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Unable to connect to the server
Getting a rather generic error message trying to install the BD agent on windows 10. I have no proxy or VPN and have tried the steps in the https://www.bitdefender.com/consumer/support/answer/17225/ article including changing the DNS. Still getting the same error message. Have also tried rebooting the machine and support…
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Why I can't install to family memeber's computers in ASIA?
Hello to the community, I am in Belgium and I purchased a Family package for 15 devices. I installed 2 devices of mine well here in Belgium but when i generate the link to install to other family members in ASIA, they can't install it. THe software always ask for Activation code or Authencication code. The Authentication…
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can't re-install
So I was using BitDefender and all of the sudden stopped working. So I tried to reinstall and after downloading the installer, started the process and downloaded 250Mb (I assume the program itself) . Then I got a message like "Cannot install because it's already installed" (something like that, don't have the window…
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Installation Form Disapear
I am installing Bitdefender Total Security 2017 on two PCs. On my first PC the installation succeeded however on the second once the download finishes and the installation form appears, something loads for 30 seconds then the form disappear by itself and I cannot continue with the installation process. You assistance is…
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Firewall Rules Erased
Bitdefender 2017 installation erased my security settings without warning. Particularly the Firewall Rules. I had over 100 custom rules for the Firewall. All gone. No backup. These should be carried over automatically. Otherwise, provide the user a huge warning and option to cancel. Now I have to spend the first few hours…
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BitDefenderInstaller always open!
Hi, I recently did a clean install of MacOSX Sierra (10.12) and I'm encountering the following problem with my BitDefender Antivirus for Mac 2016 (5.0.1.23) installation : The anti-virus seems to work fine but since the installation, the BitDefenderInstaller app is always open (see screenshot below). Every time I quit this…
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Activation Of Further Notebook With Total Security 2015
How can I activate a further Notebook with my license key for Total Internet 2015 bought for up-to-three Notebooks/PC? I have a new Notebook with Windows 10 and have recently installed by usage of the offline-toolkit for W10 64 bit the Total Internet 2015 Suite. The second Notebook is meanwhile shown in my…