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Support issues
I am at a loss how to get effective support. Initial Support from Bitdefender was good, and have Family Pack running on three Windows PCs, four Android Tablets, four Android phones and one apple phone. However, I am having no luck at all resolving any of the issues I raise - including: * Numerous notifications that…
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"no Devices Found" For Child's Profile
I installed Bitdefender Total Security on a Windows 8.1 laptop, and downloaded Parental Control. When I create a profile for my daughter, under Choose devices for this profile, it shows "No devices found". I've tried running "Install on new device" again, but it tells me Parental Control is already installed. If I use the…
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Parental Control Not Working For Past Few Monts
My Parental control has not been working for the last 4-6 months. No matter what I tried it wont work. When it was first installed it worked fine for about 4 months and thereafter once, yesterday, for the one user, but today it shows no reports on the again even though I now that computer was accessed for browsing…
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Parental Control blocks usage while screen time is not turned on
Hi, I have a problem where BitDefender blocks a child's account, even through Screen Time limitation is turned off. (And have never been turned on) I have tried to update BitDefenter, turned ScreenTime On and Off and restarted the computer. Am I forced to uninstall BitDefender to be able to use the computer/account again ?…
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Block All Websites?
Hi all, I was just wondering if it's possible to setup the Parental Control in a way that blocks ALL websites with the exception of a few in a whitelist? Thanks.
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iPad Parental Controls not being recognized
Hello users, I recently purchased and setup the Bitdefender BOX 2 last night and started installing the software and parental controls. After installing the parental controls app on my child's iPad the Central app doesn't recognize that it's installed. I checked on the iPad and it has the proper certificates installed and…
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Application whitelist
Typical scenario: I want to limit games (fun, entertaiment) 2 hours per day. But there are other applications (e. g. educational applications) on my son's laptop, which should not be subject to any limit. How to set it up? As I can see, there is no such thing as a white list in the settings: ( P.S. Is this forum alive?…
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Hide Parental Control Logo On Android.
Hi, is it possible to run Parental control on Android Phone without the logo appearing? i.e. stealth mode I suppose? I can hide it in the apps list etc easily enough but the logo still pops up when it is running.. I am considering letting my recently 16 year old son loose on the world with no "parental Control" and just…
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How to operate parental control?
How to operate parental control? My children are addicted to aloe vera drinks and Coca-Cola, as well as addicted to play games like: GTA5!
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Is it possible block android apps with "Time schedule?"
I try to block WhatsUp and such apps during the school days, for my sons android phone. Is it possible block apps with schedule? I do not want those apps be blocked all the time, but following timetables configured on "Time Schedule" -section "Time Schedule" seems to control only browser usage, not apps. So if I want to…
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Upgraded To 2016: No More Control Per Session, But Only Per Computer
Hi, I just upgraded internet security from 2015 to 2016: now the parental control system applies to a whole computer, whatever user is logged on. That's not good, computers are shared between familly members, furthermore kids do not have to same age, hence do not need same policies. A parent that logs on a Pc has to go to…
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Parental Advisor 2016
Hey Guys, Why is it no longer possible to schedule computer use / time limit from Parental Advisor? Regards
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Beyond A Joke!
<rant on> Guys, This is beyond a joke. I sent a ticket to an issue with Parental Control in Central on 06.10.2015, complete with screenshots and a description of the problem. Ticket number: 2015100618110001 To date (29.10.2015) I have had a total of 13 messages :/ where the customer service (if you can call it that)…
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Having Problems Configuring Bit Defender Parental Control (2015) On My Childs Windows 8 Laptop
I have three kids, all of which have Windows 8.1 64 bit laptops. I have created an admin account on their machines and installed BitDefender total security 2015 while logged in as that admin account. I created a child account on each machine. While logged in as each child, I have noticed that they can access the…
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Bitdefender Parental Control On Android Destroys Batteries
My daughter's phone (a Samsung Replenish) used to come home from school with 90+% battery left. Then, I installed Bitdefender Parental Control, and it devours the entire battery, so it's totally dead (to the point of making Android force a shutdown) by that point. The Android battery meter shows that Bitdefender is…
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Parental Control On Android
Hi I'm in the middle of configuring an android phone for my son. I have the account on myBitdefender that I'm logging in with my Google account. Now I do not know how link it with myBitdefender's profile as there is no Google Login Available. Thanks in advance for your answer BR
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First Time User
I installed as a trial Bit Defender on my Android device before deciding to use it across the family. Now, I have LOST all my bookmarks on chrome (that were synced across all my devices) ... and I have no idea how to get out of this mess. I tried to uninstall - but there is no way to uninstall Bitdefender. Please tell me…
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Parental Control Causes File Download And Page Errors
Just wanted to put this out there in case someone else is experiencing the same problem. I installed Bitdefender Total Security (17.26.0.1106) in March 2014. In the past month or so I have had issues when clicking on links or typing an url directly into the address bar of my browser. Instead of displaying the page the…
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Bitdefender Parental Control Update/sync Interval
How often does the Bitdefender Android Client update/sync with the backend server/dashboard? It seems to take over a half an hour to update. If there isn't a set sync interval, perhaps there could be a setting for the Sync interval & Location interval. For example, if a child user tries to access a blocked website, or text…
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Bitdefender Parental Control Does Not Block Google Images
Hello, Bitdefender Parental Control does not block a.dult content on Google Images. When i enter ######, pr0n, xxx etc by Google Images i can see a lot of a.dult images. Does anyone know a solution? Thanks!
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Passwords And Control
So this may seem strange but my kids have administrator accounts on their computers (i dont want to be forever prompted to come login everytime they want to do anything) but I do want to block them visiting a.dult websites and monitor their facebook etc, is there anyway to use bitdefender parental control to do this or am…
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Looking Into Purchasing Bitdefender
I presently have another protection product that I wish not to name whose parental control has a serious flaw so I'm thinking of purchasing Bitdefender if I can be convinced that the particular vulnerability doesn't exist in this product. So that I don't open a can of worms for those attempting to find ways around these…
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Download Link Parental Control
i know this link online Installer: http://download.bitdefender.com/parental_c...2013_online.exe but i need Offline Installer ! please give me download link ?
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Parental Control Category "computer Games" Blocking When It Shouldn't
I have set-up Parental Control on two of my PC's and I am mainly using it for web activity control using the categories. All is working well except for the "Computer Games" category. Despite unselecting this category Bit defender keeps blocking web sites that my children access. For example Amazon.co.uk and ebay.co.uk are…
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Can't Install Parental Control - Please Advise
On Windows 7 PC using Google Chrome browser. I'm able to get to my.bitdefender.com and see the dashboard. Though, when I click on Parental control my browser just times out and spins. Please advise as I need to configure parental controls.
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Disabling Bdparentalservice.exe
Hi, I installed IS 2013 today. Noticed bdparentalservice.exe taking up not insignificant memory. Don't need it, and would like to know if there is a way to diable it via Bitdefender (not via Windows). I've read other posts that seem to be addressing the same thing; however, the responses were not satisfactory. Responses…
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User Not Showing Up When Adding A Child
The workgroup and PC is showing, but when I try to add a child, only the admins are visible for each pc; kind of defeats the purpose of having Parent Control.
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Strategies To Filter Images
I am seeking techniques to filter images of a.dult content under one of my profiles. With the pornographic category enabled, there is restriction to websites of the a.dult nature on internet explorer. On firefox, compatibility with bitdefender is not the same, allowing for one to search for "**** under google. Now the…
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Can't Install Parental Controls
Ok.. I like Bitdefender and I won Internet Security 2014 so I decided to install Bitdefender free on my kids computers but now I can't install Parental Controls? So I can have anti-virus or parental controls? I have to choose one or the other? I don't understand what's going on here? I know I can install my Internet…
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Bitdefender Not Blocking The "non Allowed Words"
Hi there, I have Bitdefender Internet Security 2013 and I have tried to use and check the "PArental Control" feautre, and it is not working. I have selected as peripheral my Computer and a user I have on it, and defined the word "###e" as non-allowed ... but when I log in with this user and typing "###e" I am getting…
