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Installation - Download stays at 0%
Hello, when I try to install Bitdefender Free version on Windows 10, the setup halts at 0% download progress. My internet connection is stable. So this should not cause the problem. I've already got hinted to use the bitdefener free removal tool with admin rights and afterwards try again to install (did that also with…
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Installation of free version failing after uninstall of Trial version.
Just uninstalled the Trial version to install the Free vesion. Reran the installer package and after it downloaded from the web it gives me the error, "install error cannot copy installer". An OK button and it closes down.
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Distributing BitDefender via FileWave got error
Hi Geniuses, does anyone familiar with FileWave? With Filewave engineer supports, I distributed the BitDefender App and the Profile to Mac client. But the App on the client didn't work. Here is the error log of MacOS. Does Bitdefender has the documentation for Distributing it onto MacOS via FileWave? Thanks! 😃
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Can't Reinstall Bitdefender
When I tried to reinstall BD AV Free Ed., the installation did not complete and I was prompted to use the Uninstall Tool. But the Uninstall Tool finished with errors. I'm running Windows 10 64 bit
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can't get it properly installed - Installer initialization failed
Hi, would appreciate much if anyone can offer a solution to this, more than half a day gone, still can't get it installed. It's Antivirus Free Edition. Attached is the message I get.
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Error while installing Bitdefender AV Free
Hi, I'm facing some problems to install Bitdefender AV Free, previously I was installed on my PC but then I had to delete it and now, cannot install it. I tried all the "solutions" found on Internet, unnistaller tools, registry cleaner, manual folder deletion, downloaded BD several times, uninstaller multiple times, turned…
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Upgrading from Free to Antivirus Plus, Free keeps re-installing... all the time.
I have had Free for a while, decided I might as well get a more complete protection. But after uninstalling Free, installing the new one, Free keeps downloading itself and installing itself on top of the new one, at the end of the installation it even says something along the lines of "you have a better version installed,…
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Bitdefender Total Security
Purchased Bitdefender Total Security, received an email to confirm my purchase....but Bitdefender Antivirus for Mac downloaded!! How can this have happened, and how can it be resolved?
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Error trying to save any file on my computer "No more file
I just bought and installed Bitdefender on 08/3/2020. After installing 2020 version i get "No More Files" Error message when im trying to save word,odt and pdf files. I uninstalled bitdefender and i could save files again. After reinstalling it i get the error again so i am certain it is Bitdefender causing the problem.…
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My smartphone does'nt appear on the BTS interface while it appears on my Bitdefender Central account
Hello, I just successfully installed the new Bitdefender Total Security on my 64-bit Windows 10 pro PC. Then I installed BTS on my Samsung Galaxy S10e smartphone from my Bitdefender Central account. The installation went smoothly as my PC and smartphone appear to be enabled and protected in my Bitdefender Central account.…
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Antivirus free fails installation
I've tried multiple times to install the Bitdefender antivirus free edition on a Win10 desktop that used to run Bitdefender Antivirus Plus. I did a normal uninstall of the original bitdefender product. In the course of troubleshooting, I also ran the 6 different bitdefender uninstall tools. Also rebooted into safe mode and…
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File Shredder Context menu
ever since i updated to Windows 10, the option for file shredder has disappeared from the recycle bin context menu. is there a way to add it back?
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Menu option in Right click install program with Bitdefernder clear check
I would like, and I think is a much needed, an option in combine with run as admin but also bypass Bitdefender to check the installation of file. How many time I have to disable Bitdefender to install my trusty software and it's annoying to open it and go to the process of protection go to antivirus disable safe files…
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Can't install Bitdefender Total Security Antivirus (MacBook Pro 2017 running MacOS Catalina 10.15.5)
I can't install Bitdefender Antivirus on MacBook Pro 2017 after upgrading to MacOS Catalina 10.15.5 The Installer say installation is completed. After closing/quitting the Installer, a small window popped-out. It says Downloading Antivirus for Mac. But nothing happened, nothing was dowloaded. Progress bar stayed empty. And…
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Can you Install Bit Defender on surface 3 laptop?
Hi, We have Bitdefender family pack (up to 15 devices) and want to install on a new Surface 3 laptop. The laptop has Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor. Does the processor meet the system requirements for Bitdefender? Regards, Martin
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Change Trial Product
By mistake, I installed the 90 days trial for Bitdefender Antivirus Plus but I wanted the trial for Bitdefender Total Security. I uninstalled Bitdefender Antivirus Plus and tried to install Bitdefender Total Security but ended up with Bitdefender Antivirus Plus again. How do I manage to get the Bitdefender Total Security…
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Unable to connect to the server
Getting a rather generic error message trying to install the BD agent on windows 10. I have no proxy or VPN and have tried the steps in the https://www.bitdefender.com/consumer/support/answer/17225/ article including changing the DNS. Still getting the same error message. Have also tried rebooting the machine and support…
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Why I can't install to family memeber's computers in ASIA?
Hello to the community, I am in Belgium and I purchased a Family package for 15 devices. I installed 2 devices of mine well here in Belgium but when i generate the link to install to other family members in ASIA, they can't install it. THe software always ask for Activation code or Authencication code. The Authentication…
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can't re-install
So I was using BitDefender and all of the sudden stopped working. So I tried to reinstall and after downloading the installer, started the process and downloaded 250Mb (I assume the program itself) . Then I got a message like "Cannot install because it's already installed" (something like that, don't have the window…
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Installation Form Disapear
I am installing Bitdefender Total Security 2017 on two PCs. On my first PC the installation succeeded however on the second once the download finishes and the installation form appears, something loads for 30 seconds then the form disappear by itself and I cannot continue with the installation process. You assistance is…
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Firewall Rules Erased
Bitdefender 2017 installation erased my security settings without warning. Particularly the Firewall Rules. I had over 100 custom rules for the Firewall. All gone. No backup. These should be carried over automatically. Otherwise, provide the user a huge warning and option to cancel. Now I have to spend the first few hours…
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BitDefenderInstaller always open!
Hi, I recently did a clean install of MacOSX Sierra (10.12) and I'm encountering the following problem with my BitDefender Antivirus for Mac 2016 (5.0.1.23) installation : The anti-virus seems to work fine but since the installation, the BitDefenderInstaller app is always open (see screenshot below). Every time I quit this…
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Activation Of Further Notebook With Total Security 2015
How can I activate a further Notebook with my license key for Total Internet 2015 bought for up-to-three Notebooks/PC? I have a new Notebook with Windows 10 and have recently installed by usage of the offline-toolkit for W10 64 bit the Total Internet 2015 Suite. The second Notebook is meanwhile shown in my…
