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Can't Install Bitdefender Total Security 2020 on Windows 7 SP1
I had it installed. I uninstalled it. I have been trying to re-install. After the User Account Control dialog appears and I click OK, the cursor spins for 10 seconds then nothing. No error message. Nothing in Windows Event Viewer.
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unblock website on parental control
Hello, Bitdefender total security 2021 I have enabled parental control for my child but want to enabled certain website say gmail.com to be enabled i tried to go to central hub-> parental control --> option --> website-> manage and allowed gmail.com But still i am not able to go to gmail.com from chrome/firefox browser any…
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Quick and and System Scan doesn't do anything
When I first downloaded BitDefender Total Security a couple months ago I was able to run scans. Today I wanted to run a scan, and nothing opens or starts when I click anything under Protection->Antivirus section. Everything else opens (Protection-> Vulnerability, Firewall, Antispam, Online Threat Protection, Advanced…
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Good 'Ol Games (GOG) Client and Game False Positive for BD2020
Good 'Ol Games is a service that lets users play classic older DOS-based games on modern OS'es. It consists of installing a client that downloads and launches games you've purchased, similar to Steam. Bitdefender Home 2020 recently prevented the launch of a game I purchased with this service, flagging it as malware and…
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High CPU Usage While Computer Locked
When I lock my Windows 10 computer, as soon as the screen turns off, the fan gets very loud due to high CPU usage. However, as soon as I unlock the computer, the CPU drops and the fan soon shuts off. When I check Task Manager immediately upon unlocking, usually the System process has the most usage (sub-10%), but I do not…
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Basic question about windows startup
I have been using Bitdefender Total Security on Windows 10 for quite some time now, and one thing I have been curious about for as long as I have been using it is whether or not there is a delay to when protection kicks in at Windows startup. I have noticed that there is a fairly significant delay between when Windows…
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Slow Fast.com/Netflix on Bitdefender Total Security 2020
Hey Bitdefender Team, I have Bitdefender Total Security 2020 installed on my Windows 10 Machine. Edition: Windows 10 Home Version: 2004 OS build: 19041.572 Experience: Windows Feature Experience Pack 120.2212.31.0 I have all the latest Windows update installed and have moved to a 100Mbps Internet connection this month.…
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Windows 10 starts with blank screen
Hi! I was starting my laptop after skipping 1 day threats definition update (there used to like 3 to 5 update per day) and it went blank after Windows started. I logged in successfully but no Windows Interface or Background shown. I tried to restart explorer.exe but it cannot restart properly, need to run the file manually…
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Bitdefender Total Security 2021 Version 25 Update?
Hi, how long does it take to get Version 25 through the integrated Updater in Bitdefender? Greetings
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What are the risks involved in excluding a file/folder?
What are the risks involved in excluding a file/folder?
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bdservicehost high cpu / memory usage, take 60% of my CPU usage , Very high power usage
Hi, It has been about 2 weeks now my laptops spinning the fan mush faster than usual as result of CPU usage by bdservicehost. Already sent all LOG file to the HELD-DESK but no correct suggestion been given. It is the worst AV I ever used! I'll stuck with this product for 3 years now because that is my subscription period.…
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Bitdefender Total Security 2020 causing constant read-access to my external HDD and USB ports
Hello, Ever since the last update to BDTS 2020 anything connected to my USB ports suffers from constant read-access. I know that it is being caused by BD because after many days of research and testing I found that after uninstalling BD this behavior stopped. Upon installing BD again right at the final point of its install…
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Total security firewall is not working on Macbook
Hello Bitdefender team, I activated Bitdefender Total security license on Macbook, but what I can see that the program surface of the Bitdefender on Macbook is only a simple Bitdefender Antivirus. Many of the Total security firewall features missing what I have and they are working on my Windows OS . This means on the…
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Abnormal CPU usage by Bitdefender virus shield
Guys, I just upgraded to the most recent version of BD and discovered that it causes an extremely high CPU utilization that is balancing around 40% all the time (see in image attached): Is there a quick fix to that? The PC restart does nothing. The OS is Windows 10 (v2004). I'm running MS outlook and the Edge browser only…
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Cannot update to version 25....
Hello, I have two laptops running windows 10. On my oldest laptop, I have bitdefender total security version 24.0.26.137. On my new laptop, a new install of Bitdefender gave me version 25.0.2.14. Version 25 fixes an issue I was facing but I cannot update the 24 version to the 25 version. Can somebody help me with that? I…
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why microphone and camera blocking features not available in Android mobile security
why microphone and camera blocking features not available in Android Total mobile security. These are 2 most important features required to protect mobiles from spyware/hacking access. Any patches available to install or will it be given inupdates???
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Additional Parental Control Information
Good day! I currently use Bitdefender Family 2020 to protect our families devices. As a family with young children, the parental control features that are currently available are an important feature for us. Due to COVID-19, our children are spending more time on their devices out of boredom and also for home schooling. I…
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Multiple Bitdefender Total Security subscriptions unwantedly merged into one
So I've had Total Security subscriptions running on a Mac and an old laptop without a hitch, but after I bought a new subscription for a new laptop, this happened. I followed the instructions sent along with the Amazon e-mail, but after I entered the activation key, and tried to protect the new device, it said that the…
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Apparently quarantined file cannot be restored
Dear Community, After doing a full system scan of my computer, but cancelling half way through since it was slowing to a crawl after a few hours, one of my Outlook pst-mailboxes appeared to be missing. The slowing down was as far as I could tell not related to the mising mailbox, since it was scanning some texture files of…
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Error trying to save any file on my computer "No more file
I just bought and installed Bitdefender on 08/3/2020. After installing 2020 version i get "No More Files" Error message when im trying to save word,odt and pdf files. I uninstalled bitdefender and i could save files again. After reinstalling it i get the error again so i am certain it is Bitdefender causing the problem.…
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Bitdefender blocks my works VPN
My work just switched their VPN to the Windows 10 Built-In VPN and I cannot connect. I think Bitdefender is blocking it. How can I see if Bitdefender is blocking my connection to my work's VPN?
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Safe files function gone in version 25
I just installed my bitdefender on my new laptop and I noticed that the "safe files" function is gone. Why? is it maybe moved to another location? I personally liked that feature. Bitdefender total protection version 25.0.2.14
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File Shredder Context menu
ever since i updated to Windows 10, the option for file shredder has disappeared from the recycle bin context menu. is there a way to add it back?
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Can I switch devices with same activation code
Hi, I have used bit defender activation code in one device and I plan to purchase a new system. Is it possible to remove the old device and add my new device using the same activation code?
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Home WiFi with Bitdefender Box 2
I have a Box 2 I have been using as a router and home protection since February. I also have Total Security. I plugged another (Netgear) router in as an access point in another room a month ago and all has been working fine. I noticed the other day that the Bitdefender network has been weak and isn't showing up as an…
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Netgear Armor vs Total Security 2020
As a loyal BD user, I am very disappointed with the way BD has rebranded --and nearly duplicated-- its Total Security solution as Netgear Armor on my new router. In order to get complete protection on my network, I must purchase a Netgear Armor subscription which *pretty much* negates the need for total Security 2020 which…
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Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
