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Where have the "screen time" functionality gone?
I no longer see the functionality for "screen time" within parental control. It seem to have been replaced by something called "daily internet time", which is not really the same thing. The new internet time functionality seem to just cut my children's internet connections without telling them it has done so. No prompts or…
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Parental Control is not working
Parental control on my kids computer hasn’t been working for months. I’ve reinstalled multiple times. It doesn’t read the time he’s spent playing. Allows him to play at all hours of the day. I’m very frustrated. I liked the old version because it actually worked.
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When I installed parental control by child lost connection to Microsoft store so can't use their mod
Hi I configured parental control and checked Minecraft could open ok. It was fine. But when my child went to play they couldn't access all their mods and features they had, Microsoft store was blocked. I am not worried about them accessing that program so I tried allowing various options so it would be available to them.…
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HATE the new parental controls
The parental controls were always a little buggy. Sometimes they didn't properly record websites or didnt show use time. But they were at least usable. I hate the parental controls were removed from the central app. It allowed me to change what settings I had to without hunting and poking around a website. But it also gave…
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The "New" Parental Controls - why was so much functionality removed?
A lot of functionality has been removed that we used to have previously, and I've not seen any discussion around why this functionality was removed: Complete screen lock when the scheduled offline time kicked in. Now my kids can still access their devices during their "Bedtime" schedules, they just can't go online - we…
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New parental controls: cant block a program on PC anymore? Not working on mobile either.
In the old parental controls I could block certain programmes on my childs PC during times when he wasnt allowed it, and unblock it as I needed to. Now it only shows a few programmes that I can add to exceptions, some of which he doesn't even have installed so I can only assume it comes from a generic list. It also refuses…
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Accidentlly installed Parental Control on my MacBook now no internet at all
I accidentlly installed Parental Control on my MacBook OS14 now I have no internet at all. I deinstalled every Bitdefender Product and deleted it from Bitdefender Central but still no internet.
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Epic Games Launcher and Fortnite not working with the new Bitdefender Parental Control
Both "EpicGamesLauncher" and "Fortnite" has been added to the content filter and set as "Allowed". I also added allowed exceptions for "launcher.store.epicgames.com" and "egs-platform-service.store.epicgames.com" from the "Prevented content access" list on my sons dashboard in Bitdefender Central. There are no blocked…
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New Parental Control not working with Steam payments or the "Revolut <18 banking app"
We just tried installing a (paid) game in Steam on Windows 11. Even though we explicitly "allowed" Steam in the parental control settings we could not process a payment. We had to uninstall Bitdefender in order to reach the credit card payment screen and pay. We then had to reinstall the parental control program again.…
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Parental Controls - BBC iPlayer
Hello I have just set up Parental Controls on my daughter's phone and tablet. She has BBC iPlayer on both. I allowed video streaming in content filter, and whitelisted 'www.bbc.co.uk'. However the iPlayer app will not work - it cannot get an internet connection. Is this because Parental Controls created a VPN tunnel? Has…
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New Parental Control - Today's update - "No Subscription" message
I have the same problem as half_life below, but unfortunately it doesn't go away. I've restarted the unit, reinstalled both "Bitdefender Mobile Security" (v 3.3.236.2418) and "Bitdefender Parental Control" (v 5.0.157) and also removed the unit from Bitdefender Central. The error only occurs in the Parental Control app and…
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New Parental Control - Today's update - NO SUBSCRITION MESSAGE!
After updating to the new version available today, I receive a notification that I do not have a subscription to use. Strange because it was working perfectly, but does anyone have this problem?
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New Parental control doens't work
Hello, I've got both my pc and my sons pc up to date with the new version but it doens't block his internet access at all after the allocated time. Even the extra button 'Stop internet' doens't do anything… Any1 else has these issue's? Think his pc's running win 10 and mine win 11, this can't be the issue however imo……
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Possible To Clear Web/call/sms History?
From what I can tell, it is not possible to clear the history for anything on the Bitdefender Parental Control page. Am I missing something? When I installed this product on my PC and my daughter's phone, I tested it by visiting some inappropriate web sites (to make sure they'd be blocked!) and sending SMS messages. Now,…
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Parental Control Install
Good evening you all, I am facing problem installing Parental Contron on my son's tablet with Android 10. An strange image appears but nothing happens. Any suggestion ? Kind regards Gianluca
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Parental Control blocks usage while screen time is not turned on
Hi, I have a problem where BitDefender blocks a child's account, even through Screen Time limitation is turned off. (And have never been turned on) I have tried to update BitDefenter, turned ScreenTime On and Off and restarted the computer. Am I forced to uninstall BitDefender to be able to use the computer/account again ?…
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Half of image
Bonsoir, Je béénficie d'un contrat Bitdefender total security avec controle parental. Mais je n'arrive pas a finaliser le téléchargement de Bitdefender Control Parental sur la tablette de mon fils sous environnement android . Une fois le lien envoyé et téléchargé, une image tronquée apparait, celle du visage d'un enfant…
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Is There A Way To Disable Safepay In Parental Control?
So I use Bitdefender for all my family devices. Including kids. I use a parental control app to limit children's access to the internet and social media. However, they discovered Safepay! Is there a way to disable it or lock it with a password. I ve been using Bitdefender for 2 years and it ve been great. I really do not…
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See exact URLs for sites that have been blocked by Parental Controls
Hi In the Website Activities report, I can see the general categories of sites that have been blocked by parental controls but I would like to see details of the actual domains and the actual number of attempts to access them. I know these categorisations are far from perfect and I would like to know exactly what sites…
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Parental Control works but doesn't... Screen time is not being totaled at all anymore?
This is a very recent install and at first, everything was fine other than the account to monitor does not work at all(kinda ridiculous in today's day and age). Now it will do everything including adding up the application time but shows nothing for screen time. I've completely deleted the app and all remnants and…
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Kids can stop app in the Android settings
Hello, Kids can simply stop parental control app from Android settings. Then app don't work more. Any idea? Thanks
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macOS screentime report in Central shows zero
Hi, does anybody else have this issue? I've added my sons MacBook Pro in Parental Control, and configured a maximum daily allowance as well as a few schedules (bedtime, etc). I consistenly get zero time displayed in Central for this device, although I know it has been used. What can I check to make this work? Thanks!
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Parental Control not Blocking Websites on Android
I've set up a child profile through my Bitdefender main hub and installed Parental Control on my child's cellphone which is an Android. The installation on the phone went through successfully and the phone is linked to my main control hub, but all of the websites that I assigned to be blocked on the cellphone are still…
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Is there a way to allow blocked sites for specific time periods only?
If I wanted to, say, block YouTube during school hours (like 8am-4pm), can I do that with BitDefender? It looks like sites can only be completely blocked or completely allowed, but can't apply time windows on either? Or am I missing something? Thanks
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Parental Controls and Blocking Websites in Incgonito Mode on Firefox
I was just going through my child's computer and testing the security settings and noticed I am still able to access blocked sites from incognito mode in Firefox. On top of that the blocked sites I have entered are not being blocked in regular mode either if I access the site using the search engine instead of entering the…
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Installed Parental Controls - Get "pending installation" on Devices Page
I have installed Parental Controls on my computer for my child when I go to the devices' page in my Bitdefender Central Account and attempt to assign the parental controls to my device I see the "install parental control" prompt. I click on it and get a "pending installation" notification. After this is complete I am…
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Will Parental Control Work On A Pc With One User? - 2023
A version of this question was asked in 2013 and no answer was given. It is verbatim what I am looking for so I am going to repost it here: My PC has one user account which everyone uses. I want to restrict internet access to certain times on the day. A very simple straightforward request, but I don't see a way to do this.…
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Bitdefender Parental Control showing wrong websites
Hello, I have bitdefender total security installed on a windows pc with parental control on it. I wanted to test this feature when I installed it and for visited websites it’s showing alot of websites that I haven’t visited at all. What could be the reason behind it?
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Kontrola rodzicielska - brak możliwości zainstalowania kontroli
Mam problem z instalacją kontroli rodzicielskiej na tabletach Galaxy Tab S6 Lite i Galaxy Tab A8. Wyświetla mi się takie zminimalizowane okienko jak na zdjęciu, mogę palcem przesuwać przez te informacje do pewnego momentu i nie mogę przejść dalej. Czy ktoś z Was miał taki problem? Pozdrawiam.
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Installing Parental Control on mobile, loops at Allow Usage Access
Hi, I'm attempting to install PC on a mobile - however when I get to step 10 (https://www.bitdefender.com/consumer/support/answer/1865/) I allow Access Control - but nothing happens - it just takes me back to the screen saying I need to allow Acces Control - even though it has been enabled. I'm going mad going over the…