azavoianu

Hello, This issue is fixed and it will be available in the next product update, Sorry for inconvienence, Alex

Hello, This issue is fixed and it will be available in the next product update Sorry for inconvienence, Alex

Hello, Sorry for the late response, For the moment Bitdefender Antivirus Free doesn't support ELAM. Thanks for feedback, Alex

Hello, Can you provide us gzserv.log to investigate further? It's located in C:\program files\bitdefender\antivirus free edition You can upload it here or via www.sendspace.com, www.mediafire.com Thanks, Alex

Hello, I've sent the logs to dev team, the fix will be available in the next product updates Thanks for feedback, Alex

Hello, Can you please help us with some info? Did you manage to rename back PST file and load it to microsoft outlook? Partition with archive.pst is NTFS or FAT32? For further investigations we need gzserv.log from (C:\program files\bitdefender\antivirus free edition) You can upload it here or via www.sendspace.com,…

Hello, For further investigations we need gziface1.log located in Temp folder (C:\Users\USERNAME\AppData\Local\Temp) You can upload it here or www.sendspace.com, www.mediafire.com Thanks for feedback, Alex

Hello, For further investigations we need a file from bd avfree, named "gzserv.log". It's located in product's installation folder (C:\program files\bitdefender\antivirus free edition\gzserv.log) Can you please send us that file? You can upload it via www.sendspace.com, www.mediafire.com Thanks for feedback, Alex

Intampin din nou problema descrisa in titlu. Problema asta mi se intampla pentru a patra oara pe pc-ul asta. In general se rezolva cu o reinstalare. Aveti cumva o solutie care sa rezolve definitiv problema? Salut, Pentru investigarea problemei avem nevoie de mai multe detalii, ne poti ajuta? Ti-am trimis un mesaj privat.…

Multumim. Am actualizat programul si pe XP SP3 x32 si pe Win 7 x64. Pana acum toul e bine. Nu prea am inteles eu cum recuperez fisierele din carantina. Poate imi explica si mie cineva. Poate cu ajutorul unei poze ar fi mai bine. Multumesc! Salut, In tab-ul Control amenintari sunt listate fisierele carantinate. Click…

I installed Bitdefender a month or two ago. Today I see that both the Virus Shield and Auto Scan are "disabled until login". I never signed up for an account with Bitdefender before, yet the Virus Shield and Auto Scan were enabled in the past. Does Bitdefender allow the user to run it for a month before requiring him to…

Hello, In the same log event (Full scan cycle has completed), on next page(s) there are listed infected files found and actions taken for each one. If pending cleanup and quarantine tabs are empty, it means that infected files found were disinfected PS: In the new product update (1.0.15.946) Pending Cleanup and Quarantine…

Hi! Yesterday, I installed Bitdefender (BD) for the 1st time (after I removed Microsoft Security Essentials). Issue 1: now my system consistently sits longer at the "Welcome" screen of Windows (0.5 seconds with MSE to now 13 seconds with Bitdefender). Issue 2: right after installing BD, a BD icon popped up in my system…

Hello, You can access Logs window clicking Logs button from main interface Log section is divided in two tabs: Events and Threat Control Event tab contains details about: -Automatic Scan: Full and quick sweep -On demand scan -Virus Signatures and Product Updates -Actions made by Virus shield (blocked processes/files)…

I downloaded Bitdefender Free at the urging of the folks at Gizmo's because I've had issues with MSE and the Firefox WGA plugin... I downloaded, followed the instructions and could never get it to activate - the Virus Shield was off, I could never get it on. It kept telling me to restart my system, and I must have done…

Hello, I'm glad the problem is solved, but we need to know what happened there For further investigations we need two files from your computer Can you please send us gziface.log and gziface1.log from %temp% location? (C:\Users\USERNAME\AppData\Local\Temp) Thanks for feedback, Alex

Rebooting your system should fix this issue, if not, please tell me. Thanks, Alex

Hello, Proxy shouldn't affect signatures update. For further investigations we need a file from your computer, can you please send us gzserv.log? You can find it in product's installation folder (default: C:\program files\bitdefender\antivirus free edition\) Thanks in advance, Alex

Hello, For further investigations we need a file from you computer. Can you provide us gzserv.log located in the installation folder (default: C:\program files\bitdefender\antivirus free edition\)? Or, you can manually delete the quarantined file from it's location. Thanks for feedback, Alex

The subject here is "How do I access a blocked page?" Do I have to remove Bitdefender from my system to access a blocked page or is there a "user friendly" way of viewing a blocked page? Hello, To access any website blocked by bitdefender avfree you have to switch Virus Shield - OFF I've sent your request to our lab.…

Thanks for your help, I will come back with an answer as soon as we fix this issue. Sorry for incovenience, Alex

This feature isn't available for now, hopely developers will implement it in next product update... Hello, On demand feature is available in this product in the contextual menu for each file/folder/partition. As far as I read Bitdefender Free Antivirus allows to permanently track/monitor online activities in browser. I…

Hello, Can you tell me what websites it's about? Thanks, Alex

Site deblocat, Scuze pentru inconvenientele create. Alex

Hello, Sorry for incovenience, we are working on this issue, it will probably be available in the next product update. For the moment, you can watch videos on http://indavideo.hu with virus shield OFF. We recommend to keep virus shield ON for the rest of the time Thanks for feedback, Alex

This issue never happened in our tests, it may be a conflict between bitdefender av free and another app on your system In the minimum system requirements for this product (userguide.pdf) - it's mentioned that .NET Framework 3 is required (also available in the installer kit) and the mini filter manager:The Filter Manager…

Main service (gzserv) starts in early boot and main interface(gziface.exe) is started by the service. For further investigations we need some files from your pc, it's about: - gziface.log and gziface1.log from Temp location (c:\documents and settings\[Administrator-username]\Local Settings\Temp\ - gzserv.log located in the…

This should fix the issue: - Go to Internet Explorer- Tools- Internet Options - Switch to Connections tab- LAN settings and uncheck: Automatically detect settings If the problem persists, please tell us, Alex

Hello, This should fix the issue: - Go to Internet Explorer- Tools- Internet Options - Switch to Connections tab- LAN settings and uncheck: Automatically detect settings If the problem persists, please tell us, Can you please tell us what operating system are you using? Thanks, Alex

Hello, No, your account remains available next year too. Thanks for feedback, Alex