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Manage Apps page blank
When I go into Bitdefender Central and go into the Parental Controls tab I can see my kids accounts, and their web and app activity, but if I click down into Manage Apps the pane is blank for both kids even though there is daily app activity captured on the previous page. I have updated to the latest version on both…
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Microsoft Edge Not Blocking Websites
Parental Control website settings seem to be working fine in Chrome but doesn't block any sites in Edge, like its not working at all. Is this a known issue or is there guidance on things to check within Edge to ensure Parental Controls are hooked in?
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I am not able to see my which apps my child has downloaded on his phone.
I am trying to restrict certain apps my child has on his phone and also see his contact list. Though I was able to view previously now the only apps I am able to see are his settings and gmail. None of his contacts are visible. Is there something that might have gone wrong? I had to reinstall it because he was also able to…
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Parental control, switch on anf off and not working in Edge
I installed parental control to block inapropriate use of my laptop by my child. So as it is obvious the conected device to my child's parental control profile is my laptop. How can i easily switch off the parental control from this device in order to use it myself, without deleting my child's profile in Bitdefender…
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Parental Control design flaws on Windows 10 -any improvement over last year?
Dear community, I am using the BitDefender Family pack since 2020. I had to stop using the Parental Control after some months due to its design flaws on Windows 10: Parental Control can monitor only 1 user profile on computer (other profiles are not protected) Safe Pay browser could not be monitored/controlled by Parental…
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Use BD central android app vs web portal on Windows
There is a glitch on the Android app around blocking websites. I have an example of blocking YouTube.com. I had been trying that without success on the Android app, then I happened to login to BD central portal on my PC and added it there and boom, it worked. Perhaps BD can have a look at that or the community users can…
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Whitelist App from Parental ScreenTime
Is it possible to whitelist an app from Parental Control's Screentime? My case: My kids sometimes want to message with me while at their mom's house. We use WhatsApp in order to do it. So is there a chance to whitelist WhatsApp from the Parental Control ScreenTime? Thank you.
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No Web Reports
I bought the license for Parental Control. When I click to see the web reports on a motorola electrify 2 xt881 it says no web reports generated. I know there has been activity and would like to know why it isn't showing up. I am checking on the account from the bitdefender website from my laptop that runs windows 8. Am I…
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I added a device to parental control. Says "pending installation"
Clicking next to this is states "we are remotely installing parental control, it may take a while. be sure the device is on and connected to the internet" It has been for 24 hours.....
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Parental Control Application Monitoring prevents Google Apps from working
When I installed Parental Control on a laptop, it prevented the Google Apps from working. I had to disable 'Monitor Apps Used' for the Google apps to work.
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Parental Control stop working
hello dear, I have a problem on android devices (actually for 2 devices same manufacture ) after installing Parental Control it's working only for 20 minutes after that's it was deactivate by it self and doesn't send any information data.... it working perfect on android Samsung mobile - not working on android xiaomi or…
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Does parental control need to be installed on child's user account on mac?
I installed parental controls on my household mac. My son uses his own 'User' on the device (separate login etc...). should parental controls be installed while logged in to his user? Or just on the device while logged in to my user account?
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Who is responsible in GIF messagin not the content but GIF it self?
I saw screen shot of a GIF where apeared to be 10-15 aged girl in a sexual act. I am no a IT expert and isn't the GIF a peace of software?
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Issues Blocking Applications and Websites
I have been trying to block several sites such as tiktok, youtube, discord, via the box settings and the Bitdefender central app. No matter what I do either by putting in the website directly, or blocking the apps, my kids keep getting around it. I see that they will install the Apps from the Microsoft store and it allows…
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Screen time issue - not counting time
Hello everyone, I started having an issue that some of You already had (as I've read through the board). For the last 6 months all the time limits I had set up worked just fine, but since Wednesday everything just stopped (app shows that my children have 0 minutes screen time used). I tried setting the screen time again…
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More than one kid per Win10 device
Hi I have BitDefender Family Pack subscription from yesterday. Is it possible to add more than one child on Win10 PC? I tried to but whenever I add another child to a device the other who is already on this device just drops out from kid's profile in Parental control. Until now I had kaspersky and there I could add…
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Bitdefender threat error even though I never installed Bitdefender
I got this strange error today: A problem has occured in BitDefender Threat Scanner. A file containing error information has been created at C:\Windows\Temp\BitDefender Threat Scanner.dmp I can see the file is there. But I've never installed Bit Defender on the machine as far as I know. It's a Win2012 R2 machine I use as a…
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Parental Control for Elderly Parent?
My mother has some dementia onsetting. She's still fairly with it but got into a bad situation with a pop-up asking her to call a number. Unfortunately, she did and gave the bad guys access. All has been resolved as far as banking, connection wiping her laptop and I went ahead and purchased her a new middle-of-the-road…
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Child Login
I have two systems and both have Bitdefender installed. I want to be able to set both systems for my kids to log into accounts with child safety enabled. I can do that in windows but I am unable to do it in Bitdefender. Kind of lame from my viewpoint. I need to be able to have my kids log in and be safe as much as…
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Install Parental Control - Pending Installation
Hi, I ahve Bitdefender installed on my sons computer, and am trying to install the Parental Control through Bitdefender Central, but its been stuck on "Pending Install" for about 3 weeks.. how can i install Parental Control?
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Can't assign a kid profile to an individual windows logon anymore?
Having massive problem with Parental Control. It seemed to stop working and was unblocking websites that were supposed to be blocked for one specific Windows user. Decided to delete the child profile from Central and remove the device also. Proceeded to do a new setup but while adding the device to the child account in…
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Son's laptop locked not in Bedtime hours
Hi I defined my son's laptop to be locked from 20PM-6AM. It been in Sleep mode during night. 7AM the kids turns it on, and it's still locked! Tried to override it manually using my smartphone, waiting for 2-3 minutes, and nothing.. Any help? (At the end my son turned it off/on and it been released, but that isn't a…
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How to buy Parental Control Premium
Good Day How do I purchase Parental Control Premium? I am using Bitdefender Family Pack which has Parental Control Basic but would like the cyber bullying monitoring that comes with Parental Control Premium. Thanks
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How can I see a list of specific sites/urls/endpoints that were blocked for my child?
Hey, I'm looking in the log and it tells me that my child is being blocked from certain categories of sites. This is great - kind of. I can't see anywhere I can view an explicit list of endpoints... like "which social network was my child blocked from viewing?" I'm having some issues with home schooling because the…
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Parental Controls: how to block all sites except white listed ones?
I see that Parental Controls allows blocking specific sites and allowing specific sites. But how do I block all sites except specifically allowed sites?
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How Does Parental Control Work?
Hello, I cannot figure out how Parental Control works on a telephone. I have Bitdefender installed on my laptop and my phone, and I access the app with my user. So far, so good. I want to install Bitdefender on my kid's phone, I do, and it looks exactly like the app that I have on my phone. I identify this devide and user…
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Additional Parental Control Information
Good day! I currently use Bitdefender Family 2020 to protect our families devices. As a family with young children, the parental control features that are currently available are an important feature for us. Due to COVID-19, our children are spending more time on their devices out of boredom and also for home schooling. I…
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screen time
Hi, the past couple of days the parental controller isn't totalling up the screen time as it was before and stopping the devices at pre-arranged time limits. Instead the daily reports are telling me that my child has had no screen time (2 devices) and she is not being "kicked off" by bitdefender as previously. She is of…
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Various parental control issues
Child profiles keep disappearing. In addition, the times are not synchronized with those in the Netherlands, so it seems that the children are on the phone at night and the daily restrictions do not start at 00:01 at night, but halfway through the day.
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Parental control logs children out of windows 10 frequently
Hello, I have installed parental control on 2 separate windows 10 laptops and each is associated with 1 of my 2 children. Both children experience frequent and seemingly random logouts from Windows when Bitdefender parental controls are installed. If I uninstall parental controls, the problem disappears. If I reinstall…