issue

Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
Why Digital Identity Protection service to scan the email inbox doesn't works for outlook?
I have been having difficulty connecting my Outlook account to the Bitdefender Digital Identity Protection feature to scan received emails for some time now... I have already opened a ticket with support asking about it, unfortunately I have not received a satisfactory answer at the moment, in fact they only replied that…
Bitdefender still running programs.
Hello. I installed the Bitdefender installer a while back, but decided not go through with the install of Bitdefender (it wanted me to delete my existing anti-virus). I recently checked my Task Manager, and saw that some Bitdefender programs were running. I find this weird, since I never installed Bitdefender, and I…
GravityZone login issue.
Since yesterday I am facing an issue where I am trying to login to GravityZone and it just keep on looping in the login screen. We have 2FA setup on the account. When I try to log in, after credentials it goes to loading screen even before the 2FA prompt and then goes back to login screen. Not sure what the issue can be.…
I Can't Access a Website. How Do I Make Bitdefender Stop Blocking Access?
I am trying to access a website (myseoauditor.com). When I try using the Brave browser, Bitdefender blocks the access, and I get this error: ERR_CONNECTION_CLOSED When I try using a different browser, it works. Why is this happening? Also, I've added the site to my online threat protection exceptions, but it still doesn't…
Bitdefender update gets stuck at 84% on windows when updating to new version
Hi everyone, When my bitdefender total security is trying to update to the latest version it gets stuck at 84% no matter how long I wait. This issue first started last month when updating from version 27.0.35.147 to version 27.0.38.163. I fixed that by uninstalling bitdefender using the uninstaller tool and then…
Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
Bitdefender Firewall not working with expressvpn after update to 27.0.18.96
After bitdefender updated to version 27.0.18.96 today the firewall is no longer working when connected with the expressvpn app, it's no longer making rules when using the expressvpn app on windows, even when I manually add firewall rules for example firefox it does not block connections to websites when I disable the…
Defenders of the month shows incorrectly the amount of posts
Hi everyone, On my community forum page it shows incorrectly the amount of posts for the "defenders of the month" but on other users page or on a general page it shows the monthly posts for the defenders of the month correctly. Also note that it doesn't matter if I'm logged in to the forum or not, on my page it shows it…
Websites slowed down when Encrypted Web scan is enabled.
I recently encountered a peculiar issue with the Encrypted Web Scan feature in Bitdefender. I've noticed that when this feature is enabled, the loading times for specific websites (particularly those hosted on Vercel) are significantly slower. The loading time is more than a minute instead of under a second. This issue…
Bitdefender total security system scan results discrepancy
Hi everyone, There is an issue with the system scan not showing the correct amount of items scanned in the app. When completed a "system scan" the results shown in the app do not match with the results shown in central. However when adding all the scanned items shown in the xml system scan log it generates after the scan…
Bitdefender total security one-click optimizer scan results discrepancy in version 27.0.38.163
Hi everyone, After my bitdefender total security updated to version 27.0.38.163 the "one-click optimizer" incorrectly shows the scan results after running the optimizer. It first shows that it will delete about 13 items, 7 junk files and 6 privacy files, yet when after having ran the optimizer it shows a total of 11 items…
Why is bitdefender being stupid?
It's been giving me pop up notifications at the bottom right of my screen about some unwanted app being detected then being moved, but when i go to either restore the app or delete it nothing happens. This isnt really the issue, but the issue is that it doesnt stop until a random point through the day. Anyone exprence this…
Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
Bitdefender total security version 27.0.35.146 malware detections not showing in central?
Hi everyone, I have a few windows PC's on my account, on one of my laptops with windows 10 with bitdefender total security version 27.0.35.146 no longer seems to update in the bitdefender central for any website detection that bitdefender total security flags as malware. The certificate detections of this PC do update in…
Problem after Bitdefender update.
Hello, Currently having some issues with the AV, I can't run a scan and the feature selection has a weird "_" prefix. Also, all notifications are not showing any details just a plain popup. I already reinstalled the Bitdefender AV Plus and contacted the support. If you have a way to fix this please let me know. Thank you.
App anomaly detection keeps turning itself off since update to 3.3.226.2369
I have an android tv box, the HK1RBOX running android 12 and I have bitdefender mobile version 3.3.226.2369 installed on it from the google play store. Since bitdefender mobile updated today trough the google play store to 3.3.226.2369 the "app anomaly detection" keeps turning itself off, every time I boot my tv box it's…
Is there anything I can do about BitDefender's completely unhinged memory usage?
It just keeps escalating it's memory usage and never releases any of it, causing my browser to spout out-of-memory errors, or cause system-wide stutters when I share my screen with friends, or simply bluescreen with the error citing memory problems. Searching around online only brings me to threads that are either…
Certificates not working on bitdefender 27.0.18.96 ?
When going to a website that has an outdated certificate which I used to always get the bitdefender screen warning no longer seems to work, when I go for example to watercoolingshop.be which is the old url of this site it always triggered the bitdefender warning, I have also tried it with 2 other sites that have an…
Bitdefender Firewall no longer working after update to 27.0.16.87
My bitdefender total security updated to version 27.0.16.87 without problem this morning then a few hours later it updated again to the same version and now the firewall no longer works. I have already uninstalled using the bitdefender uninstaller tool and reinstalled, it installed normally but then after a reboot it again…
Improve the "Manage Quarantine" and "Threats were found" result windows
Hi, I'm new to BitDefender and would really like to see improvements be made to the "Manage Quarantine" and "Threats were found" result windows. I ran a full system scan and some issues where found. The result of the scan is presented in a tiny window which unfortunately is not resizable. Trying to find details of the…
Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
Random Full System Scan
Hi, This morning I booted up my Win10 machine and walked away, when I came back it there was the “Your system is clean” screen. I did not start a scan nor do I have any scheduled scans setup. It had however only scanned about 5000 files and the log indicated that the scan had been cancelled by the user. I did not start…
VPN not working for France (6play)
Hi I used to utilize ExpressVPN with which I've never had any issue: I localized in France and could access 6play. When I localize in France with BitD VPN, 6play doesn't see me in France... Any idea??? Thanks!
Every time I see live streams my windows automatically puts on lock screen (where I have to give my
hello, Every time I see live streams example: F1 TV or Twitch or Youtube Live,... Then I have a lock screen almost every second... so annoying. And I think it has to do with Bitdefender scanning automatically. I have the same problem with Online gaming... Now I only play single player. How can I fix it? Which settings…
Bitdefender Has Clean Hosts File - cont
Hi guys, I spotted similar problem as mentioned previusly with cleanup of hosts file by BD, and to me wswitching off the option in BD to not scan this file is not the best option. The solution should be that the file on the moment it's going to be scanned - should be just treated as original one and any further…
BitDefender's bdservicehost high cpu usage plague - any way to solve that for good?
I hope to find a solution to my problems but since I do not have much hope I believe this will be more of a rant. I have been plagued by bdservicehost suddenly starting to use 20% of my CPU when idle, even though I have no scheduled scans, and if I check my SSD activity it does not show much data being read or written (I…
Bitdefender Firewall Resetting NIC
I found an issue with Bitdefender's firewall and NIC resets. Over the past year now, I've had random disconnects when streaming video (Microsoft Teams, chat services, etc). The disconnect happened seemingly at random and the Windows logs were not very helpful. As seen below, this Warning message was always thrown right…
Bitdefender Antivirus Free not opening after reinstall
I uninstalled Bitdefender's free antivirus today through windows, then reinstalled through the installer on the website. After completion, the antivirus isn't showing in my system tray, in my task manager processes, and I can't seem to open the program anywhere. It ran just fine before uninstalling. What can I do? If it…
Bitdefender Website Issue
Hi, I dont know where this should go or if anyone else is experiencing the same problem. But my bitdefender.com website wont open in any other language but Japanese. (Am currently in Japan) but even if i select USA English or Australian English or Italian or whatever. It always just goes back to the Japanese homepage.…

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