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Cambiar una clave de activacion
Buenos Dias, Yo le doy soporte a varias empresas, por equivocación active la clave de producto en la que no es y necesito pasar la clave a otra cuenta de correo
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Parental control and localization problem
Hi. I've got problem with my son's phone Huawei P40 Lite E bitdefender parental control. I've installed latest Bitdefender Parental Control from APKPURE (because of lack of google services on huawei phones). Then I enabled all of required options on phone and logged son's phone to my Bittefender child account. Everything…
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Parental Control - language
Hello, how to change the language on the child's account, English is current and all messages are displayed in English, and I would like them to be displayed in Polish
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My Kid's Screen Time Is Shown As 24/7. Any Explanation On That Matter?
Bitdefender Parental Control is showing that my kid is having a screen time of almost 24h a day, even during the night and during when he's at school, which is, of course, not true. :) The PC is powered off by using the shutdown option, so no stand-by and not hibernation, in case it matters in any way. So, how can this be…
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I am not able to see my which apps my child has downloaded on his phone.
I am trying to restrict certain apps my child has on his phone and also see his contact list. Though I was able to view previously now the only apps I am able to see are his settings and gmail. None of his contacts are visible. Is there something that might have gone wrong? I had to reinstall it because he was also able to…
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Parental control, switch on anf off and not working in Edge
I installed parental control to block inapropriate use of my laptop by my child. So as it is obvious the conected device to my child's parental control profile is my laptop. How can i easily switch off the parental control from this device in order to use it myself, without deleting my child's profile in Bitdefender…
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Parental Control design flaws on Windows 10 -any improvement over last year?
Dear community, I am using the BitDefender Family pack since 2020. I had to stop using the Parental Control after some months due to its design flaws on Windows 10: Parental Control can monitor only 1 user profile on computer (other profiles are not protected) Safe Pay browser could not be monitored/controlled by Parental…
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Bitdefender Total Secure on Windows 10
Hello, my name is Lyubomir. Im using Bitdefender Total Secure. If have any chance to protect Bitdefender with password to cannot uninstalling. I put parent control to my kid laptop, so he can study and don't stay so much in the computer, but he realize that is in on Bitdefender and every time when i install it he is…
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Whitelist App from Parental ScreenTime
Is it possible to whitelist an app from Parental Control's Screentime? My case: My kids sometimes want to message with me while at their mom's house. We use WhatsApp in order to do it. So is there a chance to whitelist WhatsApp from the Parental Control ScreenTime? Thank you.
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Does parental control need to be installed on child's user account on mac?
I installed parental controls on my household mac. My son uses his own 'User' on the device (separate login etc...). should parental controls be installed while logged in to his user? Or just on the device while logged in to my user account?
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Issues Blocking Applications and Websites
I have been trying to block several sites such as tiktok, youtube, discord, via the box settings and the Bitdefender central app. No matter what I do either by putting in the website directly, or blocking the apps, my kids keep getting around it. I see that they will install the Apps from the Microsoft store and it allows…
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BitDefender Parental control sucks
Its an issue that Parental control not works on Microsoft Edge and the development team working for last 2 months and no resolution yet. Its a crap product. raised a ticket 1006161927 with Bitdefender Global support and no resolution yet. Pathetic service.
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I have 2 Mac minis running Big Sur and central cannot tell them apart
I have 2 Mac minis running Big Sur and central cannot tell them apart. Instead of using the unique identifier of each Mac, Bitdefender appears to be using the MAC address of en6. En6 is always the same on each Mac mini en6: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether ac:de:48:00:11:22 inet6…
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Is the schedule in Parental Control the time a device can be used or the time it can't
I wish to limit the time that my child's device can be used - should I enter these times in the schedule or the times I don't want it used. The screen is completely silent on how to set these schedules up correctly
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Parental Controls not working with MS Edge.
Okay I've been struggling with the Parental Controls for about a week. I have blocked specific URLs on my kids profiles. When my kids use Chrome the URLs are blocked, but for some reason not when they use MS Edge. Please tell me this is being looked into by Bitdefender. Am I missing something simple, because it is very…
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Install Parental Control - Pending Installation
Hi, I ahve Bitdefender installed on my sons computer, and am trying to install the Parental Control through Bitdefender Central, but its been stuck on "Pending Install" for about 3 weeks.. how can i install Parental Control?
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Parental Control - Time Limits - Allow 'Extra' Time
I am using the Parental Control App - Time Control features to help limit some screen time for my kids. All of the other Parental Control Apps I have used allow for kids to earn 'Extra' time above their daily usage limit. For example, if I have a time limit of 1 hour setup, and my kid reaches that limit their devices…
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Parental Control
How can my daughter uninstall the Parental Control?
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Unable to install / Uninstall Any app
After installing Parental Control on Androind Tablet, I am unable to access any website. I can't even install/uninstall any app including parental control. I have tried removing the device from Bitdefender Central - Parental Control but still no luck. I tried adding the device again but still no luck. Any suggestions please
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Chromebook and Android Activity Not Showing in Parental Control
Hi All - I am not seeing any application or screen activity in parental control across three devices (two Chromebooks and one Android phone). My hope is to view screen time and applications used. This should be supported, correct? And, if so, are there any extra special/tricky configuration settings that need to be made?…
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Parental control uses resources and network data despite being disabled
I have parental controls disabled and under the bitdefender central, there isn't a single child profile. So why are "bdparentalservice.exe", "bdmonitorapps.exe", and "bdparentalsystray.exe" using cpu resources? Why is "bdparentalservice.exe" one of the processes that uses the most memory and network data in the background?…
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Can't assign a kid profile to an individual windows logon anymore?
Having massive problem with Parental Control. It seemed to stop working and was unblocking websites that were supposed to be blocked for one specific Windows user. Decided to delete the child profile from Central and remove the device also. Proceeded to do a new setup but while adding the device to the child account in…
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Shared device amongst children
Is it possible to configure it so that one device is shared amongst the children in our family. We have a laptop which has 3 accounts on it for our 3 children and I want to be able to monitor the usage of all the children. However, when I add the device and the accounts to the system, the computer is moved across the…
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bdparentalservice.exe / Parental Service Not Enabled; Running; Hogging Resources
bdparentalservice.exe is running on my machine. I didn't ask for it. I have no child profiles (all children are adults). And yet, there it is. What is it doing? Why is it there? Is this BD proprietary malware/spyware? If any one machine in our license group uses it, do all get it? My battery is very unhappy, as am I. How…
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How Does Parental Control Work?
Hello, I cannot figure out how Parental Control works on a telephone. I have Bitdefender installed on my laptop and my phone, and I access the app with my user. So far, so good. I want to install Bitdefender on my kid's phone, I do, and it looks exactly like the app that I have on my phone. I identify this devide and user…
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