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Antivirus free fails installation
I've tried multiple times to install the Bitdefender antivirus free edition on a Win10 desktop that used to run Bitdefender Antivirus Plus. I did a normal uninstall of the original bitdefender product. In the course of troubleshooting, I also ran the 6 different bitdefender uninstall tools. Also rebooted into safe mode and…
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Bitdefender blocks my works VPN
My work just switched their VPN to the Windows 10 Built-In VPN and I cannot connect. I think Bitdefender is blocking it. How can I see if Bitdefender is blocking my connection to my work's VPN?
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Safe files function gone in version 25
I just installed my bitdefender on my new laptop and I noticed that the "safe files" function is gone. Why? is it maybe moved to another location? I personally liked that feature. Bitdefender total protection version 25.0.2.14
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The program is not responding. Deletion ended with errors
Hi! Bitdefender Antivirus Free just stopped working. I wanted to uninstall it, but I cant remove it from my PC. It just opened a process, but nothing appeared on my screen, so I downloaded your uninstall tool and it said that uninstall ended up with errors and I need to contact support. After the uninstall I do not see…
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Premium VPN Upgrade not showing after Payment
Hi, I have renewed my subscription and whilst it is shown in Bitdefender Central the desktop connection is still showing it is on the daily limit....is there an easy way to rectify this. The email address and account details are the same!
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Change Trial Product
By mistake, I installed the 90 days trial for Bitdefender Antivirus Plus but I wanted the trial for Bitdefender Total Security. I uninstalled Bitdefender Antivirus Plus and tried to install Bitdefender Total Security but ended up with Bitdefender Antivirus Plus again. How do I manage to get the Bitdefender Total Security…
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Changes to the file picker + Firewall rules administration + small UI changes
Hello everybody! I have been a Bitdefender client for 2 years now and I pretty much completly love it, the only thing that really bothered is me how hard is to choose stuff like multiple excluded rules or to delete/change multiple firewall rules since the file browser doesn't let you to do common stuff like pressing ctrl…
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[Sent To Devel] Bug In Microsoft Windows 10 Vulnerability Scan
After a recent Microsoft Windows Update on Windows 10 Pro 64-bit (during which Microsoft reactivated Windows Defender), Bitdefender Vulnerability Scan now displays the error: "Your Windows account 'Nicole' has no password set. We recommend creating a strong password for your account. You should use at least one number or…
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Ransomeware Protection Needs To Tell The Location Of The File Creating The Problem
Hi, The other day I got an alert that Runtimebroker is trying to access my pictures folder. I have a windows 10 x64 pro edition. Now I know that runtimebroker.exe is a genuine windows file. What i didn't know, is to allow or disallow the access. Why? 1) because, being a windows file, BD should have whitelisted it. 2) I…
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Bitdefender changes GWX Control Panel settings and then disables it.
I am writing this to express my disgust at Bitdefender's decision to support Microsoft's blatant abuse of user's rights of decision, plus I discovered some more issues with it that I find unacceptable. I purchased Bitdefender about 2 days ago after a year on a free security suite that eventually failed on me (and the fact…
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Betrayal On Behalf Of Bitdefender
Greetings. I have GWX Control Panel on constant watch in preventing to the download and installation of KB3035583 and its cronies, which have been regarded by many as tantamount to PUP/trojan horse/malware. This afternoon I was alerted by popup notification that Bitdefender intervened without MY permission, bypassed MY…
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BitDefender (free version) for Windows 10 stuck scanning
Hi, I just upgraded my Windows 7 Pro to Windows 10 Pro (64-bit). I downloaded and installed Bitdefender (free version) for Windows 10. Bitdefender is stuck in scan at 2%. It keeps looping between two files: E:\thunderbird\profiles\4f65vjsf.default\imapmail\imap.g... (I can't see anymore) and,…
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Cannot Access Homegroup With Bitdefender 2016
Hi, I have BD 2016 TS installed on all my home Laptops. I have also created a homegroup and joined the other machines. But with BD Firewall, i am unable to access the other laptops. Settings common across machines 1) Firewall Wifi - Stealth off, Generic on. and set to Home/Office. 2) Ransomware, Intrusion detection,…
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Bitdefender main interface not respond
Hello community. I come here to address a error that has occurred after installing bitdefender (2016, 2017). After downloading the installer for the central and install on my machine I can not open the main program interface. After installation it recognizes my license automatically. But after that of this error below.…
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Bitdefender 2017 crashes windows 10 processes
I ran Bitdefender 2016 successfully for an entire year, today I decided to upgrade to the 2017 version. After following the upgrade instructions on this forum, I installed the newest version. Upon completion, I got a windows popup saying "SmartScreen has stopped working" and "NVIDIA Settings has stopped working". I…
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Windows 10 anniversary update freezes
I have failed to install the Windows 10 1607 update several times. I've run the troubleshooter, I've installed from my PC and from the MS site. The install fails at 32% completion. It freezes & the entire PC freezes as well. Using a Lenovo all in one pc. Could this be caused by Bitdefender? SHould I turn it off temporarily?
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Windows 10 Anniv Update, Bts2016 Can't Activate Real-Time Protection
Hi, I just updated my Windows 10 with anniversary update which make BTS2016 can't activate real-time protection. It activate for just a brief moment and return to down state. I've run the support tool, where should I send it? Thanks.
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Unusual Crashes Today
So for whatever reason, Bitdefender crashed 3 times in the past hour. Once, I was able to get it working by going into Services and manually restarting the service. Rebooting starts Bitdefender, naturally, but it crashes soon afterwards. Here's what I was able to find in the error report. Log Name: Application Source:…
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Is The New Version Bitdefender Free Edition 1.0.21.1109 Compatible With Windows 10
a new version of Bitdefender free antivirus is out http://www.filehorse.com/download-bitdefender-64/ http://www.filehorse.com/download-bitdefender-32/ Is it compatible with windows 10?
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Windows 10 Wallet Plugin For Microsoft Edge
After upgrading to Windows 10, I noticed that the new Microsoft Edge explorer does not have a Wallet Plugin and is not listed in the Plugin screen to enable it. I cannot find any posts or FAQ's on this topic. It appears that Total Security 2016 is working, but I have no idea how to verify if an update occurred. I am really…
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Bitdefender Total Security 2016 Very Slow To Awake On Startup
For some time now since upgrading to Windows 10 Pro 64bit Bitdefender Total Security 2016 has become very slow to awake. Often all of my other startup programs have begun and I'm using the computer for whatever I started it for when the pop-up appears saying Bitdefender is awake. This may be a full minute or more since…
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Browser Crash Whenever Uploading Any File
I searched for this topic and was unable to find a working solution. I just installed BD Antivirus 2016 on a new Windows 10 PC (fully updated 64 bit version). After installing BD, whenever I attempt to upload any file on any web browser (chrome, firefox, edge), the browser crashes. I uninstalled BD, and following restart…
