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Mobile Security seems to think there's an unverifiable app on my phone?
In the last few weeks, Mobile Security on my Pixel 3a has been regularly throwing up overnight a notification that there is a new app installed that cannot be verified and that a scan is required. The weird thing is, no new app has been installed. Of course I worried that there was some malware that had made its way in,…
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Snap Photo function in case of failed unlocking
Hello, does anyone know why I can't see the photos here after incorrectly unlocking the phone? I gave all permissions to Bitdefender Security. I have selected displaying photos in the settings. What is it about?
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Logged in OS-device not correctly displayed in bitdefender central session
When I'm logged in my bitdefender central with my windows 10 pc and I go to "session" it shows up as "android" under "OS-device" and as "central application" under "access type", I'm using firefox to log in. I have bitdefender total security installed on 4 windows devices and bitdefender mobile on 1 android device (a tv…
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Bitdefender Password Manager does not appear in Bitdefender Central
Hello, I can't get Bitdefender Password Manager from Bitdefender Central, because it doesn't show up. I downloaded the Android app. When I entered my own account, Bitdefender Password Manager said I didn't have a subscription and I couldn't log in. I am a Bitdefender Total Security user. What do I need to do to be able to…
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Messenger behavior - app anomaly?
Hi, All the links I click inside messenger lead me to a scam page. Is this considered an app anomaly and should the app anomaly detection in Bitdefender detect and block this kind of behavior please? Or is there another solution for this? Thanks, Niko.
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Icon colors in log
What are the icon colors in the log. I see red and grey, but they both say "Malware scanner: Application $app was scanned on install and found clean" (Amazon Alexa and Proton Calendar respectively for two examples),
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Central app on Android frequently fails to load
Since I reset the data of the Bitdefender Central app on my Android phone, it fails lo load data. The website is still ok, so it looks like an issue with the app. After the login procedure (2-factor authentication via email) the app now most of the time doesn't fully launch. It frequently gets stuck on the screen you can…
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android web protection report shows no activity in last couple weeks
For the last couple of reports,Android shows no web activity. Web protection shows on when I periodically check, and I double checked the permissions and accessibility settings.
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Android Mobile with Total Security License?
BD Mobile Security (shows "trial") on my Subscription/MyServices/Licenses page while BD Total Security (5) and BD Premium VPN (10) both show "new". Huh? There is no BD Total Security (Android) app on Google Play, only BD Mobile Security, despite BD Total Security stating it runs on Android. Upon initially launching BD…
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Unable to Activate GravityZone Mobile (Cloud)
Now that GravityZone Mobile is available for GravityZone cloud console, we're evaluating it to hopefully pitch to our clients (mobile security/supervision is a frequent request). So we've got it enabled and a company console created. Wow - insane amount of granularity in the policies. But we can't activate it. When we try…
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Android App Stuck Logging In
Trying to install the app on a handset that has been reset however the app gets stuck logging in and all I can do is go back again which prompts to login again. This is on the Android 13 and I have tried to clear the cache and restart the phone. How can I get the app working please? This is working without issue on other…
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Aussie Broadband "MyAussie" has app anomaly alert on Android 13
Recently the Aussie Broadband "MyAussie" app altered on my Bitdefender Mobile Security App for Malicious Behaviour via the Anomaly App Detection tool Is there anyway to see check the report? Store: Google play store App Name: MyAussie Version: 1.5.0
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How do I get passwords from MS Authenticator?
I've attempted exporting from Authenticator, but there's no selection for it in the Bitdefender Password Manager. Is there a way to accomplish this transfer? This will make my ultimate decision on which Manager to use. Authenticator is working and there's no comparing without the same password load. Thanks ahead for any…
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After I Installed BD On My Phone, Google Messages For PC And Pairing Devices Don't Work. Any Help?
Hi guys, After I installed Bitdefender on my Android phone, I've noticed that https://messages.google.com/web doesn't work and when I try to pair the phone with the desktop using camera on the QR code on the website, nothing happens. That is, the QR code isn't scanned. I've looked into settings in Bitdefender, tried to…
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Whitelist apps in Mobile Security
If an app is detected as malicious in the Mobile Security app, one will get the huge "Your device is at risk!" every time the app is opened. If the app in question is know to be safe by the user, the warning can for sure be ignored, but the idea of the warning does not fulfill its purpose if the user get used to it and…
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How do you scan a specific file in Bitdefender Mobile Security?
I have a 8 KB mp3 file in my Redmi smartphone (MIUI 13) that won't go away. If I delete it, it returns after a couple of days. Before I knew it as a potential threat, I did try to open it a couple of times. Opening it doesn't do anything. No malicious activity as a result of that has been noticed by me either (at least as…
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Password Manager On Android Not Working. Any Help?
I tried to install the bitdefender password manager on my Android phone (Asus Zenfone 8) and I only get a blank screen at startup. Since I already have Bitdefender pasword manager on my PC I would really like to have it on my phone as well. As far as I can see there seems to be many other people having the same issue for a…
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Bitefender Free for Android - implementations
Hello, I can already imagine the answer ... but I try ...😅 For the free version of Bitdefender for androd smartphones, is there an implementation of at least web protection only? Thank you! 😉
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Android updates keep failing?
This problem keeps on happening. Bitdefender never seems to be successful in updating. Here is what I see (play store): I've tried to do a variety of things to fix it. I've tried uninstalling the app and then reinstalling it. I have manually updated the app (which always works fine) but then I will check it a week ago or…
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Android VPN won't connect on Wifi Network, working fine with Operator Network
Hi guys, it seems the Bitdefender won't work well with WiFi connections on Android devices. The VPN keeps disconnecting after 2 seconds of connection. However, the connection went well on the operator network. I'm not sure what I've missed, I tried all the recommendations coming from the list below, but nothing works.…
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Windows Anti Theft tools inaccessible from Android App
Hi all, New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly. So far really love it - having an issue with Central on Android though. I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with: "An…
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How can I scan a file on a Chromebook? (Android Protection)
Hello I have a ChromeBook, with ChromeOs so I installed Android protection. I remember I used to be able to scan a specific file either on my Chromebook or on my Google Drive (so not full scan, just a file), using the mouse right click menu. Now i dont see any Bitdefender on right click menu. Is it possible? Thanks !
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Where can we report messages and links that get through protection that shouldn't?
I've been getting a lot of spam links and dangerous links sent to me from friends whose accounts have been hacked. The messages always have some link attached and bitderender NEVER catches these anymore. It used to all the time. I checked all my settings and everything is enabled like it should be and all permissions…
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Ever encountered Mobile threats ?
Have you ever experienced any threat to the device in terms of Malware ? or Phishing attacks , or some overheating Bloatware's on your smart devices specially Android phone's
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Determining Malware on Android
Hello. I'm new to the forum and I am using a trial of mobile Bitdefender Security, and so far, I like what it does, and I also like the price, therefore, I am thinking about purchasing a subscription. However, I first wanted to ask: Can mobile Bitdefender Security or this forum determine if something unusual on a person's…
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Scam alert info incomplete
I have 3 hits from Scam Alert. It lists the link but nothing more. I use Textra as any SMS app. I would like to go in and delete the offending chats/links however the alert does not list anything useful to get me to the offending text message. What good is knowing it's there if I can't remove it? See attached screenshot.…
