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Activation Problem!
It has been quite some time now since I created my account but I have yet to receive an activation email. Any help?
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Password Problems
Hi I have BD IS 2013 and am using Windows 8 and when I click on Autoscan I get the attached message. Please help Thanks
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Bd Browser Toolbar, Not Showing
I recently drop Nortons, done allot of research and picked DP for my VP. I purchased Total Security 2012, had a few problems one of which was no browser toolbar. Never seen the small drop down tab either, and I run my mouse arrow all over where it was supposed to be(left side below the tools tab). With the problems I had…
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Appalled At Tech Support!
I am absolutely appalled at the e-mail that I received from tech support today in response to my request for a refund! Below is their response, followed by my response.. I pray that somebody from BD reads this and realizes how bad things are going between BD's tech support and their customers right now, because no customer…
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Www.tarma.com
Why is www.tarma.com blocked? I'm using their installer already for many years, but now I can not go to that website anymore...even not when I click on the option to go there anyway. I have just recently switched to Bitdefender.
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Waiting For Activation
HI, I download a trial of TS 2013. It says I should get an account activation via email but I have not received it yet. How long does it normally take to receive?
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Bitdefender Total Security + Modem Error
A weird thing happened today when I uninstalled my BD Total Security 2013.After I restart my computer for the clean install again I realised that my modem stopped working and no internet connection at all.So I made system backup to the time before I delete BD all of a sudden my modem started working again.So what's the…
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Windows 8 Says No Protection
Windows 8 tells me there is no virus and spyware protection active. Bitdefender 2013 says all is ok. When I try to activate Bitdefender in the W8 maintenance window nothing happens. Any ideas how to stop this false alarm? Tnx, Antoon
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Problem With Activation!
I downloaded TS 2013. But first I created an account with name and email. I then installed TS 2013. It seem to install OK but when I went into accounts it said I need to click on verification link in my email. So I did that ,,,,a few times,,,, and for some reason my accounts says I need to still verify thru my email. I…
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Support Question
I'm curious, does this Support Forum actually provide support? Just wanted to ask because I've been waiting TWO days for a response to my post in the Firewall section!
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[resolved] Connection Problems
Hi, I have purchased bitdefender antivirus plus, i have never had any problem with my connection, even with free AV i never had a problem, the nightmare starts when i decided to buy this product: First: i donwload installer, is not able to install, connection error, the problems start. second: i try everything from forums,…
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How Do I Reply To An Active Support Ticket?
Hello I have had some problems with cancelling auto renewal and I managed to contact BD online. I received an email today telling me "This is an automated message letting you know that you have an open support ticket with the Bitdefender Customer Care team". This is the first I knew of having a support ticket! Anyway, the…
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Cannot Run Scandisc On Boot Drive
With BD Total Security 2013 installed i cannot run a scandisk (chkdisk) on my boot drive C. I get this message: Cannot open volume for direct access. Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feature from the control panel to restore the system to a point…
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[resolved] Windows7 64bit Updates Can't Configure
Since about the time I use Bd 2013 Total Protection (64 bit), windows7 updates, cannot configure. Altogether 17 items, all security updates. I downloaded and installed them many times, then during the required reboot, the system starts configuring the updates, and at about 15% reverts the changes, says the updates cannot…
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Youtube Flash Video Does Not Play, Only Black Screen
I am a Bitdefender reseller, and have found that many clients (including myself) who use Exede satellite Internet can not play youtube video. On my personal laptop, when I am at home on the Exede system, youtube video will not play. When I bring my laptop to my office where I have cable broadband (Time Warner Road Runner)…
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Does Licence Only Apply To The Existing Version Of Bd?
Hi I am running BD Total Security 2013 (for 3 PC's) with quite a few months remaining on my exsisting Licence. When BD bring out BD Total Security 2014, do I qualify for a free upgrade (if my current licence is still valid) ? Or do I have to purchase an upgrade to BD 2014 (even though my licence may be valid) ?
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Avangate & Bitdefender
I have also been charged twice for my 2013 renewal. One on my Paypal account "Avangate BV" and the other from DRI Bitdefender. This is supposedly for the same subscription renewal and for different amounts. I called the attention of Bitdefender on this during the transaction, thinking it was a hack, but never got a reply.…
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Trial Experience
Hello, Last week I decided to do a trial of BitDefender Total Security 2013. I decided I would install it in a VMWare Workstation 9 VM running Windows 7 x64 Ultimate that I use for remote access to my office workstation and a few other miscellaneous tasks. Here is how it went: 1) I did a complete uninstall of MSE.…
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Processes Not Closing After Application Close
Ever since I installed Bitdefender Internet Security 2013 I've noticed some applications such as Firefox and DiabloIII.exe not closing after I close the application. This only started after I installed 2013 and never happened under 2011 and 2012. before I uninstall I'd liek to see if there is something I need to turn off…
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Safepay
I have issues with SafePay and can someone tell me how to disable it. It has stopped me completing transactions on several occasions and it is costing me money. I have more than a year left on my subscription but, if I can't resolve this, I'll be changing to another antivirus which lets me control what I do on my computer.
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Features In Bd Total Security 2013
I was a KIS user for many years and just recently converted to Bitdefender Total Security 2013 and was wondering about some features that may or may not be included in this program. 1) Is there a rootkit scanner included? 2) Is there a Sandbox available or does BD provide sufficient protection that it's not required? It's…
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New User And Many Questions!
First things first...BD IS 2013 is lighter compared to 2012...Someone pls answer my following questions 1)I tried to start antispam but I could not do it even though I enabled it during installation..why is that so? 2)why HIPS is not enabled by default? 3)scan takes really a lot of time!!!!At present I am running a full…
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[resolved] No Help From Support
I was having internet security 2012 and there was no problem. I downloaded trail version of anti-theft. Immediately the dash board indicated that I am on trial version and the number of days left for renewal was displaying 30 days as against my valid licence period of more than 220 days. I wrote to support, who sent me a…
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Interesting Problem I Had With Internet Security 2013 - Loss Of Connectivity
I installed Bitdefender Internet Security 2013 (3PC License) about a month ago. and the installation went off without a hitch. Computer A one day had no internet. I was helping remotely on the phone. I had the person do the following: Check Cable modem, does it have power, lights check router, power lights? verify cables…
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[resolved] Bd Main Menu
Hi again.... When I click the BD icon, menu pops up with nothing inside. Only the top icons like, Events, Settings, User Mode. When clicking Settings, it shows 'Settings Overview' and under it 'General'. All the rest of the options are gone, Anti-Virus, Network, Update, etc. What happened here?
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[resolved] I Can Turn Off The Computer
Hello, I have a similar problem as zonemaster60, so that I can turn off the computer. The problem appeared after changing from Windows 7 to Windows 8. Best regards, Konrad K.
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Bitdefender 2013 Features
Bitdefender 2013 can block the ads, banner, pop-up in web browser, and in some applications like Kaspersky?
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Bitdefender 2013 Detection
Check This : Statistics on the detection rate for each antiviral products (daily) http://threatcenter.crdf.fr/?Stats Why Bitdefender only in the 4th places?
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Want To Have Bd Products
I am from China, in the Internet to see your products BD TOTAL SECURITY 2013, feel good, in that we don't see the point of sales products, some pity, I wonder if you could provide TOTAL SECURITY 2013 downloads address, a set of activation code to me, especially want to use this kind of great products, thank you.…
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Bd Desktop Parental Control :disabled
Most of the time when i restart my pc bd desktop parental control is disabled and i must restart again that to run it what's my problem ? windows 8 rtm bd total security 13