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Best option for a dual login pc
Hi, I share one of the pc's in the house with my wife and I just changed the subscription over to the family one to help protect her emails etc. What would be the best solution for the dual use pc as we have two user logins for it? would setting up hers as her family pass and then my login as me work or would it cause…
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Import Lastpass into Secure Pass fails
I am contemplating switching from Lastpass to Bitdefender Secure Pass for managing passwords. I have exported the Lastpass passwords to a csv file via their export function. Upon trying to import, I am presented with an error indicating that the file format is incorrect. Can anyone offer a suggested solution to this issue?
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Outlook won't start with bitdefender add-in
Fixed. My desktop version of outlook 365 won't start when the bitdefender add-in is active. What can i do to fix this?
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Issues with SecurePass
I use SecurePass on Firefox and I have been having issues with it. I was trying to login into my university's services and I kept getting an error message from the website. I tried refreshing Firefox and cleared all cookies and website data. I then disabled my extensions one by one, and narrowed it down to SecurePass. I…
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Bitdefender's Scamio
Do we need assembled with whatsapp when bitdefender total security is already installed & set to check whatsapp chats ?
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Refund Request
ticket: 1009915662 Requested a refund and asking for an update. I already bought a subscription through Bitdefender Internet Security the day before. This account was unknown to me till I got the bill so I removed auto renew and removed the account webmaster@allthingsweb.xyz. I wouldn't doubt if there is another auto renew…
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Anyone having some incoming calls blocked
since installing bitdefender some calls seemed to be blocked. The ones I know about are call centers but they are true businesses and not scams. How do I fix?
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Point d'exclamation blanc dans carré rouge
Hello, for several days now I've been playing with a white exclamation mark in a red square at the top of my screen. I've checked all the updates and notifications and everything seems normal. This red square appears and disappears several times a day for no apparent reason. Thank you for your help.
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Download attachments from emails, click on links without error messages
Hello, I recently downloaded Bitdefender Total Security and have had nothing but problems. I can't download attachments from emails - I do this quite often. Is there a way for them to be scanned and then downloaded? I have a lot of people emailing me with attachments that are safe. A "friends list" of safe contacts isn't…
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VPN ISP 66.203.112.83 no emails can be sent
When using the VPN with the site 66.203.112.83 from NSW in Australia, I can never send an email although I have tried lots of time, days and months. It always says it is busy, regardless of times. Not a useful site.
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Unable to select import file
I have installed a paid version of Bitdefender Password Manager on Android. I have exported passwords from both Kaspersky Password Manager and MS Edge. I am following the instructions to import these files into Bitdefender but it when I select the file, it does not upload. I was able to complete this on my PC. I exported…
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Safari - Bitdefender VPN prevents downloading of pdf from my energy supplier's site
If I request download I get a "Safari Can't Open the Page" error with a long address. If I stop Bitdefender VPN, the request runs and downloads the required pdf. This does not happen on all websites. I've tried split tunneling to no effect. Anyone got any ideas?
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Conflict with Rhino 6
I recently downloaded BitDefender, which has caused serious performance issues with the program Rhino 6 (3D design software that is critical for my job). I found people with similar issues on their forum, but no one seems to know how to solve the problem. Someone recommended just whitelisting Rhino in BitDefender, which…
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Identity Protection data-deletion-mail editor
Hi there, it´s me again: The guy with the complex questions. Today I have something rather simple to ask (at least I hope so). Or maybe im just straight up blind and I havent seen the option. Would it be possible to add a feature making one able to edit the emails identity protection sends out if one is requesting data…
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MacOS - bitdefender needs to ask to install VPN configuration every time switching user accounts
I'm running MacOS Sequoia 15.2, and I'm trying to set up a new computer with multiple user accounts. I want Bitdefender VPN to auto connect across all the user accounts. It does work, but there is one glitch. Every time I log out of an account and into a new one, Bitdefender prompts me to add a VPN configuration instead of…
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Why can't I add IP Addresses to VPN Split-Tunneling settings?
Even with "Allow access to devices on local networks" enabled in General settings, I can't connect to either my printer or my AVR. Only after disabling the VPN do I gain access again. Attempting to access printer or AVR settings by entering their respective IP addresses into the Split-tunneling textbox yields a "url is not…
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ALERT MODE NOT WORKING
Alert mode not enabling…please suggest ways to overcome
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Bank information Plan Renewal
Hi and Happy new year, I've used Bitdefender for about 2 years and its coming up for renew, I purchase an activation code for another year only to be sent to a renewal plan asking me to ad my backing info. for 84.99 I not want to do so, and had no help from Bitdefender seller? and was told it was a seller from Bitdefender…
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How can I reinstall Bitdefender VPN on my Mac laptop?
I can't access Bitdefender VPN on my laptop anymore. I've had it on the laptop for years, but today, when the VPN window is open and I click on CONNECT, nothing happens. The VPN icon on the top of the bar on the laptop has gone dim and not longer responds. How can I get the VPN to respond? I went to Bitdefender Central and…
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How can I secure SecurePass plug-in in Chrome (windows)
I installed the plug-in in Chrome for Bitdefender Securepass and imported accounts & passwords. Using Password Manager, the plug-in was secured: everytimea new Chrome session was started, I had to fill in the master password to activate the plug-in. With SecurePass it seems it is not secured the same way: when I start a…
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Wallet->.csv->SecurePass question--
I followed the instructions for importing my passwords from BD wallet to the new "improved" SecurePass using a <>.csv file. The process did not export ALL of my accounts/passwords — only about one-third of mine. (Before you ask: I only had ONE account in Wallet.) Now, those 20 records reside in an "Import…" folder in my…
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Anyone have an issue with getting all your installations to show up in Central
Just recently renewed a Premium subscription and given the devices allowance I decided to add a couple of systems. Started out with 3 devices. Installed number 4 on a system I use for Golf Sim and it came right up in Central, no prob. Installed it on one I had in my workshop that I use for searches and one of my other…
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VPN configuration not added to MacBook or iPhone. Can I manually add it?
I think the network I’m on is blocking VPN…. but my coworker is using his Bitdefender VPN on his iPhone without issue. He however already had the configuration on his phone prior to joining this network. I’m offshore, without mobile data or another network for internet access.
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Help, I installed the app with the VPN on another country, can't install in mac
I installed the app on Android, and I bought the plan while my VPN was inadvertently on another country. I sent myself one of the invite codes and when I try to continue with the Antivirus Agent, it keept closing the window after I log in on the installation pop up. I installed again the app on my mac with my VPN on the…
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Is there a more expeditious way to enable autofill in SecurePass?
Bitdefender SecurePass and Safepay analysis I imported my data from Bitdefender Password Manager into SecurePass , installed SecurePass on all of my devices (MacOS, iOS, iPadOS, and Windows 11), and removed the Bitdefender Password Manager from my devices. I was successful in signing in to my bank account website via the…
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BitDefender does not recognize my home wifi secured network as secure
I'm using spectrum, 802.11ac, WPA2-Personal. I just replaced my router and I'm keep getting Bitdefender pop-up. This is the message I get. You connected to an unsafe Wi-Fi network: xxxxxxxxxx. Wi-Fi networks using weak authentication or encryption make most of your Internet traffic vulnerable to intercept by unwanted 3rd…
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Cloud flare DNS's conflict with chrome & bit vpn
"Despite freeing Chrome from Bitdefender's virtual prison and fortifying it with CloudFlare DNS, a mysterious digital barrier persisted. The internet, once a familiar landscape, was now shrouded in fog. Only by dismantling the VPN's invisible walls could I pierce the veil and regain access. What dark force was blocking my…
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How to get Bitdefender running on Android?
My son is the admin of the account and I have been set up on my phone for some time. All of a sudden it wants me to sign up, even though I have a message in the header that I am currently being protected by Bitdefender. How do I see my dashboard again? Thank you in advance.
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Why doesn't Dynamic Network on Home profile allow firewall rule assigned to Home/Office?
Like most users, my laptop's wi-fi is usually connected to either a Home or Office network, but will occasionally connect to unsafe Public networks. I need to allow remote access into this laptop from desktop workstations while on my Home/Office wi-fi, but block these dangerous connections when on a Public wi-fi. But,…
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My VPN has suddenly been disconnected.
I get these two messages, the first advising my device has been removed from my account. The other inviting me to install. However my account page says I still have VPN installed. Can anyone help?
