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How do I get a new Google Auth QR Code for Bitdefender forum?
Good day - Bitdefender forum uses Google Authenticator to 2FA the accounts. I've just got a new phone, and am setting up Google Authenticator. I need a code or QR code form BitDefender forum to transfer setup Google Auth on the new phone - how do I get one? (On Gmail accounts I can generate on in the profile/security…
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tired of bitdefender recommending me to create a passwork for my pc
why can't I skip this recommendation?
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Right Click File Scan
Win10 OS and BD2020. I lost the ability to right click select a single file or folder and have BitDefender perform a scan. How do I go about re-enabling this feature?
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Never heard of these
Don't have a clue what these are so I can't change password. Please help.
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PotPlayer installation crashes/doesn't start.
Hello all, my question says it all. I can run the installation before installing BD Total Security, but after installing Total Security I'll not be able to install the program or update the program as well. Have tried including the setup file in the exception list, but none worked. I do not even get any notification as to…
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Cant send attachments in Gmail.
Hi, I migrated from Kaspersky to bitdefender to try it out. Any non malicious attachment is being blocked by bit defender.And the attachment is failing in Gmail. How can I resolve the issue ? Thanks.
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How do I track my ticket?
I have had a ticket opened since August 24 and I have not heard anything from support. How do I track this ticket to get a status update?
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Downloading files
Ok, so I'm trying to download a file which gets blocked. Then I add the URL as exception because I can't add the file since it's not even downloaded. Doesn't work. I open the quarantine and remove it from there while also making sure the option to auto except files that are manually removed is on. Doesn't work again and…
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bdredline.exe
Hello, i have Bitdefender internet security, Version 25.0.26.89, last update 17/08/2021 11:27 i found 2 bdreline.exe process running. The first "C:\Program Files\Bitdefender Agent\redline\bdredline.exe", version 1.0.1.42, size 1.81 Mo launched from the registry key…
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During SafePay characters cannot be entered into secure website fields - on two Windows 10 PCs
During the last few weeks, when using Safepay, I cannot key characters into secure website fields (e.g. payment sites, Government sites). What happens is the cursor in the website field blinks at an incredibly high rate as if somethng is running fast in a loop, and then when I try to enter keyboard characters in (like ID,…
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How to Permanently Add Firefox as Safe
I have Bitdefender Antivirus for Mac. Whenever I try to download a file on Firefox, I get told I can't download files because I previously blocked the application from [doing something]. I don't remember blocking it from doing anything, but it's entirely possibly I or my wife did something without realising. I can fix this…
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T-Bird email question
Moved from Bitdefender Plus to Total Security 2021. T-Bird is my email client. When getting new emails, they are no longer in bold type. Hard to glance at the screen at note a new email quickly. Tried turning off the email scan but it still comes in with no bold face highlight. The interesting thing is the other email…
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Please explain: "We detected a change in your device's settings that allows users to modify security
I keep getting this message, and it's making me nervous: "We detected a change in your device's settings that allows users to modify security policies. Changing security zone policies may allow restricted pages to execute potentially malicious operations, thus, your device may be at risk." The only option given is to…
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i can't install bitdefender
The installer looks like this ... Windows 10 64 bit 21H1 I have internet explorer 11 installed
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I couldn't uninstall Bitdefender Antivirus Free 2021
it doesn't show in installed programs and I tried the bestunistalltool and it couLdn't find the the product! I tried with brute force and I got "no product code" I tried everything and can't get out of the system, it only appears in registry
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i can't install bitdefender
The installer looks like this ... Windows 10 64 bit 21H1 I have internet explorer 11 installed
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TS About information missing
Does anyone else have the same issue as shown in the picture below (no info in the Threat Information Updates and the Engine version field are empty) ?
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why do my email recipients not receive documents with personal info from my pc
When I attempt to send signed and filled out questionaires by email the recipients will only receive the blank document with none of the pertinent info included. Is there a setting on Bitdefender that will allow all the info to be received?
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How much data is used during first time installation of Bitdefender Internet Security 2021?
I am dependent on mobile data and its quite close to it's monthly quota which will reset in about a week. Any idea how much data is downloaded in total including the updates etc? If it's more than half a gigabyte or so I might need to postpone it to next week. I had installed Bitdefender in my laptop close to 3 years ago…
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I cannot fully activate BitDefender Antivirus Plus
I downloaded BitDefender but can't get it past the LITE version even though I paid for the full version. I uninstalled Norton Security using the uninstall tool for it. It tells me I'm stuck on the LITE version because I can't Norton is still on my system. It's not. Please help.
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Quick Scan taking way too long
Hi The last couple of weeks my 'Quick Scan' has been on the whole day and still does not finish scanning? Help please!!!
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Re: tracking cookies
Why does Bitdefender not recognize and remove tracking cookies. Presently I have to use a separate program (Super Spyware) to do that, and it always finds those tracking cookies so I can remove them.
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Reinstalling Bitdefender after a clean Windows 10 reinstall
I have Bitdefender Antivirus Plus on my laptop, and need to do a clean reinstall of Windows 10 Home, which means I'll have to reinstall Bitdefender after the Windows reinstall. Is there anything I need to do with Bitdefender before my hard drive gets cleaned - such as uninstalling Bitdefender first - so that I won't have…
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How can I connect to NHS wifi?
Hi. I'm an NHS doctor and need to connect to the hospital NHS wifi at work, but Bitdefender classes this as an open wifi, gives a box to ocnnect to VPN and never lets me connect to NHS wifi. Is there ANY way I can mark my NHS wifi connection as safe and use it as a trusted home/work network? Many thanks, Cj
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bdservicehost.exe is using massive amounts of system RAM
I am having an issue with the bitdefender antivirus process eating up all of my system RAM. As you can see below it is using excessive amounts (16GB here but I have seen as high as 27GB) It slowly grows over time (approximately 1GB per 30mins) and will eventually stop the computer from responding at all. I followed the…
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Latest Version of Bitdefender?
Would it be possible to create a "pinned" thread with the latest version of Bitdefender listed for quick reference by the community? i.e. 23.0.14.61 Thank you for your consideration.
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We detected a change in your device's settings that allows users to modify security zone policies
I got this message today with the new GUI and the only option was to "Fix it" This is not a good approach, please make it possible to see details about what device and what choices are available. I often experience Bitdefender blocking my docker for desktop and kubernetes and honestly I'm getting tired of this at every…
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Bitdefender Home Network Helper Process - 12GB RAM utilization
today, I felt my Windows 10 system sluggish, it's not responding to any of my activities. In taskmanager I found that Bitdefender Home network Helper Process is using nearly 12GB of RAM. What is this process. How do i get logs or utilization dump of this process.
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Why does quick scan have different target processing to full scan
When I run a quick scan these(picture attached) are the target processing options. Is this normal?
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Forced (failed?) update caused BSOD
Hello. During yesterday (April 28th, Wednesday gmt+1) I was in a digital seminar pretty much all day when Bitdefender all of a sudden forced an update on me. And I have it set to update only once a week on Sundays. So this was quite inconvenient. This update resulted in a Blue Screen Of Death and I had to restart the PC.…