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Advanced Threat Defense At Risk in Central but all OK in my BD Total Security Software on my device
Problem : Advanced Threat Defense disabled in Central for my device (Issue to fix). But in "Protection" in BitDefender Total Security on my device, I click "Open" in Advanced Threat Defense, and the software tells me : "Your device is threat free, there is no attack on your device in the previous 90 days". So Central and…
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Two-factor authentication
Good day, I have created a new account so that I can describe my problem here in the expert community. I just reset my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when i reset my mobile phone that have authenticator apps. Now i want to access my…
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Windows installation of BD Family Pack over existing expiring BD install doesn't work
I have BD Total Security installed currently. It is expiring tomorrow. I purchased BD Family pack from NewEgg because the renewal price for my installed software is ridiculous. I've downloaded the new Family Pack version. When I try to install it I get the blue circle that runs for about 30 seconds (flickers a couple of…
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BitDefender Total Security and command line scanner
Hello, does BitDefender Total Security include command line scanner? If so, what is the name and where is located.
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multiple connection errors trying to connect to scan32.com
Does anyone know what causes tis and how to stop it? chrome.exe attempted to establish a connection relying on an unmatching security certificate to scan32.com. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one.Add to exceptions
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Attack timeline involving compattelrunner
Hello, I am trying to understand this sequence of events from a "threat blocked on your device" due to real time protection: 1) 05:28 Wininit.exe executes services.exe 2) 05:31 services.exe executes svchost.exe 3) 5:40 svchost.exe executes compattelrunner.exe 4) 5:41 (more than a minute later) a FreeFileSync file get…
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ExplorerPatcher detected as false positive
I have been using ExplorerPatcher (on github, apparently I have to "be around longer" to post a link, despite working in IT for over about 30 years now) on Windows11 for over a year. Bitdefender will no longer allow me to download the Setup file, claiming (incorrectly) that it is infected with a "Generic Trojan". Despite…
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Feature Request: Device heartbeat on Bitdefender Central from installed clients
Good Day Everyone, I would like to share my idea regarding the feature request where if it is possible to add a way to track if the Bitdefender Client is still installed on the client or if it has been uninstalled. Currently on the Bitdefender Central website, we are able to see the device Vendor, Mac address and know if…
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bduserhost.exe is False Positive
So I was browsing process explorer and noticed that bduserhost.exe was flagged by the virustotal function. It was flagged only 1 time by a small time AV on virustotal. I'm pretty sure this is a false positive. I would also like to point out this virustotal flag appeared after I updated Bitdefender Total Security to build…
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Not a techy person, websites stopped working
Didn't know what topic to select. Sorry. I have websites that randomly stop working. I can no longer sign in to www.fold3.com (a paid website I've used for several years, owned by ancestry.com). I get a page that says "Access Denied." (subscription is paid and current) Today I tried to open a website to a medical company…
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Is there a way to use SafePay on iOS?
When traveling I prefer to bring a phone and iPad, leaving the “big” computer at home. I’d like to have the security of SafePay when doing online banking or other sensitive transactions, but don’t see a way to activate it on the iOS devices. Am I missing something in the setup? If not, that seems like a glaring oversight…
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Does Bitdefender Total Security include an anti virus software or does it only scan for malware?
I'm a bit confused.. When I go to the BitDefender Central page. Under "My device" I can click on my desktop… After clicking on my desktop I have the choice to scan and detect my computer for "Malware". It says nothing about viruses so I'm a bit worried that this software only scans for Malware, and not viruses. So does…
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Password issues for Bitdefender Total Security
I installed Bitdefender Total Security on my windows laptop. I have the Bitdefender password and can easier login on Central and even change THAT password, but evidently it's not the same PW for the Total Security app. How do i resent the PW for Total Security?
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Do i need to permanently disable Windows Defender in Win 11 ?
I'm sorry, but as a complete newbie to Windows 11 I am totally confused ! My question is: I have downloaded and installed BD today, but do i now need to permanently disable Windows Defender in Win 11 ?
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adnxs.com - Malware or just a strange-named cookie?
Hello! Since I have set my browser settings to delete everything but my cookies after closing the browser, I manually delete certain cookies from time to time. Today a cookie caught my eye that I found a bit 'suspicious'. It's called adnxs.com. A search on the net revealed that there is a virus running under the same name…
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Recover CD ISO USB Bootable Media
Does Bitdefender not offer a product for a USB bootable media recovery system anymore? I was under the impression that it came with the total security package but I cannot find a download or setup anywhere.
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SafePay doesnt support Virtual Printing !!
It's a very difficult situation. I often need to print the PDF of any transaction i made. If i cant even print in SafePay, then it's a serious matter of concern. Fortunately, i have a physical printer and i can workaround with this "peculiar" situation but what about those who don't own a printer. Isn't SafePay completely…
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Can anyone help please with Total Security - Remote Desktop local lockdown
Hi, I have a server that this running internally on a public IP address, on IP B and a development PC that is running on IP A. The Server is port forwarding only port 8043 but its still a risk for ingress. I want to isolate the server so that svchost.exe can only be connected to incoming (not outgoing) through remote…
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Bitdefender total security one-click optimizer scan results discrepancy in version 27.0.38.163
Hi everyone, After my bitdefender total security updated to version 27.0.38.163 the "one-click optimizer" incorrectly shows the scan results after running the optimizer. It first shows that it will delete about 13 items, 7 junk files and 6 privacy files, yet when after having ran the optimizer it shows a total of 11 items…
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Bitdefender Updates Now Working in China, But Login Issues Persist
Recently, I discovered that Bitdefender can now be installed online without the need for my router to use a VPN. However, I encountered a frustrating problem when trying to log in to my Bitdefender account. I received the following error message: "Unable to connect to the server. Sorry we are unable to connect to the…
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Concerning exploit detected notification
Hello, I have recently gotten a notification from Bitdefender total security saying that an exploit was blocked from some IP address - I have blurred it out just in case it is sensitive info. Bitdefender does not detect this as malware and I am not what to do about the exploit. Please could someone tell me what to do about…
