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Game mod's auto profile is malfunctioning
Bitdefender's Game Mode fails to trigger automatically despite the auto-profile configuration being fully enabled. The software is currently failing to detect Steam games manually / automatically, which are installed in the default directory of the system drive.
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Website trackers being blocked by Bitdefender. How to fix?
How to remove protection in private window?
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I can't access "Manage exceptions" to create a whitelist. Security features in Bitdefender are grayed out.
Protection, Online Threat Prevention, settings, Exceptions, Manage exceptions doesn't respond to clicks. Link is not active.
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Bitdefender version update during scan
Hi devs, I was running a custom scan when bitdefender total security updated to the latest version 27.0.59.334, this stopped the scanning and after the update was complete there was no "scan stopped" message in the notifications tab. Does this mean the scan is still active in bitdefender's tasks in the background? Or is it…
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Set timer for version updates
Hi devs, When there is a new version update bitdefender just automatically updates to the latest versions even when running a scan or doing other work. Could you add the ability to set a timer for when bitdefender will check for a new version, this timer would not however effect the definitions updates. Also when a new…
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Syncing SecurePass between MacOS and iOS
I've been using SecurePass for quite a while now on both my MacBook Pro and my iPhone. There seems to be a substantial issue with syncing to the iPhone. I'm routinely unable to pull up passwords I KNOW are on the MacBook when I'm trying to log in from my iPhone. How long does it take for the sync to happen…and is there a…
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Idea: Alert Mode - Show file signatures on alert box
I really like the "Alert Mode" for the firewall, I have it enabled. The alert window I'm referring to: One thing I'd like is a quick way to see if the file trying to access the internet is signed by a trusted signature. Because one of my main back-of-mind concerns is that some malware has renamed itself, or replaced some…
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How to verify that Samsung Galaxy phone has not been compromised
I wasn't paying close attention and updated my banking app via a link that supposedly connected to Google Play. I did NOT connect directly to Google Play. Not long after, I couldn't enter my banking app via biometrics. My password needed to be entered. Could this be just because the app was updated? How do I know that I…
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Where are the scan logs in Total Security?
In my humble opinion, it is a huge flaw and degradation of the software that you can no longer go somewhere simple to look at the logs for recent scans. Where the heck do you go to look at a scan that maybe you did yesterday and you need to go back and look at the log? Whoever decided to hide the feature that let you look…
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Is Bitdefender even usable with Claude?
I'm finding so many things in Windows are harmed by BD. The latest is Claude - it can't do work even when added to exceptions, due to BD intercepting things. And that's after I found it constantly interferes with NordVPN. Clearly, it must support VPNs other than BD's own, right? I really don't think BD can survive modern…
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Wondering where I can leave some feedback / bug report?
Just purchased the Bitdefender Total Security Family Pack and so far I love it. After installing it, it immediately found an infection my previous antivirus hadn't detected (Kaspersky) and I was so happy I fully explored the application and ended up turning on DARK MODE. Anyways, I just discovered that there's a section in…
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Bitdefender Internet Security licence still valid?
I find Bitdefender internet security licences available on Amazon. Could I purchase them? Will they still be valid or upgraded to Total product as I heard internet security has been discontinued.
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Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
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Remediating Reported and Unresolved Threats
In my Threat Xplorer there are unresolved threats and there are reported threats, and I was wondering how I can remediate them.
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Unreal Engine 5 Building is being blocked by Bitdefender
Bitdefender is moving the MarketplaceRules.dll emidiate into quarantine when I try creating a Build. The file gets created in: C:\Users\username\AppData\Local\UnrealEngine\Intermediate\Build\BuildRules\MarketplaceRules.dll
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Identity Theft: What It Is, How It Happens, and How to Protect Yourself
Identity theft is one of those things people often think will only happen to someone else… until it does. It can affect pretty much anyone who uses email, social media, online banking, shopping sites, or even just a smartphone. The good news is that understanding how it works makes it a lot easier to avoid. What is…
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Bitdefender Email Protection - Stop adding "Bitdender: Safe" labels to emails
How can I stop the app from putting "Bitdender: Safe" labels on emails. For me they are a nuisance. Thanks, Jack
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Automatic Update of Bitdefender Bricked My Macbook macOS 15.3.2
This afternoon, I received a message stating that a Bitdefender update was available and that I needed to restart my MacBook. After restarting, a menu line for Antivirus for Mac appeared at the top of the macOS login screen. I was unable to get past this screen and could not click on anything with the mouse or type in my…
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Endpoint Policy Question
Hello! I have two major questions: Firstly, does setting Advanced Threat Control to Aggressive do anything? I understand that it operates at a greater deal of aggressiveness, but would it possibly prevent more malware? Secondly, does EDR provide a form of preventative protection? I saw in a Incident Report a detection…
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iOS Idle Message
What is with the new iOS idle message that can't be turned off? VPN is connected and I'm constantly doing stuff with my phone yet I get this popup message akin to "you haven't been doing anything for an hour so maybe you should disconnect VPN." How do I turn this off? Bitdefender VPN for iOS v. 2.3.24.5 iOS v. 26.5 iPhone…
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Stopping automatic scanning on an external hard drive
This issue could be a sequel to the previous one I posted. After the updating to the latest version of Bitdefender, I noticed that its behavior regarding drive scanning has changed. Bitdefender now seems to automatically scan the external hard drive connected to my computer unexpectedly, without my consent. As the relevant…
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Inquiry regarding the safety of "Camomile" software for CPU undervolting/underclocking
Dear Bitdefender / Experts, I hope this message finds you well. While searching for solutions to reduce my laptop's CPU temperature, I came across an open-source software called Camomile (used for lowering CPU frequency/underclocking to reduce heat). Before running it on my system, I wanted to consult your expertise: Is…
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Invalidated security certificate when using Outlook via gmail
I am getting an invalid security certificate and have been getting it a while.. This morning for one article I found said I had malware and it needed to be removed. CertMgr > certificates > Untrusted Certificates and delete the certificate. Then uninstall and reinstall Bitdefender.. Because it wouldn't uninstall, I had to…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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BD Mobile Security: Bitdefender Central Reports False Alerts. Any Help?
Hello everyone :) This is my first post ever on this forum in general so go easy on me ^-^ I only have one remark to make and one more specific question / issue for you. To get the former out of the way: The frequent and repetitive notification on my phone originating from Bitdefender Security promoting the Bitdefender VPN…
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Ransomware Remediation: How can I switch on Ransomware Remediation?
I am not the only one who is not able to switch on Ransomware Remediation. When I try it the button always switches back and stays gray. I tried it also with the administrator, but also with no success. I hope anybody can help me. Thank you Francesco
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Regarding the Availability of Bitdefender Personal Edition Virus Definitions and Cloud Features in Mainland China
I am currently studying at a university in Hong Kong and am about to graduate and return to mainland China. I am currently using a Bitdefender personal product (Antivirus Plus) in mainland China and would like to ask: 1. Are virus definition updates stable and accessible in Mainland China? Will there be frequent connection…
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BD seems to have crashed on my laptop
Hi, Rather worryingly, BD seems to have crashed on my macbook laptop and despite signing in multiple times it keeps asking for an "activation code" without which, it seems, it wil not function. I also now see TWO icons for BD in my bar, both showing not functioning. I am always uneasy when security capabilities fail, so…
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Google search on Mac no longer works with Bitdefender running
When Bitdefender Shield Is active, Google search don´t work. It is a problem on both Mac and iPhone. And both in Safari and Firefox. Started on my iPhone some time ago, is now also a problem on Mac and MacBook. What to do ?
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Email client security warning - "The certificate for imap.gmail.com does not come from a trusted source"
Hello. Lately, for no apparent reason, I’ve been getting a security warning from email client I'm using (Thunderbird): "The certificate for imap.gmail.com does not come from a trusted source" This notification appears only for my Google accounts. Could Bitdefender Antivirus be causing this? Or is this a security alert…