/bd-internet-security-on-windows-11-deactivated-password-protection-for-the-settings-any-help

Scott

SaurikSI

https://community.bitdefender.com/en/discussion/comment/320720#Comment_320720

Thank you Scott, I'm glad I'm not the only one with this problem.

Scott

You're welcome, and yes, you're not alone, including me.

Alexandru_BD

SaurikSI

https://community.bitdefender.com/en/discussion/comment/320753#Comment_320753

I want to add a little update because I just noticed something, this may help the team solve this bug: This is more common when putting Windows to sleep.

I restarted my PC several times and the password was intact, but sleeping or hibernating made this bug occur more often. I'm on version 26.0.32.123

Alexandru_BD

Hello @SaurikSI,

Thank you for your feedback. I have updated the internal case with your observations. I can see that the investigation is ongoing, but the developers should get to the bottom of this soon and they will release a new build containing the fix.

Regards

Alexandru_BD

@SaurikSI here it is, I just got word that a new release is rolling out and it contains the fix.

More information on the changelog can be viewed in the thread below:

https://community.bitdefender.com/en/discussion/91738/product-updates-and-release-notes#latest

Once the update arrives, kindly let us know if everything is alright by posting your feedback here. Much appreciated.

Thank you for your patience and enjoy your Bitdefender solution!

Regards

Diamond cone

I notice the same and jumping here to ask has there been a resolution on this issue yet?

settings> password protection?

Gjoksi

@Diamond cone

Hello.

The issue was fixed with the latest build 26.0.34.145.

From my personal experience, after updating to the latest build, the issue is solved.

Regards.

Scott

Yes, it's been resolved on end, too.