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Why can't I move my Widget?
Bitdefender just updated & seems to have relocated the desktop widget to the lower right corner of my display so it blocks that part of my task bar when it pops up. I had it positioned a bit higher so I can still see my task bar but now I can't move it! Why can't I move the widget any more Bitdefender? Please make it…
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Why do I have log into my Bitdefender account to open Password Manager?
I just downloaded an app & tried to create an account for the app, but when I go to use Password Manager to create a password for it, I enter my Master Password but then I have to log into my Bitdefender account to get Password Manager to open! I thought the whole idea of a password manager was so you only have to remember…
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log in on password manager every time I open Firefox browser
I recently installed Password Manager on my PC as a Firefox Add-on. But every time I open Firefox now Password Manager wants me to log in....which is pretty dam annoying. The old "Wallet" didn't require this. Is there anyway I can turn off the login requirement in Password manager every time I open Firefox? Or is it…
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Why do I have to update Windows manually?
Why doesn't Bitdefender Total Security update Windows 10 when it checks for updates? I thought it was supposed to check for Windows updates. Lately, every time I update Bitdefender I then check for Windows updates in Windows Settings & there's an update waiting to download.
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Why won't Bitdefender check for updates?
Just wondering why Bitdefender is stuck on 0% Checking for updates.....? Not sure about "keeping your product updated so it can easily detect even the newest threats & keep your device & data safe". I think it would need to be able to update to do that! Anyone else having issues with Bitdefender Total Security updating?
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Safepay freezes Windows - downloading pdf docs
If I use Safepay (Bitdefender VPN) & try to download a pdf document it freezes my system (Windows 10) so I have to CTRL+ALT+DEL to open up task manager & close Safepay etc. It's been like this for awhile now. Any chance of a fix Bitdefender?
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Downloading pdf documents freezes system
If I download a pdf document in Safepay using Bitdefender VPN, it freezes my system. Can you please fix this Bitdefender?
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Widget doesn't display full size after playing GTA 5
After playing GTA 5, my Bitdefender Widget doesn't display at full size but shrinks so you have to use these little scroll bars on it to see the whole icon. It still works but I have to restart my system to get it to return to full size. I use two monitors both 1920 x 1080. Guess I'll submit a ticket re: the issue but…
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Notification bug?
Central keeps telling me I have one unreal notification but when I open my notifications is says you have no notifications. What's going on with notifications in Central? Logged out & back in but still there. How do you get rid of the unread notification message?
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Downloading pdf document freezes safepay
When I download a pdf document in safepay (bank statement) it freezes up & becomes unresponsive. The only way I can exit is to click on the X in top right corner of UI. Can someone please fix safepay so it can download pdf files again. It used to work fine. Cheers.
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Can't submit malicious file / threat
I just had a file quarantined then disinfected by Bitdefender Total Security so now I can't submit the file to see if it's a false positive. The file is inside a plugin folder & the source file for it is a .rbz file (ruby ******) so you run it to install the extension/plugin & that's when the malicious file is created,…
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Can't delete a file
I have a .tiff file located on my C: drive (This PC / Local Disc (C:)/Users/Username/Documents)(Win 10), in a folder all on it's own, that I can't delete in Windows Explorer (also tried in Safe Mode). I've tried shredding it with Bitdefender File Shredder but no luck. I can't rename it either. I've tried deleting the…
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Bitdefender stuck on Windows update
Bitdefender has been trying to update Windows 10 (version 2004 update 1 of 1...) for 2 days now. I just took a couple of screenshots to log the time it's taking to finish. Took this one at 10:06:25 today. Took this one at 11:36:57 and the installation progress bar hasn't moved! What do I have to do to get Bitdefender to…
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Bitdefender doesn't update windows
It's a shame when I try to install windows updates using Bitdefender, it doesn't work. I usually have to go into Windows/Settings/Update & Security & update it in there. The old 'Elevation Helper' ain't a lot of help I'm afraid. Just wondering if anyone else agrees?
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Can't login using Safepay
Long time no post....which is nice. However, I can't log into my online banking using Safepay anymore. The bank must of upgraded their security setting or something. I submitted a ticket regarding the issue but no reply yet. What's going on Bitdefender? Can you please fix ASAP. Not much point in having "Safepay" if it…
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Multiple Application Access - an easier way?
I have a program that has 48 .exe files in a folder that it runs & apparently I have to add each one individually to Bitdefender's Safe Application List so it won't block them when I use the program. Is there anyway you can add a folder to the safe application list so that everything in the folder is added rather than…
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Can't submit ticket
I can't submit a Ticket using Bitdefender's support feature. I just tried & it says there is a problem with my internet. So I figured I'd go online & post this topic....strange how I can do that if there is a problem with my internet. Houston, I think we have a couple of problems with Bitdefender....please fix ASAP. I did…
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latest update UI - how do we manual update Bitdefender?
Just got an update for Bitdefender with new UI. Looks pretty flash but the update button is gone on the Home screen. How do we do a manual update now?
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viewing hidden files in explorer
When I tick the View > "Hidden items" box in explorer it immediately un-ticks itself (see attachment). I've tried going into folder options and changing there but nothings seems to work. I used to be able to see my hidden items but something has changed, maybe recent windows update? How do I get Explorer to show my "Hidden…
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Accessing User App Data Folder
I'm trying to "Add" a game in my Gaming Profile for Bitdefender, but it doesn't show my Users/Username/AppData Folder in the Bitdefender window when I try to add it in my Profile Configuration Settings. How do you get Bitdefender to show hidden folders/files so I can add the game launcher .exe file to my Gaming Profile?
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Bitdefender updated & now my computer won't restart
I'm sending this from someone else's iPad because after Bitdefender finally updated and required a restart, my laptop can't boot up. This just went from bad, to REALLY BAD! Now I can't use my computer at all. I have to use other people's devices to even communicate with you! Excuse the French but ****! You need to email me…
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Exporting Wallet other than .db format
I know you can export your wallet as a .db file, but what if your a bit concerned your computer is about to crap itself and you'd like a hard copy of your current login details etc to print and stash somewhere safe as a backup? Can you do that with BD Wallet? I'd just like to print them out somehow.
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Bitdefender can't update
Bitdefender can't update. The vsserv.exe is running non stop but can't connect to update, although it managed to update successfully once yesterday in between a heap of unsuccessful attempts. Doesn't seem to make sense that it would work one minute then not the next. On top of that, BD still takes about 14 minutes to load,…
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Foreign language UI loading
I've reported this to Bitdefender support before but occasionally Bitdefender UI opens up in a foreign language (not sure what). It also shows Auto Pilot is off when it should be on. It only stays like this for maybe 10 seconds then switches into English. Just wondering if anyone else experiences the same issue?
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WinError5 message
Not actually sure if this is in relation to Bitdefender but thought I'd try my luck on this forum. Someone on here might have some insight to my issue. I'm using the program Blender.exe which uses an external animation player (Blenderplayer.exe) to test animation renders with. It works fine when I use Blender as normal,…
