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Parental Control stop working
hello dear, I have a problem on android devices (actually for 2 devices same manufacture ) after installing Parental Control it's working only for 20 minutes after that's it was deactivate by it self and doesn't send any information data.... it working perfect on android Samsung mobile - not working on android xiaomi or…
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Does parental control need to be installed on child's user account on mac?
I installed parental controls on my household mac. My son uses his own 'User' on the device (separate login etc...). should parental controls be installed while logged in to his user? Or just on the device while logged in to my user account?
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Who is responsible in GIF messagin not the content but GIF it self?
I saw screen shot of a GIF where apeared to be 10-15 aged girl in a sexual act. I am no a IT expert and isn't the GIF a peace of software?
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Issues Blocking Applications and Websites
I have been trying to block several sites such as tiktok, youtube, discord, via the box settings and the Bitdefender central app. No matter what I do either by putting in the website directly, or blocking the apps, my kids keep getting around it. I see that they will install the Apps from the Microsoft store and it allows…
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Screen time issue - not counting time
Hello everyone, I started having an issue that some of You already had (as I've read through the board). For the last 6 months all the time limits I had set up worked just fine, but since Wednesday everything just stopped (app shows that my children have 0 minutes screen time used). I tried setting the screen time again…
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More than one kid per Win10 device
Hi I have BitDefender Family Pack subscription from yesterday. Is it possible to add more than one child on Win10 PC? I tried to but whenever I add another child to a device the other who is already on this device just drops out from kid's profile in Parental control. Until now I had kaspersky and there I could add…
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Parental Control for Elderly Parent?
My mother has some dementia onsetting. She's still fairly with it but got into a bad situation with a pop-up asking her to call a number. Unfortunately, she did and gave the bad guys access. All has been resolved as far as banking, connection wiping her laptop and I went ahead and purchased her a new middle-of-the-road…
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Child Login
I have two systems and both have Bitdefender installed. I want to be able to set both systems for my kids to log into accounts with child safety enabled. I can do that in windows but I am unable to do it in Bitdefender. Kind of lame from my viewpoint. I need to be able to have my kids log in and be safe as much as…
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Install Parental Control - Pending Installation
Hi, I ahve Bitdefender installed on my sons computer, and am trying to install the Parental Control through Bitdefender Central, but its been stuck on "Pending Install" for about 3 weeks.. how can i install Parental Control?
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Can't assign a kid profile to an individual windows logon anymore?
Having massive problem with Parental Control. It seemed to stop working and was unblocking websites that were supposed to be blocked for one specific Windows user. Decided to delete the child profile from Central and remove the device also. Proceeded to do a new setup but while adding the device to the child account in…
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Son's laptop locked not in Bedtime hours
Hi I defined my son's laptop to be locked from 20PM-6AM. It been in Sleep mode during night. 7AM the kids turns it on, and it's still locked! Tried to override it manually using my smartphone, waiting for 2-3 minutes, and nothing.. Any help? (At the end my son turned it off/on and it been released, but that isn't a…
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How to buy Parental Control Premium
Good Day How do I purchase Parental Control Premium? I am using Bitdefender Family Pack which has Parental Control Basic but would like the cyber bullying monitoring that comes with Parental Control Premium. Thanks
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How can I see a list of specific sites/urls/endpoints that were blocked for my child?
Hey, I'm looking in the log and it tells me that my child is being blocked from certain categories of sites. This is great - kind of. I can't see anywhere I can view an explicit list of endpoints... like "which social network was my child blocked from viewing?" I'm having some issues with home schooling because the…
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Parental Controls: how to block all sites except white listed ones?
I see that Parental Controls allows blocking specific sites and allowing specific sites. But how do I block all sites except specifically allowed sites?
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How Does Parental Control Work?
Hello, I cannot figure out how Parental Control works on a telephone. I have Bitdefender installed on my laptop and my phone, and I access the app with my user. So far, so good. I want to install Bitdefender on my kid's phone, I do, and it looks exactly like the app that I have on my phone. I identify this devide and user…
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Additional Parental Control Information
Good day! I currently use Bitdefender Family 2020 to protect our families devices. As a family with young children, the parental control features that are currently available are an important feature for us. Due to COVID-19, our children are spending more time on their devices out of boredom and also for home schooling. I…
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screen time
Hi, the past couple of days the parental controller isn't totalling up the screen time as it was before and stopping the devices at pre-arranged time limits. Instead the daily reports are telling me that my child has had no screen time (2 devices) and she is not being "kicked off" by bitdefender as previously. She is of…
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Various parental control issues
Child profiles keep disappearing. In addition, the times are not synchronized with those in the Netherlands, so it seems that the children are on the phone at night and the daily restrictions do not start at 00:01 at night, but halfway through the day.
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Parental control logs children out of windows 10 frequently
Hello, I have installed parental control on 2 separate windows 10 laptops and each is associated with 1 of my 2 children. Both children experience frequent and seemingly random logouts from Windows when Bitdefender parental controls are installed. If I uninstall parental controls, the problem disappears. If I reinstall…
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Trouble installing on MacOS
I'm trying to install parental controls on my sons laptop but it wants to uninstall the Bitdefender antivirus software and visa versa. It seems they can't coexist. Do I need to install parental controls if the antivirus is already installed?
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Parental control - kids blocked at wrong times?
I have set parental control bedtimes, during which the phone should not be usable, but my daughter comes to me during the day (and during school times when she needs to use her devices) and tells me that it won't allow her to access things like her camera, or other innocuous apps like Whatsapp. When I take off the…
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HowTo Configure for Mac / iOS
Hi, I want to configure Parental Control on the Mac and iPhone from my son on my Mac. I don't get it. He's asked to do other things at on-times and so on ... Do you have any HowTos / Step-by-Step-Guides, how to configure all the possibilites? Thanks in forward, Robert
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Suggestions on Parental Control
Hi Bitdefender I hope you are now focused to listen on my suggestions. I have repeatedly tried to suggest this but no improvement has been done. Heres what i am suggesting: Android Phones: -Bring back SMS and Call monitoring at Bitdefender Central -Enable Support for real time tracking -Display a full screen rather than a…
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Parental Control feature all messed up!
Hello, Since this morning, the parental control feature is all messed up for me. My defined Children Profiles are gone most of the time, or sometimes 1 out of 3 profiles appears in Bitdefender Central. The App shows the children, but has no 'screentime' defined, while I cannot add it again coz i get an error 'not possible,…
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How to configure Parental Control
Can't find how/where to configure parental controls.
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Support issues
I am at a loss how to get effective support. Initial Support from Bitdefender was good, and have Family Pack running on three Windows PCs, four Android Tablets, four Android phones and one apple phone. However, I am having no luck at all resolving any of the issues I raise - including: * Numerous notifications that…
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"no Devices Found" For Child's Profile
I installed Bitdefender Total Security on a Windows 8.1 laptop, and downloaded Parental Control. When I create a profile for my daughter, under Choose devices for this profile, it shows "No devices found". I've tried running "Install on new device" again, but it tells me Parental Control is already installed. If I use the…
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Parental Control Not Working For Past Few Monts
My Parental control has not been working for the last 4-6 months. No matter what I tried it wont work. When it was first installed it worked fine for about 4 months and thereafter once, yesterday, for the one user, but today it shows no reports on the again even though I now that computer was accessed for browsing…
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Block All Websites?
Hi all, I was just wondering if it's possible to setup the Parental Control in a way that blocks ALL websites with the exception of a few in a whitelist? Thanks.