Firdovsi

Is the email contains some login credentials like your username and password? If yes try to access this website https://my.bitdefender.com/login You can also double check this post for more information. https://www.bitdefender.com/support/i-received-my-bitdefender-2016-purchase-email-i-cant-find-my-license-key-1476.html…

Well Honestly it is not safe to use a third party software to fully uninstall the Bitdefender the thing is that some of the Bitdefender files will be retained on the system itself but by the way you mention that you are using the windows 10 creator update? Did you also try to uninstall the Bitdefender using the uninstaller…

Hi! This topic will might help /index.php?/topic/36233-wrong-location/" rel="">https://forum.bitdefender.com/index.php?/topic/36233-wrong-location/ Based from my understanding the resolution is they tried to install the ant-theft separately on the computer and somehow it works fine.

I see, so basically the two software are running in each other so it is not good, how about try to remove the old version, even though the old version is disabled or much better if you uninstall the two extension at the same then add the latest extension. 

The thing is that when you purchase a renewal license key, the new subscription days are added to your current subscription. If you purchase a new Bitdefender license key, your subscription will start only when you enter your license key and activate your Bitdefender product, which means the subscription from your previous…

Please double check this link it might help you. https://www.bitdefender.com/support/how-ransomware-protection-works-in-bitdefender-2017-1733.html Also please refer to the screenshot below about the list of trusted files. let me know if there is some other issues By the way there is a possibility that .asc is not…

got the same issue here. I hope they must add it on the feature request soon. 

It might be an open issue please double link the googleplay site it is really helpful: https://play.google.com/store/apps/details?id=com.bitdefender.centralmgmt&hl=en Is the devices that has some issues is showing up on your phone, please look for the attachment below. For mobile support please contact them using this…

This link will be really helpful regarding about this concern. https://www.bitdefender.com/support/what-are-the-bitdefender-profiles-and-how-do-they-work-1297.html then after that try remove the check-mark on the "let auto-pilot manage my profile" after that please provide me the screenshots about the configuration…

Hi Arrie, Please perform clean installation first. Uninstall the product using the uninstall tool. http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe After this, go to central to download and reinstall product to get the latest version. Cheers! 

Hi, Please perform clean installation first. Uninstall the product using the uninstall tool. http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe After this, go to central to download and reinstall product to get the latest version. Cheers! 

Hi, The update processes that I know are auto update and manual update. I am not aware of update process using the command line. As for reference, refer to this link: https://www.bitdefender.com/site/view/Desktop-Products-Updates.html Cheers! 

Hi SunilDcosta, Do you have any installed av on your machine aside from BD? If you have, I would suggest removing it. If the problem still persists, try uninstalling it using the uninstall tool : http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe and go to central to reinstall the…

Hi, I actually did not have any problem in the installation of the product. For your reference, please check these links for the proper installation: https://www.bitdefender.com/support/installing-your-new-bitdefender-2017-1710.html https://www.bitdefender.com/support/-1907.html Cheers!

Hi Toltec, Since when did this issue happened? I currently do not have any issues on the updates on this product. Actually there are some factors that affects on the update speed. One is the quality of the internet the machine gets. Basically, this is the main means of connection for the updates. The other is the condition…

Hi, Have you taken any actions prior to this which may have caused this issue? Since when did this issue started? Best option also is to contact support here: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory Cheers!

Hi, The best solution for this is to contact the support to avoid errors on your side. Please contact the support using this link: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory Cheers! 

Hi hgabi84, I actually had installed this on my other computer and I do not have this kind of issue. To further assist you, you can contact the support team here: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory Cheers!

Hi, Has this issue been resolved? You can try adding that to the exception list. Cheers! 

Hi, Can you provide screen shots to better assist you on your concern? Please provide also the specific product you are using. Cheers! 

Try this link mate it might help https://www.bitdefender.com/support/bitdefender-family-pack-1259.html

May I ask for the screenshot that you are getting? There is a possibility that your windows defender is still working on the background even though that you have a bitdefender on your computer. you can double check the notifications here. but also try to double check if your windows is up to date.

I am not %100 sure that it will work but this is my idea the thing is that bitdefender run's a real time scan at anytime but when I look on this link, there's a way to excluded a specific application on the process. link is https://www.bitdefender.com/support/i-can-no-longer-use-an-application-868.html it might help. 

Please click this link it will help. https://www.bitdefender.com/support/how-do-i-scan-a-file-or-a-folder-863.html or my own method is by going to the directory itself using windows explorer. look for the folder, right-click, click the bitdefender icon and look for scan with bitdefender.

Check if the email is on the spam or on the other folders of your emails. I got the activation email with no other issues. But if you still not get the email please contact them directly at https://www.bitdefender.com/support/ 

I also got the same issue here ...honestly I think even if we uninstall and reinstall the program we will still got the same issue. the thing is that on my experience just today I tried to open Tomb Raider 2013 via fullscreen and I put the widget to the right-side but somehow after I tried close the program, the widget…

Hi , I also got the same issue here on my end. 

Are you having some troubles while accessing some websites through a different browser? To double check is this the error message that you got? Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have. Error code:…

For people who are not aware for the H.I.P.S functionality this is a functionality that In essence it is a program that alerts the user to a malware program such as a virus that may be trying to run on the user's computer, or that an unauthorized user such as a hacker may have gained access to the user's computer. Hoping…

I hope that this feature on the explorer must be added the thing is that we will really need to manually access the file shredder wizard so we can have the options to shred the files or not. Hoping for the best.. cheers!!