Alex Stanciu ✭✭

Comments

  • Hello all, This sittuation have been fixed today through automatic update . Please update your BitDefender and let us know if the same issues occurs after that . Thank you.
    in Bd2010 Can't Connect To Google Or Nvidia Comment by Alex Stanciu January 2010
  • Hello koalafighter, In order to overcome this sittuation please follow the steps bellow : 1. Download the BitDefender uninstall tool from the next link:http://www.bitdefender.com/uninstall . 2. Start your computer in Safe Mode and run the tool : - restart the computer; - repeatedly press the "F8" key several times before…
    in Cant Uninstall Bdts 2009 Comment by Alex Stanciu January 2010
  • Hello rayloriga, In order to further investigate this situation please browse to the next location: C:\WINDOWS\Minidump, please archive the files that you will find there, upload the resulting archive on : http://www.sendspace.com/ then post here the download link. We are looking forward to your reply. Thank you.
    in Crash Caused By "bdftdif.sys" Comment by Alex Stanciu January 2010
  • Hello clinth, In order to solve this issue we recommend you to upgrade for free to BitDefender 2010 following the instructions that you will find here. Thank you.
    in Cannot Enable Bd Firewall Comment by Alex Stanciu January 2010
  • Hello amanansari, We have sent you an email with the procedure that will help you register BitDefender. Thank you.
    in Can't Create Account Comment by Alex Stanciu January 2010
  • Hello all, We need to have a look on some reports generated on your systems so that we can determine what is casing this sittuation. That is why we would like you to follow the steps described in the next article and after you obtain the following reports : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg" upload them on…
    in Vsserv.exe High Cpu Usage Comment by Alex Stanciu January 2010
  • Hello rmrubin, In order to further investigate this sittuation please follow the steps described in my email and reply back with the file that we have aksed you. Thank you.
    in "the Scan Task Is Already Running" Comment by Alex Stanciu January 2010
  • Hello 5han3 and cas2, In order to reset the Home Management password we would like you to follow the steps bellow : 1. Download a our special patch that will help you reset the password from the next link. 2. Start you computer in Safe Mode : - restart the computer; - repeatedly press the "F8" key several times before…
    in Forgot Home Management Password Comment by Alex Stanciu January 2010
  • Hello nima and Rodthefierce, The BitDefender Firewall reinstallation procedure can be found here . Let us know if the same issue occurs after you follow those steps . Thank you.
    in Firewall Is Disabled Comment by Alex Stanciu January 2010
  • Hello pied and aabhanv, @aabhanv : We have sent you a PM with some steps that we would like you to follow. Please reply when you have time. @pied : For start, try to disable the BitDefender Active Virus Control option, reboot your system after that and let us know if the same sittuation occurs . In order to do this follow…
    in My Computer (explorer.exe) Hang Frequently Comment by Alex Stanciu January 2010
  • Hello jeffburn, Elbrin and pawel, We have sent you an email with the procedure that will help you overcome this sittuation . Please reply back if you have any other questions . Thank you.
    in Bit Defender 2010 Won't Connect To Internet Comment by Alex Stanciu January 2010
  • Hello delicroix, Please follow the steps described in our previous post, then reply with the download link with the files we need for analysis . Thank you.
    in Keep Getting Bsod From Bitdefender Internet Security 2010 Comment by Alex Stanciu January 2010
  • Hello skokospa, We are glad to hear that this issue have been solved. Thank you for taking the time to provide us your feedback . Have a nice day.
    in Bd Total Security 2010 Will Not Be Installed Comment by Alex Stanciu January 2010
  • Hello charlesng8, Unfortunately, we have not received any emails from you in regards to this sittuation . That is why, in order to further investigate this issue we would like you to follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was…
    in Windows Startup Very Slow After Upgrade To 2010 Comment by Alex Stanciu January 2010
  • Hello fabotha, This sittuation is still being investigated and as soon as we have new informations we will contact you back right away. Thank you.
    in Bd2010 Internet Security - Bitdefender Agent Critical Error At Startup Comment by Alex Stanciu January 2010
  • Hello nhico, We are currently aware of this situation and a fix will be released in one of our future updates. Thank you.
    in Bd2010 Can't Connect To Google Or Nvidia Comment by Alex Stanciu January 2010
  • Hello ramelvertsuper, Please reply to the email that we have sent you and then reply to our email with the support tool report attached. At the moment we have not received any reply from your side . Thank you.
    in Bd Switch Agent Comment by Alex Stanciu January 2010
  • Hello Simon N, Tigersden and SpeedofSound, We are sorry to hear that BitDefender did not work on your systems as you expected .We have created you email tickets and one of my colleagues from the Customer Care department will contact you in regards to your request . Have a nice day .
    in Refund Comment by Alex Stanciu January 2010
  • Hello all, We are currently aware of this situation and my colleagues from the Testing team are working on a fix . Until then, we recommend you to follow the steps bellow in order to overcome this issue : For Windows 7 and Windows Vista : 1. Click on Start from Windows and choose Control Panel . 2. Access the Display…
    in Buttons Not Visible Comment by Alex Stanciu January 2010
  • Hello skokospa, Please go to Start -> Control Panel -> Add or Remove Programs. In the list that will be displayed, you should have a couple of 'Microsoft Visual C++ Redistributable' entries. Please select each one and uninstall them. Then restart the computer. You don't have to worry because you will be asked to install…
    in Bd Total Security 2010 Will Not Be Installed Comment by Alex Stanciu January 2010
  • Hello Lvdirtjunky, After you follow the steps from my previous post you should not encounter this update issue anymore. However, if you still have the same problem, we would like you to check the steps that we have sent you through the email so that we can provide you help in solving this sittuation . Thank you.
    in Update Unavailable Comment by Alex Stanciu January 2010
  • Hello jaclaf, simpson and SKP, We have sent you the procedure through the email . Thank you.
    in Forgot Home Management Password Comment by Alex Stanciu January 2010
  • Hello andrew rhoades, Please try the instruction presented in the latest post from the next topic and if the same issue occurs after that post your reply there. Thank you.
    in [duplicate] Bit Defender Says Scan Never Done Comment by Alex Stanciu January 2010
  • Hello svoltmer, In order to solve this issue please follow the steps bellow : 1. Download the BitDefender uninstall tool from the next link:http://www.bitdefender.com/uninstall . 2. Start your computer in Safe Mode and run the uninstall tool : - restart the computer; - repeatedly press the "F8" key several times before…
    in Can't Install Bitdefender 2010 Comment by Alex Stanciu January 2010
  • Hello Brad F, Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes . If you have the same issues after that please follow the…
    in Firewall Blocks Everything, Even In Game Mode Comment by Alex Stanciu January 2010
  • Hello milneax1, In order to further investigate this sittuation please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista…
    in Internet Security 2010 - Crashing Loop Comment by Alex Stanciu January 2010
  • Hello gdobbs23 and aabhanv, @gdobbs23 : You still be protected when you use the browser but if the process is modified by a malicious program, BitDefender will not warn you, because the process is in the Exclusion list of Active Virus Control. We recommended those instructions so that we can check if that particular option…
    in My Computer (explorer.exe) Hang Frequently Comment by Alex Stanciu January 2010
  • Hello Dragos, Please follow the steps described in this post and let us know if the same issue occurs after that. Thank you.
    in The Update Has Not Been Performed In 1 Day - But Automatic Updates Is Turned On. Comment by Alex Stanciu January 2010
  • Hello imaginasian and someone, Please try one more time the steps described here and you should not receive that message anymore . We are sorry for the inconvenience this sittuation may have caused . Thank you.
    in Register Warning In Every Boot Comment by Alex Stanciu January 2010
  • Hello MalcolmD and Gizbar, We are aware of this sittuation and a fix will be released in our next major update . Thank you.
    in Bit Defender Toolbar Update Comment by Alex Stanciu January 2010
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