-
Always Failed Update Bitdefender Antivirus Free, what should i do ?
hello, i am try bitdefender before buy. But why in free update always failed ? i use win 10 and 100mbps internet connection. I think is enough for my speed internet connection for update. what problem ? Thanks before Regards Mutiara
-
Free version - Can't uninstall completely
I have Windows 10 running Bitdefender AV Free version. Recently it wouldn't start protection. In the past I've had to uninstall and reinstall to fix this issue, however this time I can't get the app completely uninstalled. After uninstalling from System Settings\Apps, I had to run the Bitdefender Antivirus Free Uninstall…
-
Cannot update to version 25....
Hello, I have two laptops running windows 10. On my oldest laptop, I have bitdefender total security version 24.0.26.137. On my new laptop, a new install of Bitdefender gave me version 25.0.2.14. Version 25 fixes an issue I was facing but I cannot update the 24 version to the 25 version. Can somebody help me with that? I…
-
Latest version offline installer needed for free version!
My internet seed is very slow. Could you send me a offline installer link of free version? I have got some third party link. But I need official link for security reason.
-
Bitdefender Free update failed -1011
From 21-07-2020 this error appears to me. I scanned the system with Malwarebytes and it did not detect anything, after which I reinstalled Bitdefeneder Free, but the error still persists. I contacted the technical support asking them if they have any problems with any server and they confirmed to me that the problem is not…
-
Should I turn off Windows Defender Firewall in services after Bitdefender installation?
Windows Defender firewall is still running in services after installation of Bitdefender. The documentation says that Windows firewall will be disabled during the installation. Does that mean Windows Defender firewall? If yes, then should I stop this service from running? The installation did switch off the other Window…
-
My smartphone does'nt appear on the BTS interface while it appears on my Bitdefender Central account
Hello, I just successfully installed the new Bitdefender Total Security on my 64-bit Windows 10 pro PC. Then I installed BTS on my Samsung Galaxy S10e smartphone from my Bitdefender Central account. The installation went smoothly as my PC and smartphone appear to be enabled and protected in my Bitdefender Central account.…
-
Antivirus free fails installation
I've tried multiple times to install the Bitdefender antivirus free edition on a Win10 desktop that used to run Bitdefender Antivirus Plus. I did a normal uninstall of the original bitdefender product. In the course of troubleshooting, I also ran the 6 different bitdefender uninstall tools. Also rebooted into safe mode and…
-
Bitdefender blocks my works VPN
My work just switched their VPN to the Windows 10 Built-In VPN and I cannot connect. I think Bitdefender is blocking it. How can I see if Bitdefender is blocking my connection to my work's VPN?
-
Safe files function gone in version 25
I just installed my bitdefender on my new laptop and I noticed that the "safe files" function is gone. Why? is it maybe moved to another location? I personally liked that feature. Bitdefender total protection version 25.0.2.14
-
The program is not responding. Deletion ended with errors
Hi! Bitdefender Antivirus Free just stopped working. I wanted to uninstall it, but I cant remove it from my PC. It just opened a process, but nothing appeared on my screen, so I downloaded your uninstall tool and it said that uninstall ended up with errors and I need to contact support. After the uninstall I do not see…
-
Premium VPN Upgrade not showing after Payment
Hi, I have renewed my subscription and whilst it is shown in Bitdefender Central the desktop connection is still showing it is on the daily limit....is there an easy way to rectify this. The email address and account details are the same!
-
Change Trial Product
By mistake, I installed the 90 days trial for Bitdefender Antivirus Plus but I wanted the trial for Bitdefender Total Security. I uninstalled Bitdefender Antivirus Plus and tried to install Bitdefender Total Security but ended up with Bitdefender Antivirus Plus again. How do I manage to get the Bitdefender Total Security…
-
Changes to the file picker + Firewall rules administration + small UI changes
Hello everybody! I have been a Bitdefender client for 2 years now and I pretty much completly love it, the only thing that really bothered is me how hard is to choose stuff like multiple excluded rules or to delete/change multiple firewall rules since the file browser doesn't let you to do common stuff like pressing ctrl…
-
[Sent To Devel] Bug In Microsoft Windows 10 Vulnerability Scan
After a recent Microsoft Windows Update on Windows 10 Pro 64-bit (during which Microsoft reactivated Windows Defender), Bitdefender Vulnerability Scan now displays the error: "Your Windows account 'Nicole' has no password set. We recommend creating a strong password for your account. You should use at least one number or…
-
Ransomeware Protection Needs To Tell The Location Of The File Creating The Problem
Hi, The other day I got an alert that Runtimebroker is trying to access my pictures folder. I have a windows 10 x64 pro edition. Now I know that runtimebroker.exe is a genuine windows file. What i didn't know, is to allow or disallow the access. Why? 1) because, being a windows file, BD should have whitelisted it. 2) I…
-
Bitdefender changes GWX Control Panel settings and then disables it.
I am writing this to express my disgust at Bitdefender's decision to support Microsoft's blatant abuse of user's rights of decision, plus I discovered some more issues with it that I find unacceptable. I purchased Bitdefender about 2 days ago after a year on a free security suite that eventually failed on me (and the fact…
-
Betrayal On Behalf Of Bitdefender
Greetings. I have GWX Control Panel on constant watch in preventing to the download and installation of KB3035583 and its cronies, which have been regarded by many as tantamount to PUP/trojan horse/malware. This afternoon I was alerted by popup notification that Bitdefender intervened without MY permission, bypassed MY…
-
BitDefender (free version) for Windows 10 stuck scanning
Hi, I just upgraded my Windows 7 Pro to Windows 10 Pro (64-bit). I downloaded and installed Bitdefender (free version) for Windows 10. Bitdefender is stuck in scan at 2%. It keeps looping between two files: E:\thunderbird\profiles\4f65vjsf.default\imapmail\imap.g... (I can't see anymore) and,…
-
Cannot Access Homegroup With Bitdefender 2016
Hi, I have BD 2016 TS installed on all my home Laptops. I have also created a homegroup and joined the other machines. But with BD Firewall, i am unable to access the other laptops. Settings common across machines 1) Firewall Wifi - Stealth off, Generic on. and set to Home/Office. 2) Ransomware, Intrusion detection,…
-
Bitdefender main interface not respond
Hello community. I come here to address a error that has occurred after installing bitdefender (2016, 2017). After downloading the installer for the central and install on my machine I can not open the main program interface. After installation it recognizes my license automatically. But after that of this error below.…
-
Bitdefender 2017 crashes windows 10 processes
I ran Bitdefender 2016 successfully for an entire year, today I decided to upgrade to the 2017 version. After following the upgrade instructions on this forum, I installed the newest version. Upon completion, I got a windows popup saying "SmartScreen has stopped working" and "NVIDIA Settings has stopped working". I…
-
Windows 10 anniversary update freezes
I have failed to install the Windows 10 1607 update several times. I've run the troubleshooter, I've installed from my PC and from the MS site. The install fails at 32% completion. It freezes & the entire PC freezes as well. Using a Lenovo all in one pc. Could this be caused by Bitdefender? SHould I turn it off temporarily?
