Andrei M. ✭

Hello /index.php?/profile/217101-pranjal87/&do=hovercard" data-mentionid="217101" href="<___base_url___>/index.php?/profile/217101-pranjal87/" rel="">@Pranjal87, The passwords stored in Bitdefender wallet can either be stored only locally or in sync for all of the devices where your subscription is installed. The passwords…

Hello /index.php?/profile/215773-gandu/&do=hovercard" data-mentionid="215773" href="<___base_url___>/index.php?/profile/215773-gandu/" rel="">@gandu, Thank you for the update, I'm glad to hear that everything is working properly now.

Hello, Indeed, the 90 day trial was available only for Bitdefender 2019, in the future we might add a 90 days trial for 2020. We will keep you posted.

Hello /index.php?/profile/214870-blighty/&do=hovercard" data-mentionid="214870" href="<___base_url___>/index.php?/profile/214870-blighty/" rel="">@Blighty, Please provide me with a couple of screenshots showcasing the behavior and I will gladly assist you in solving this situation. - How to take a…

Hello /index.php?/profile/109199-aussiejohn/&do=hovercard" data-mentionid="109199" href="<___base_url___>/index.php?/profile/109199-aussiejohn/" rel="">@aussiejohn, Once Bitdefender is installed on a Windows device, Windows defender will become inactive and Bitdefender will take over its modules, like this we can assure…

Hello /index.php?/profile/216340-dsperber/&do=hovercard" data-mentionid="216340" href="<___base_url___>/index.php?/profile/216340-dsperber/" id="ips_uid_2987_5" rel="">@DSperber, First of all, I wish to apologize for any inconvenience that our product or our support might have caused, I've sent you an email about 2 hours…

On 6/7/2019 at 3:10 PM, RodrigoCarneiro said: I still have the same problem Please send us an email at bitsy@bitdefender.com with this forum topic in the description and one of our engineers will further assist you. Thank you.

Hello /index.php?/profile/216340-dsperber/&do=hovercard" data-mentionid="216340" href="<___base_url___>/index.php?/profile/216340-dsperber/" rel="">@DSperber, Please send us an email at bitsy@bitdefender.com with this forum topic in the description and one of our engineers will further assist you in solving this situation.…

Hello /index.php?/profile/134021-foxadriano/&do=hovercard" data-mentionid="134021" href="<___base_url___>/index.php?/profile/134021-foxadriano/" rel="">@FoxAdriano, Please make sure that you have the latest version of Bitdefender installed: - right click on the Bitdefender icon from System Tray - press on Update Now and…

Hello /index.php?/profile/216669-roy-c/&do=hovercard" data-mentionid="216669" href="<___base_url___>/index.php?/profile/216669-roy-c/" rel="">@Roy C, Unfortunately no, the only way to recover the pst archive is by performing a system restore. Please note that you will not be able to perform a system restore with…

Hello /index.php?/profile/216612-fp67/&do=hovercard" data-mentionid="216612" href="<___base_url___>/index.php?/profile/216612-fp67/" rel="">@fp67, Please send us a full description of the situation via email at bitsy@bitdefender.com and also attach a Bitdefender Support tool log to your email:…

Hello /index.php?/profile/216477-fwd/&do=hovercard" data-mentionid="216477" href="<___base_url___>/index.php?/profile/216477-fwd/" rel="">@FWD, We will need to further investigate this behavior. If possible please send us an email with a detailed description of the situation at bitsy@bitdefender.com and our technicians…

Hello /index.php?/profile/216337-maelstrom/&do=hovercard" data-mentionid="216337" href="<___base_url___>/index.php?/profile/216337-maelstrom/" rel="">@maelstrom, Thank you for letting us know, we are glad to hear that everything is working properly now.

Hello /index.php?/profile/214738-so-many-th-account/&do=hovercard" data-mentionid="214738" href="<___base_url___>/index.php?/profile/214738-so-many-th-account/" rel="">@so-many-th account, With Bitdefender Family pack you will be able to install Bitdefender on 15 Windows, Mac OS, and Android devices. To answer your…

Hello, We will need to further investigate this situation. Please send us via email at bitsy@bitdefender.com the URL's in question where Bitdefender wallet doesn't save or autofill the credentials.

Hello, There is no need for that, my colleagues will analyze the situation and contact you back via email with further details. Have a nice day!

Hello /index.php?/profile/216490-walaneh/&do=hovercard" data-mentionid="216490" href="<___base_url___>/index.php?/profile/216490-walaneh/" rel="">@Walaneh, I've checked and the URL http://dangerousmother.com/ is currently not blocked in any way by our engines. Should the situation persist please send us a screenshot…

Hello /index.php?/profile/216481-nimarus/&do=hovercard" data-mentionid="216481" href="<___base_url___>/index.php?/profile/216481-nimarus/" id="ips_uid_9825_5" rel="">@Nimarus, Cheats, cracks and mods for games will always be detected by Bitdefender because it alters the software and this is considered a malicious activity.…

Hello /index.php?/profile/216474-bobmann/&do=hovercard" data-mentionid="216474" href="<___base_url___>/index.php?/profile/216474-bobmann/" rel="">@bobmann, Please check if in Bitdefender wallet you saved only your wife's credentials for Hotmail: -Open Bitdefender -Go to Privacy -Select My wallets -Open the wallet and check…

Hello /index.php?/profile/187470-bluetimester/&do=hovercard" data-mentionid="187470" href="<___base_url___>/index.php?/profile/187470-bluetimester/" rel="">@bluetimester, Please send us a Bitdefender Support tool log and screenshots displaying the received message at bitsy@bitdefender.com so that we can further analyze…

Hello, Please send us a Bitdefender support tool log and the screenshots above via email at bitsy@bitdefender.com so that we can further analyze this situation. How to generate a Support Tool log: https://www.bitdefender.com/consumer/support/answer/1730 Looking forward to hearing from you. Have a nice day!

Hello /index.php?/profile/135434-cwbillow/&do=hovercard" data-mentionid="135434" href="<___base_url___>/index.php?/profile/135434-cwbillow/" id="ips_uid_7969_5" rel="">@CWBillow, We will need to analyze this situation, please send us a Bitdefender Support tool log via email at bitsy@bitdefender.com -How to generate a…

Hello /index.php?/profile/216012-snoysnapper/&do=hovercard" data-mentionid="216012" href="<___base_url___>/index.php?/profile/216012-snoysnapper/" rel="">@SnoySnapper, We were unable to reproduce the behavior you mentioned, please make sure that you have the latest build installed and check if everything works properly.…

Hello /index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions, This situation is mainly caused when the Advanced Threat Control feature will delete or block the file while the On-Access scan is still in progress. Please make…

Hello /index.php?/profile/216025-yzdeveloper/&do=hovercard" data-mentionid="216025" href="<___base_url___>/index.php?/profile/216025-yzdeveloper/" rel="">@yzdeveloper, In order to try and solve the reported situation please proceed as follows: - press Windows start button and type certmgr.msc, then press Enter - select…

Hello, In order to try and solve the reported situation please proceed as follows: - press Windows start button and type certmgr.msc, then press Enter - select Trusted Root Certificates > Certificates and remove any Bitdefender certificate listed - afterward, right click on Certificates and choose All Tasks > Import -…

Hello /index.php?/profile/216150-arkades/&do=hovercard" data-mentionid="216150" href="<___base_url___>/index.php?/profile/216150-arkades/" rel="">@Arkades, To make sure that your device is virus-free, please send us a BDSYS log via email at bitsy@bitdefender.com with this topic included so we can further analyze. [How to…

Hello /index.php?/profile/216148-sbarcelo/&do=hovercard" data-mentionid="216148" href="<___base_url___>/index.php?/profile/216148-sbarcelo/" rel="">@sbarcelo, In Bitdefender Firewall you will be unable to add a rule for an application that is located on a server. However, you can add a rule for the server which will allow…

Hello /index.php?/profile/129324-ammjy/&do=hovercard" data-mentionid="129324" href="<___base_url___>/index.php?/profile/129324-ammjy/" rel="">@ammjy, Please provide us with a Bitdefender Support tool log via email at bitsy@bitdefender.com so we can further analyze this situation. [How to generate a Bitdefender Support tool…

Hello, Indeed, Search Advisor is not currently working in Google Chrome and Mozilla Firefox since we are improving its services. Unfortunately, we don't have an ETA on when this feature will be back available, however, for the time being, we recommend you to install Traffic Light on your browsers from…