Andrei M.

Comments

  • Hello /index.php?/profile/217101-pranjal87/&do=hovercard" data-mentionid="217101" href="<___base_url___>/index.php?/profile/217101-pranjal87/" rel="">@Pranjal87, The passwords stored in Bitdefender wallet can either be stored only locally or in sync for all of the devices where your subscription is installed. The passwords…
  • Hello /index.php?/profile/215773-gandu/&do=hovercard" data-mentionid="215773" href="<___base_url___>/index.php?/profile/215773-gandu/" rel="">@gandu, Thank you for the update, I'm glad to hear that everything is working properly now.
  • Hello, Indeed, the 90 day trial was available only for Bitdefender 2019, in the future we might add a 90 days trial for 2020. We will keep you posted.
  • Hello /index.php?/profile/214870-blighty/&do=hovercard" data-mentionid="214870" href="<___base_url___>/index.php?/profile/214870-blighty/" rel="">@Blighty, Please provide me with a couple of screenshots showcasing the behavior and I will gladly assist you in solving this situation. - How to take a…
  • Hello /index.php?/profile/109199-aussiejohn/&do=hovercard" data-mentionid="109199" href="<___base_url___>/index.php?/profile/109199-aussiejohn/" rel="">@aussiejohn, Once Bitdefender is installed on a Windows device, Windows defender will become inactive and Bitdefender will take over its modules, like this we can assure…
  • Hello /index.php?/profile/216340-dsperber/&do=hovercard" data-mentionid="216340" href="<___base_url___>/index.php?/profile/216340-dsperber/" id="ips_uid_2987_5" rel="">@DSperber, First of all, I wish to apologize for any inconvenience that our product or our support might have caused, I've sent you an email about 2 hours…
  • On 6/7/2019 at 3:10 PM, RodrigoCarneiro said: I still have the same problem Please send us an email at bitsy@bitdefender.com with this forum topic in the description and one of our engineers will further assist you. Thank you.
  • Hello /index.php?/profile/216340-dsperber/&do=hovercard" data-mentionid="216340" href="<___base_url___>/index.php?/profile/216340-dsperber/" rel="">@DSperber, Please send us an email at bitsy@bitdefender.com with this forum topic in the description and one of our engineers will further assist you in solving this situation.…
  • Hello /index.php?/profile/134021-foxadriano/&do=hovercard" data-mentionid="134021" href="<___base_url___>/index.php?/profile/134021-foxadriano/" rel="">@FoxAdriano, Please make sure that you have the latest version of Bitdefender installed: - right click on the Bitdefender icon from System Tray - press on Update Now and…
  • Hello /index.php?/profile/216669-roy-c/&do=hovercard" data-mentionid="216669" href="<___base_url___>/index.php?/profile/216669-roy-c/" rel="">@Roy C, Unfortunately no, the only way to recover the pst archive is by performing a system restore. Please note that you will not be able to perform a system restore with…
  • Hello /index.php?/profile/216612-fp67/&do=hovercard" data-mentionid="216612" href="<___base_url___>/index.php?/profile/216612-fp67/" rel="">@fp67, Please send us a full description of the situation via email at bitsy@bitdefender.com and also attach a Bitdefender Support tool log to your email:…
  • Hello /index.php?/profile/216477-fwd/&do=hovercard" data-mentionid="216477" href="<___base_url___>/index.php?/profile/216477-fwd/" rel="">@FWD, We will need to further investigate this behavior. If possible please send us an email with a detailed description of the situation at bitsy@bitdefender.com and our technicians…
  • Hello /index.php?/profile/216337-maelstrom/&do=hovercard" data-mentionid="216337" href="<___base_url___>/index.php?/profile/216337-maelstrom/" rel="">@maelstrom, Thank you for letting us know, we are glad to hear that everything is working properly now.
  • Hello /index.php?/profile/214738-so-many-th-account/&do=hovercard" data-mentionid="214738" href="<___base_url___>/index.php?/profile/214738-so-many-th-account/" rel="">@so-many-th account, With Bitdefender Family pack you will be able to install Bitdefender on 15 Windows, Mac OS, and Android devices. To answer your…
  • Hello, We will need to further investigate this situation. Please send us via email at bitsy@bitdefender.com the URL's in question where Bitdefender wallet doesn't save or autofill the credentials.
  • Hello, There is no need for that, my colleagues will analyze the situation and contact you back via email with further details. Have a nice day!
  • Hello /index.php?/profile/216490-walaneh/&do=hovercard" data-mentionid="216490" href="<___base_url___>/index.php?/profile/216490-walaneh/" rel="">@Walaneh, I've checked and the URL http://dangerousmother.com/ is currently not blocked in any way by our engines. Should the situation persist please send us a screenshot…
  • Hello /index.php?/profile/216481-nimarus/&do=hovercard" data-mentionid="216481" href="<___base_url___>/index.php?/profile/216481-nimarus/" id="ips_uid_9825_5" rel="">@Nimarus, Cheats, cracks and mods for games will always be detected by Bitdefender because it alters the software and this is considered a malicious activity.…
  • Hello /index.php?/profile/216474-bobmann/&do=hovercard" data-mentionid="216474" href="<___base_url___>/index.php?/profile/216474-bobmann/" rel="">@bobmann, Please check if in Bitdefender wallet you saved only your wife's credentials for Hotmail: -Open Bitdefender -Go to Privacy -Select My wallets -Open the wallet and check…
  • Hello /index.php?/profile/187470-bluetimester/&do=hovercard" data-mentionid="187470" href="<___base_url___>/index.php?/profile/187470-bluetimester/" rel="">@bluetimester, Please send us a Bitdefender Support tool log and screenshots displaying the received message at bitsy@bitdefender.com so that we can further analyze…
  • Hello, Please send us a Bitdefender support tool log and the screenshots above via email at bitsy@bitdefender.com so that we can further analyze this situation. How to generate a Support Tool log: https://www.bitdefender.com/consumer/support/answer/1730 Looking forward to hearing from you. Have a nice day!
  • Hello /index.php?/profile/135434-cwbillow/&do=hovercard" data-mentionid="135434" href="<___base_url___>/index.php?/profile/135434-cwbillow/" id="ips_uid_7969_5" rel="">@CWBillow, We will need to analyze this situation, please send us a Bitdefender Support tool log via email at bitsy@bitdefender.com -How to generate a…
  • Hello /index.php?/profile/216012-snoysnapper/&do=hovercard" data-mentionid="216012" href="<___base_url___>/index.php?/profile/216012-snoysnapper/" rel="">@SnoySnapper, We were unable to reproduce the behavior you mentioned, please make sure that you have the latest build installed and check if everything works properly.…
  • Hello /index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions, This situation is mainly caused when the Advanced Threat Control feature will delete or block the file while the On-Access scan is still in progress. Please make…
  • Hello /index.php?/profile/216025-yzdeveloper/&do=hovercard" data-mentionid="216025" href="<___base_url___>/index.php?/profile/216025-yzdeveloper/" rel="">@yzdeveloper, In order to try and solve the reported situation please proceed as follows: - press Windows start button and type certmgr.msc, then press Enter - select…
  • Hello, In order to try and solve the reported situation please proceed as follows: - press Windows start button and type certmgr.msc, then press Enter - select Trusted Root Certificates > Certificates and remove any Bitdefender certificate listed - afterward, right click on Certificates and choose All Tasks > Import -…
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