Andrei_S Enterprise · Business Support Manager · BD Staff

Hello @Takwat , No, you will not lose license days if they are not yet added in the console. Once they are added in the console they will become active and the counter will start. Also if you want to merge all license keys into one, you can reach out to our Enterprise Support team for assistance. Kind Regards, Andrei

Hello @Kishan Kawan, You can create an uninstall task to run when the endpoint is active by following this steps from here: You can create offline cleanup rules to remove offline endpoint from the console but this will not uninstall the agent it just removes endpoint that have not been online for a specific period of time.…

Hello @DorisJean , GravityZone does not offer a native IMAP traffic scanning solution due to the fact that IMAP is usually the communication protocol between the email server and the email clients and if you have a security solution already deployed on the mail server this would filter and scan your email traffic before…

The best way would be to change the license key from on-prem to cloud by reaching out to our Enterprise Support Team but the same on-prem product can be used also on cloud, there is no limitation to that. Please keep in mind that you can only use it for one environment (cloud or on-prem). Kind Regards, Andrei

Hello @Stefan94a , You can only have one core product per console, so the solution for your case is either use 2 consoles, one for each product, either to purchase one license that would include the features from GravityZone Business Security and GravityZone Security for Servers. Kind Regards, Andrei

Hello @JD BayWifi Tech , Yes, this product includes the Web Protection feature which has Email Traffic scan. More details about this feature can be found on Kind Regards, Andrei

Hello @JD BayWifi Tech , Yes, GravityZone Business Security has feature such as Network attack defence and Web and Content Control filtering that helps protect users using the same PC. Now, strictly related to email security, you might also want to have a look at a security solution for protection your email server such as…

Hello @jrodch_101 , Please try to clear browser cache and cookies and try again but also you can use the alternative contact methods such as chat and phone: If you are still experiencing issues, share with me in private your email address or phone number to be contacted and I will reach out to my colleagues and ask the to…

Hello @Autumn Tanzania , I would need more details from your side regarding this issue. Which product are you trying to purchase? What error message do you get? Also, please make sure that your bank does not block this type of transaction with the payment processor. Kind Regards, Andrei Enterprise Support

Hello @jrodch_101 , To test the O365 XDR sensor and see if it is properly configured you can generate these alerts : Audit logs have been disabled. User reuploaded word document, now with macros. User uploaded executable/macro double-extension files (e.g. "doc.exe", "txt.dll", "xls.ps1" etc. or "docm", "xlsm", "pptm" etc.…

Hello @ohpaulva, Please open a case with my colleagues from Enterprise Support so we can investigate why the fix is not applied. They will request an impersonation approval and advanced logging to determine the root cause and provide you with a solution. You can reach out to us using the following form . Kind Regards,…

Hello @Marco - IT- Unifap, To investigate this scenario we would need from your side to: Identify the module that is causing the issue: Identify GravityZone module Collect a Support Tool Log Generate Support Tool Log Open a case with our Enterprise Support team: Contact Us Kind Regards, Andrei

Glad to see you were able to resolve this. Regarding the bug that you discovered I am not aware of it so kindly open a case with support, share the steps to reproduce it and we can investigate it further. Thank you, Andrei

Yes, as it will be used by the Network sensor to communicate with GravityZone console.

Hello @Stefan94a, From the attached screenshot the eth1 marked with "current" would be the one with Promiscuous Mode. Please ensure you follow all the steps from which has also a section dedicated for installing the Network Sensor on Hyper-V. If you have followed the steps and you still have an issue please open a support…

Hello @lconmechanical, I was able to identify your case internally. We had to remove the company first in order for the new license to be added. I reached out to my colleagues and now you should be able to add your license following the steps provided. If you still have any issue you can reach out to me as well or on the…

Hello @bitdef01, Have you recently updated HyperV or have you recently modify something at the HyperV settings level? If you have made some changes or if you see some configuration updates that differ from previous state, try to revert back to the previous configuration and try again. If no changes occurred at the HyperV…

Hello @Clee , From your description the best choice would be GravityZone Business Security Enterprise as it supports the XDR feature which has support for Office 365 sensors that enhances detection for multiple MS components including SharePoint. You can find more details about this sensor here: The full list of features…

Buenos días, Para obtener todas las aplicaciones disponibles en la red, se puede utilizar la función de control de aplicaciones, disponible únicamente con el servicio GravityZone OnPremise. Para obtener más informaciones sobre esta característica puede consultar el siguiente articulo: También puede ponerse en contacto con…

Hello @CyberAnt, The default period of retention for incidents and alerts is 90 days. This period can be extended by enabling either the GravityZone EDR 180 days Data Retention Add-on, or GravityZone EDR 365 days Data Retention Add-on. This option is not compatible with MSP subscription plans. For more information…

Hello @DeyJKP658 , Which language would you need the GravityZone console to be in? The console and the security agent is available in multiple languages such as: English Spanish German French Romanian Polish Portuguese Italian Russian Czech Chinese Vietnamese Turkish Korean Japanese If none of the above languages is what…

Hello @Sbal-admin , Usually after 48 hours a task fails due to connectivity issues (timeout). Please ensure that during this time the endpoint was online and you had a valid communication with the console. If the endpoint is online and communicates with the console, re-run the fix and collect a support tool log from that…

Hello @Karim Elhariri , When you first set up the MFA you were asked to save a secret key that can be used for this type of situations (to transfer from one device to another) so if you have the secret key you can use a mobile app such as Google Authenticator to set it on you mobile device. If you forgot your secret key…

Hello @bladup , GravityZone Email Security add-on is intended to be positioned in front of the email sever so traffic is scanned before reaching it while the IMAP protocol is mainly used to retrieve emails from a server by the email client and these are already considered "clean" if you have a email security solution on…

Hello @Zaw Myo Win , Yes, 3 servers(incl. Linux) are included if you purchase Small Business Security plan for 10 seats as Servers account for up to 30% of the total seats. Just to be 100% clear, Linux OSes are seen as servers. You can automatically check the number of servers included depending on the number of seats that…

Hello @Popescu.Razvan , To troubleshoot this issue you would need to check the following log file: /opt/bitdefender/var/log/gzou-target.log Also, depending on the error encountered there you can check the arrakis logs and determine the failing files: arrakis.log, kits.log, update.log, etc. This type of errors are more…

Hello @sara17 From experience this issue might be due to incomplete removal of BEST during the uninstallation process. Please make sure that you followed all steps from this article to ensure it was correctly removed: If you have already done this and the error still persist, please reach out to our Enterprise Support team…

Hi, Thank you for share the case with me, I will work with the case owner to assist you. Kind Regards, Andrei

Hello @madhav_pandya, We need to check in the backend what is the reason you only get aph and av event types as the response does not tell us this information. Please open a case with our support and add the API request used and the response and an enterprise support engineer will be able to look into it. Kind Regards,…

Hello @XDev, We need to check how the rule was defined to fine tune it to block also when using the extension. Please open a case with our support and provide more details about how you defined the rule or you can provide impersonation approval and we can check it directly. Kind Regards, Andrei