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I have a trojan - I think --
Hi, I'm new here. I have some jerk who follows me around and does things to my computer. He likes to change my passwords and other annoying things like that. He's been trying to log into my bank account, but he can't do that since I switched from Malwarebytes to Bitdefender. Today I got a notification from Bitdefender that…
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Unable to activate protection on my android device.
I recently bought a new laptop and wanted to install total security on it. I already had 3 devices 3year subscription so I tried to buy 2 more devices from bitdefender website but I was unable to buy them. So I removed one of my android device(1) from my central account in order to activate it on my laptop and brought a…
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"Never see again" button on unwanted features
I personally have Total Security, but I imagine this translates to other plans too: Total Security has a lot of features - and BitDefender won't stop nagging about it. Even when turning off "Recommendation notifications", some people are still experiencing notifications asking to turn on features they will never use. Can…
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Bitdefender application not responding
When I started up my Macbook Air and I noticed the Bitdefender continuously bouncing on my Dock for like up to 2 minutes and it stops bouncing and I right click on the Bitdefender icon to bring up the contextual menu. The menu indicated that the Application Not Responding. I did noticed it popped up the Bitdefender…
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Doesn't support other Products of Bitdefender
Hello, I switched to Bitdefender in the beginning of this year and I am really happy with the switch from Norton to Bitdefender. Therefore, I decided that I will check the other product of bitdefender for next year as my current product will expire in 1 month. (Antivirus Plus) So I was checking on the website and decided…
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Auto-Renewal
Firstly, I don't recall ever activating Auto-Renewal for my account, I have always manually done this and feel annoyed it has been implemented. I received the 20 Day Renewal Warning at 2:06am on Nov 5th, while 5 Day Renewal Warning was sent at 4:06am on the Nov 20th. All said and done this inidicates I had till Nov 25th to…
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SafePay doesnt support Virtual Printing !!
It's a very difficult situation. I often need to print the PDF of any transaction i made. If i cant even print in SafePay, then it's a serious matter of concern. Fortunately, i have a physical printer and i can workaround with this "peculiar" situation but what about those who don't own a printer. Isn't SafePay completely…
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Discount codes
Hello Everyone Anyone have discount codes or any offers for Bitdefender total security ? please if available just provide thank you.
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Can't Install Bitdefender Total Security 2020 on Windows 7 SP1
I had it installed. I uninstalled it. I have been trying to re-install. After the User Account Control dialog appears and I click OK, the cursor spins for 10 seconds then nothing. No error message. Nothing in Windows Event Viewer.
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unblock website on parental control
Hello, Bitdefender total security 2021 I have enabled parental control for my child but want to enabled certain website say gmail.com to be enabled i tried to go to central hub-> parental control --> option --> website-> manage and allowed gmail.com But still i am not able to go to gmail.com from chrome/firefox browser any…
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Quick and and System Scan doesn't do anything
When I first downloaded BitDefender Total Security a couple months ago I was able to run scans. Today I wanted to run a scan, and nothing opens or starts when I click anything under Protection->Antivirus section. Everything else opens (Protection-> Vulnerability, Firewall, Antispam, Online Threat Protection, Advanced…
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Good 'Ol Games (GOG) Client and Game False Positive for BD2020
Good 'Ol Games is a service that lets users play classic older DOS-based games on modern OS'es. It consists of installing a client that downloads and launches games you've purchased, similar to Steam. Bitdefender Home 2020 recently prevented the launch of a game I purchased with this service, flagging it as malware and…
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High CPU Usage While Computer Locked
When I lock my Windows 10 computer, as soon as the screen turns off, the fan gets very loud due to high CPU usage. However, as soon as I unlock the computer, the CPU drops and the fan soon shuts off. When I check Task Manager immediately upon unlocking, usually the System process has the most usage (sub-10%), but I do not…
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Basic question about windows startup
I have been using Bitdefender Total Security on Windows 10 for quite some time now, and one thing I have been curious about for as long as I have been using it is whether or not there is a delay to when protection kicks in at Windows startup. I have noticed that there is a fairly significant delay between when Windows…
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Slow Fast.com/Netflix on Bitdefender Total Security 2020
Hey Bitdefender Team, I have Bitdefender Total Security 2020 installed on my Windows 10 Machine. Edition: Windows 10 Home Version: 2004 OS build: 19041.572 Experience: Windows Feature Experience Pack 120.2212.31.0 I have all the latest Windows update installed and have moved to a 100Mbps Internet connection this month.…
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Windows 10 starts with blank screen
Hi! I was starting my laptop after skipping 1 day threats definition update (there used to like 3 to 5 update per day) and it went blank after Windows started. I logged in successfully but no Windows Interface or Background shown. I tried to restart explorer.exe but it cannot restart properly, need to run the file manually…
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Bitdefender Total Security 2021 Version 25 Update?
Hi, how long does it take to get Version 25 through the integrated Updater in Bitdefender? Greetings
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What are the risks involved in excluding a file/folder?
What are the risks involved in excluding a file/folder?
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bdservicehost high cpu / memory usage, take 60% of my CPU usage , Very high power usage
Hi, It has been about 2 weeks now my laptops spinning the fan mush faster than usual as result of CPU usage by bdservicehost. Already sent all LOG file to the HELD-DESK but no correct suggestion been given. It is the worst AV I ever used! I'll stuck with this product for 3 years now because that is my subscription period.…
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Bitdefender Total Security 2020 causing constant read-access to my external HDD and USB ports
Hello, Ever since the last update to BDTS 2020 anything connected to my USB ports suffers from constant read-access. I know that it is being caused by BD because after many days of research and testing I found that after uninstalling BD this behavior stopped. Upon installing BD again right at the final point of its install…
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Total security firewall is not working on Macbook
Hello Bitdefender team, I activated Bitdefender Total security license on Macbook, but what I can see that the program surface of the Bitdefender on Macbook is only a simple Bitdefender Antivirus. Many of the Total security firewall features missing what I have and they are working on my Windows OS . This means on the…
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Abnormal CPU usage by Bitdefender virus shield
Guys, I just upgraded to the most recent version of BD and discovered that it causes an extremely high CPU utilization that is balancing around 40% all the time (see in image attached): Is there a quick fix to that? The PC restart does nothing. The OS is Windows 10 (v2004). I'm running MS outlook and the Edge browser only…
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Cannot update to version 25....
Hello, I have two laptops running windows 10. On my oldest laptop, I have bitdefender total security version 24.0.26.137. On my new laptop, a new install of Bitdefender gave me version 25.0.2.14. Version 25 fixes an issue I was facing but I cannot update the 24 version to the 25 version. Can somebody help me with that? I…
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why microphone and camera blocking features not available in Android mobile security
why microphone and camera blocking features not available in Android Total mobile security. These are 2 most important features required to protect mobiles from spyware/hacking access. Any patches available to install or will it be given inupdates???
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Additional Parental Control Information
Good day! I currently use Bitdefender Family 2020 to protect our families devices. As a family with young children, the parental control features that are currently available are an important feature for us. Due to COVID-19, our children are spending more time on their devices out of boredom and also for home schooling. I…
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Multiple Bitdefender Total Security subscriptions unwantedly merged into one
So I've had Total Security subscriptions running on a Mac and an old laptop without a hitch, but after I bought a new subscription for a new laptop, this happened. I followed the instructions sent along with the Amazon e-mail, but after I entered the activation key, and tried to protect the new device, it said that the…
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Apparently quarantined file cannot be restored
Dear Community, After doing a full system scan of my computer, but cancelling half way through since it was slowing to a crawl after a few hours, one of my Outlook pst-mailboxes appeared to be missing. The slowing down was as far as I could tell not related to the mising mailbox, since it was scanning some texture files of…
