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How to delete large BDQ file
I've just discovered a 26Gb bdq file lurking in Program Data\Bitdefender\Desktop\Quarantine. The problem is that there is nothing in quarantine, according to Bitdefender Internet Security. I've tried manually deleting the file, but it says Administrator permission is required (which I am). How does one get rid of this?
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Customer service
Hi, Does anyone have a 'phone number that actually connects to customer service, I have tried and tried and just get cut off after being 'put through' to the department I want. They are also not replying to e.mails, I have been 'auto renewed' even though this was cancelled on my account last year. Help. Pune
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BDServiceHost - High CPU/Power usage when using Epson Scan (V39 Perfection Scanner)
Hi, I seem to be getting high usage, during the scanning of a document which I am not sure if it is slowing down the generation of the TIFF files I am creating (around 150 MB files) Can you advise please?
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How do I uninstall bitdefender on a device from bitdefender central?
Lost device, how to uninstall it with bidefender central?
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Memory & CPU usage of BDLDaemon
Hi. On my Mac running Catalina, in "Activity Monitor," BDLDaemon is almost always at the top of the CPU usage list. Today, I noticed that is is consuming over 600 MB of real memory. Is anybody having similar experiences? The suggestion on some fo the Bitdefender pages seems to be shut the "Bitdefender Shield" off. This is…
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Suspicious connection popups
Hi! I haven't had any problems with Bitdefender till today when the "Suspicious connection" pop ups, keep coming even though I am not working with a browser. It's annoying, because they don't let me work on anything and don't know to stop them or reset this thing. I click on the close icon and it does not close, they just…
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About traditional Chinese language
In the past, there was a company in Taiwan that produced Chinese cultural Bitdefender. Would like to ask why it is not provided now? Or is it possible to provide a way for users to make their own? Thx
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Problems with editing the policies
Hello everyone, i have the problem that i cannot edit the guidelines in my Bitdefender Gravityzone. (There are 2 set up. Both cannot be edited). If I open them and e.g. add a website as exception (so under Network Protection --> Content Control --> Settings --> Exclusions --> "Use exception" is checked --> URL is added,…
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Ancestry.com
Ancestry.com says virus protection is preventing me from logging on to my full account. Suggestions?
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Annoying reminders
I updated to v. 25 and tweaked my settings - among other things, to disable "recommendation notifications" and "special offers." Nevertheless, I keep getting notifications to turn on Safepay, VPN, and other features I don't want. Is this a bug?
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No risk/at risk
Just signed up my two macs. On checking the status of both, one says no risk while the other says at risk. What do I do ? Thanks.
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How to whitelist Google File stream in Bitdefender?
What the Bitdefender does is that, yes it allows the installation of the the Google sync drive but it seems it won't allow the user to login. Maybe it has something to do with the streaming on cloud?
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How do you handle this prompt, () yahoo is not responding due to a long running ******)?
I don't know if you have any advice for me since this question has nothing to do with Bit defender
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Completely uninstall Bitdefender Total Security 2020?
I mean COMPLETELY, not the intepretation that Bit Defender has, which is to leave all the files still on and processes running in the background which cannot be deleted or tasks ended from task manager (neither unticking the processes in msconfig start up because they just re-tick themselves!). BD always prevents Windows…
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In the "Free" Version of Bit-Defender...
In the "Free Version" of Bit-Defender, are "Updates" automatic, or do I have to preform them manually... AND, how often is my computer "Scanned", or do I have to do my security scans "Manually"?
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Bitdefender Device Management clarification
I'm using Total Security 2020 and I noticed yesterday that there was a item in the installed programs that occurred - Bitdefender Device Management. It showed up on its own, I didn't install it. I do not find much useful information on the internet, so I ask you to clarify how it appeared, why and what exactly does this…
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Abnormal CPU usage by Bitdefender virus shield
Guys, I just upgraded to the most recent version of BD and discovered that it causes an extremely high CPU utilization that is balancing around 40% all the time (see in image attached): Is there a quick fix to that? The PC restart does nothing. The OS is Windows 10 (v2004). I'm running MS outlook and the Edge browser only…
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initial impressions of Bitdefender Total Security
The software package looks thorough but bloated and definitely does not play well with others. If I do not have any local email clients, why does anitspam default to on? If I already have 1Password or LastPass (at least), why does password manager default to on? SafePay is a nice idea but is useless to me because it only…
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How Do You Quickly Add Multiple Files To The Exceptions List?
I'm trying to add over 30 items (such as Cheat Engine components) to the Advance Threat Defense and Ransomware exceptions list. How would I do this quickly? Drag and drop does not seem to work; and browsing to the files manually, one-at-a-time takes forever! So how do you quickly add a large amount of items to the…
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IObit Uninstaller
Will IObit Uninstaller interfere in any way with Bitdefender's smooth operation? I am asking because IObit wants me to install an Advanced SystemCare plug-in that, IMHO is similar to what is included in my BD Total Security Settings.
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Latest version offline installer needed for free version!
My internet seed is very slow. Could you send me a offline installer link of free version? I have got some third party link. But I need official link for security reason.
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Should I turn off Windows Defender Firewall in services after Bitdefender installation?
Windows Defender firewall is still running in services after installation of Bitdefender. The documentation says that Windows firewall will be disabled during the installation. Does that mean Windows Defender firewall? If yes, then should I stop this service from running? The installation did switch off the other Window…
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Internet Security Build 25.0.2.14 - Memory leak?
Hey, does anybody else see this? It does not happen all the time, just sometimes. Computer was fresh installed. Nothing is running, but its increasing and increasing:
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Internet Security 2020 is not Updating?
Ever since the update yesterday with reboot the software isn't updating for me. The last threat database update was over 9 hours ago before I rebooted my PC after the product update! Manual update doesn't work either. I'm running Windows 10 X64. I did a full uninstall including using the Uninstall Tool and deleting all…
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Bitdefender Free and root certificate
My understanding is that many AV's including Bitdefender Free install their own root certificate for scanning SSL websites. I don't want to debate whether this is good or bad. Instead I wanted to know how it works. On some websites, when I view the certificate, it shows that it was issued by Bitdefender. However, on other…
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Bitdefender trial
Hello, I have an issue with BD internet security trial. Every time I downloaded, it installs me the total security, the downloaded file says bitdefender_isecurity.exe but it's not the internet security. https://www.bitdefender.com/Downloads/
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product updates
Hello: Has anyone been having problems with product updates within the last couple of days? I did an update a couple of days ago, and it said that it was installing new files and required me to re-boot my pc, which i did. But since then, it has not updated. Any help or suggestions would be appreciated. I am running…
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Threat Database Isn't Updating?
I first noticed this before I went to bed last night that my threat database was hours old. Something like 4+ hours I think. I just looked on the About tab and my threat database is from 7:42 am. The Current time for me is 2:40 pm. Now I uninstalled and reinstalled the software the other day because of another issue that…
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asasas
Please Delete This, thank you
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Password Window cut off
Hey, does anybody else having this issue? I did a fresh installation today and it is still the same. It is just that window, all other windows are okay. BR Bernd