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Problem With Safepay Screen Resolution. Any Help?
I purchased BitDefender to allow me to use the safepay protected browser for banking, but when I go to my banking website, the login and banking setup screens do not fully display on my screen. The webpage appears cropped so that I cannot access all the needed buttons on the bank website to do my banking. As such, I cannot…
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How to add Windows 10 Mobile Hotspot to the firewall exception rule?
Basically, I am trying to use the Windows 10 mobile hotspot and I realized after testing it that it doesn't work when the Bitdefender firewall is turned on. So I was wondering how you could add the mobile hotspot to the exception rule since it is not as easy as just adding a program
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Full Analysis Under Rescue Mode Reboots My PC. Any Help?
Hello, I have done a complete scan yesterday and didn't find any threat. I then tried to run the system analysis in rescue mode: Windows 10 starts with its light blue screen (slightly reduced in size), then seems to start something which quickly reboots the PC. Is there a log to check whether BitDefender was launched (and…
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Some GravityZone Endpoints do not update automatically / fail to update
Hello all, We have an issue with some of our endpoints that don't update automatically. The vast majority of the endpoints update regularly, but some have to be pushed manually and even with that, some keep failing to do product and security content updates. Some of the problematic computers are on Windows 10 and some on…
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How To Import Database (CSV) Into Bitdefender Wallet?
I can create a csv file with my external password database. How to I import that into Wallet? I also use Strongbox on Apple Devices. I can download that database to Windows 10. Is there any way to import that database directly into Wallet. Thanks, Reg
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Is there any way to disable remote monitoring / remote wipe in the client?
I do not need this functionality, IMHO it is downright dangerous to have enabled by default. Even with my bitdefender account secured by 2FA, who's to say some malicious actor within Bitdefender doesn't wake up on the wrong side of bed one day and sends a wipe command to every connected PC? I've looked through various…
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Can't Activate Windows with Bitdefender Installed
Did anyone else find this to be the case? The Windows 10 activation wizard said "can't reach activation servers"... until I uninstalled BitDefender. No big deal, I just reinstalled afterwards, but wasted a few hours trying other fixes.
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OpenTrack: Possible False Positive?
I downloaded a head tracking tool called opentrack its open source but bitdefender flagged it as a trojan. I've looked online and everyone says its a false positive can anyone look into it? \opentrack\modules\ps3eye-subprocess.exe that's where the trojan is.
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My computer name on Wifi now says Product Agent for Windows and not pc name
Most confusing! How can I restore the computer name as seen by my wifi network (Google Mesh) I don't want it to appear as "ProductAgent for Windows" but my pc name! Thanks
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Brute Force Attept Blocked, But Where Originating?
I get numerous notifications each day that state: "Multiple failed login attempts were made by 80.66.88.208 using the protocol. We blocked the connection to stop the attacker from gaining access to your credentials and compromise your privacy." All good, but what is "the protocol"? I am trying to figure out where this is…
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Can't Update Bitdefender Antivirus Free Through Auto Update. Any Suggestions?
I can't update bitdefender through auto update, i've reinstall windows, changed DNS, even do the troubleshoot on the bitdefender website, i've tried ping the server that i've found on enterprise troubleshoot website(https://update-cloud.2d585.cdn.bitdefender.net/,which i got could not find host) and…
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How to manage exception in Bitdefender security
How to add exceptions or remove them from list of internet connection block
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CPU Cores 1-2 On 100% Use Until Task Manager Is Launched. Any Suggestions?
Hi, I would like to ask for your help/assistance. According to MSI afterburner and System Explorer, Cpu cores 1-2 are 100% used until task manager is launched. I can also hear the fans spinning faster. *** EDITED: Both RAR files removed by @Gjoksi. It is a bad idea to post files with your PC's information on a public…
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What do I do?
Basically, every time I update it has a -1002 error even though my internet is perfectly fine. I have tried everything I can but it won't work. I am waiting for a response from Bitdefender support but Windows keeps saying bitdefender needs an update. My build version is 26.0.30.102 which isn't the newest (26.0.32.109) and…
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How Do I Get Rid Of "puredating" Malware?
How do I get rid of this annoying popup/malware/app? Feature: Online Threat Prevention We blocked this dangerous page for your protection: EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files,…
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Bitdefender Blocked Suspicious Connection In Mozilla Firefox. What Does It Mean?
Hi everyone, I'm Dan. Ive been getting these every 15 minutes ever since i came online today. I obviously ran a full system scan whit bit defender but it found nothing. Now I'm worried what this could be, hope somebody can help me.
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Bitdefender conflict with Exchange WEP
Bitdefender is conflicting with Windows Extended Protection (WEP) used by Microsoft Exchange. Symptoms: Credential prompt error -- a requester continually prompts for my email password and in never satisfied. The email server supplier says that Bitdefender terminates my HTTPS traffic and establishes a new SSL/TLS session.…
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Looking To Apply Best Settings For System Performance
I have Windows 10 running on a system with `Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz` and 32 GB of DDR4 RAM, so not state of the art, but not obsolete&slow either. Still, I could feel system performance decreasing after I installed BitDefender. This got me wondering if I could somehow tune the BD settings, disable some of…
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How Can I Disable Nag Screens For VPN And Password Manager On Windows 10?
I'm a BD subscriber, but I also have existing subs to NordVPN and Bitwarden so my needs for VPN and password management are already covered quite well thank you. Every. Single. Time. That I download a file or get a password screen BD pops up like an eager puppy to remind me that it has those features available. Is there a…
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Thunderbird ATD Exception not preventing false detection as an exploit
Yesterday BitDefender started to block startup of Mozilla Thunderbird "because of an exploit". I downloaded the latest version of Thunderbird (102.3.2 64-bit) from it's official site, and re-installed it but the problem persisted. I added thunderbird.exe as an Exception for Advanced Threat Defense, but it is still blocked…
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Windows Core Isolation and Bitdefender
Is Windows Core Isolation compatible with Bitdefender total security?
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Unable to hide file extensions or view hidden folders in Windows 10
(Firstly apologies if this is in the wrong location, I wasn't sure where to put it as there appears to be no "bugs" forum) I've recently installed Bitdefender Total Security 2021 on my Windows 10 Pro PC, and after unhiding file extensions I find that I can no longer hide them. Nor can I see hidden folders through the File…
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Any way to kill the firewall when it goes on its infinite 'allow' loop?
This keeps happening once in a while, where some file will update like GoogleDrive and the firewall 'do you want to allow this' just goes Nuts. I've been fast-clicking 'Allow' for close to 20 min now, I tried turning off the firewall in the Bitdefender settings (and then back on), changed settings to home office instead of…
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Brightness of PC Changing Regularly
I am writing this post to provide my feedback for the Bitdefender Antivirus. I have an active subscription of Bitdefender Total Security and have been using it for around a month. The brightness of my laptop (Lenovo Ideapad 300) had been changing often and it was very inconvenient for my eyes. Initially, I thought that one…
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Uninstall rootkit certificate
Hello, I was installing bitdefender and got a popup telling me that I need to close my firefox or opera to uninstall the root certificate so it can install it again, I dont really know what that means but it seemed really strange, but I panicked and think I pressed ok. Is this legitimate to the installation process or have…
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Why do I have to update Windows manually?
Why doesn't Bitdefender Total Security update Windows 10 when it checks for updates? I thought it was supposed to check for Windows updates. Lately, every time I update Bitdefender I then check for Windows updates in Windows Settings & there's an update waiting to download.
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Why my bank's domain is untrusted in Safepay?
When I enter any bank, the safepay shows a red lock and a message that the domain is not verified by trusted authority. When I enter the same domain on another computer, everything's great and a green lock is presented. It used to work the same on this machine as well, but it doesn't anymore. Any idea what can caused this…
