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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [Latest Updates]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Possible small bug when viewing the file location of a firewall alert.
This might be a small bug, but might be worth looking into. Whenever you open explorer to view the file of a firewall alert via the GUI it spawns explorer.exe /factory {75dff2b7-6936-4c06-a8bb-676a7b00b24b} -embedding under svchost in process explorer. This is normal and is usually spawned when you open a folder from…
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Can Bitdefender slow down transferring music from my PC to my streamer? What to do?
Hello, I am the owner of a Win11 PC and of a Bluesound Vault 2i streamer. Both are wired (Ethernet) connected to my Internet router. I have noticed that transferring (copying) files from the one to the other seems slow (in both directions). I suspect that Bitdefender might contribute to that but I have not found a way to…
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Safepay won't login to Discover
I contacted Discover, which suggested I quit using Safepay since I can login with a regular browser. I liked the idea of Safepay, but is it worth the hassle? BTW, I can't find any place to complain to Bitdefender about the problem.
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Questions before switching
G'day As a long-time user of Norton's security suite, I am disillusioned with the direction this product is headed in with their 360 update. Despite much complaining on their community forums, they're not listening to paying customers, so I've decided to vote with my wallet and switch to an alternative. BitDefender is…
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Windows 11 Update KB5065426(26100.6584) Size 88.5GB in Vulnerability scan results - Needs fixing!
Hi, Has anybody tried to install the latest update from Windows version mentioned in the title? I have never downloaded an update this size, even the win10-11 transition was not this big, if I'm not wrong..I was apprehensive of downloading this update because of the size, and its repercussions…This is probably a bug which…
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Renewal to better edition not possible
I've tried to renew my Family subscription of Bitdefender Total Security. In order to do it correctly (renewal not new licence) I've clicked on renewal banner onder My Subscription in Central. New page was opened and it offered me subscription for Total and Premium. I've selected Premium as I wanted better edition. Filled…
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$10 million
☝️☝️☝️10 Million👌
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Has anyone experienced Total Security stopped working?
Over the past couple days, my TS has just stopped working on my Windows 10 Pro machine. Thankfully, MS Defender kicks in right away. NOTHING has changed on my system, I mean NOTHING. No new s/w, etc., and W10P is up-to-date. Yesterday, I removed the program totally and then combed through the Registry cleaning that up too.…
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I have been trying to block a popup called www.energybot.com without success.
This situation began when I regretfully used energybot.com to find electric power options and now cannot get rid of it. When I visit any website after closing it, the energybot.com website comes up. I have selected settings in Edge , then cookie management, blocked energybot.com with no success I have also done this on…
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Update stops at 90%
Well its back. When I go to the right hand corner and right click on Bit Defender and select Update, it goes to 90% and stops. If I cancel the update all of Bit Defender shuts down. When I reboot and try to do the update again it says Threat Information Update 0.00 & Product Update 0.00. If I continue it stops at 90%…
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Secure pass issues on samsung tab
Hi. I am a new user to Android and require a small bit of help please. I am using Securepass across all of my devices. When trying to login on Chrome, every now and then it will popup with an option to search SP, however when I open SP up the login details will not update on the webpage. I then have to open up SP…
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Bitdefender needs the Internet (5G)?
Hello, I was reading up on my mobile security. It said Bitdefender needs an Internet connection. What about if I'm not inside and I'm using 5G that gets the Internet just fine. Will Bitdefender work with 5G Cell Phone Service does anybody know? Respectfully, SAC BV
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Are there plans for antivirus protection for Linux Mint?
With support ending for Windows 10 you should have a lot more interest in this product. I have heard a lot of inquiries about moving to Linux from many people.
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How do I find out if the threat is real. (Virus, malware ?)
I've been using a software program for a few months now, it's a newer program for analyzing poker players. For updates I would be notified, then go to the site and upload the update, no problems. They have changed the way they update, now when you open the program, it automatically updates the program from the web site.…
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Do I need to update EDR before I update Windows 11 Pro
Hi, On Sep 9 there was a Windows 24H2 update that fixed a few substantial critical vulnerabilities. However, I am not sure if for my machine it's better to update Windows and reboot before I check for an update on my EDR. Sometimes it takes a while for EDR to do a check for an Engine update and download that. What is the…
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How to Get Bitdefender to Use My Site's Actual Certificate
As part of the Encrypted web scan, Bitdefender injects a self-signed root CA certificate and substitutes that for my personal website's GlobalSign (AlphaSSL) certificate. Until I added it as an exception, I could not reach my website via Chrome and got a certificate error instead. I understand this "feature" exists so that…
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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: Should you have other questions you wish to ask, you may post them in the comments below.
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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: Should you have questions, feel free to drop them in the comments below.
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Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
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SafePay & Vanguard
I have used SafePay with Vanguard for years. Beginning last week, I get the following after putting in my Vanguard username and password: You can’t log in using a ******For your security, we stop any logins that act like bots. Stop running your ****** before trying again. Try again I can get in using Edge but greatly…
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Call unblocking issue
Due to performance issues, I specifically turned off call blocking on an android device that cannot receive calls. Now getting a recurring notification to turn call blocking back on. How can I stop this recurring notification?
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Safepay Login to Wells Fargo Bank (USA)
Much like the issue with RBC which was corrected recently I have not been able to login to WF for at least 2 months. Issue is still ongoing and I can log in with any other browser such as MS or Firefox. All other logins with Safepay are working. Thanks.
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PassKey Support in Password Manager & SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
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Renewals- I have never understood why
A year ago I came to Bitdefender after Kaspersky shut down United States operations. I have both Total Security and VPN. In the case of the latter, I don't use it that much because it too often interferes with me trying to go to legitimate websites. My Bitdefender VPN is up for renewal and its trying to auto renew on an…
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Bitdefender Mobile Spam Call & SMS Protection
Hi Bitdefender Community, I have a question about Bitdefender Mobile Security’s spam call and SMS protection features. I understand that Bitdefender uses cloud-based technology with real-time updates for detecting and blocking spam calls and messages. However, I’m curious: how effectively does Bitdefender prevent spam…
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Abbonamento Secure Pass
Buongiorno a tutti, Sono nuovo in questa community e spero di seguire correttamente tutti i passaggi. Ho acquistato bitdefender premium e con esso ho anche Secure Pass La domanda è questa: per poter utilizzare secure pass devo acquistare anche una licensa di bitdefender password manager? Grazie per l'aiiuto Piero
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Suspicious connection blocked. Phishing or False Positive?
The recent days bitdefender continuously block these connections.(They have appeared many times the recent days and they seem to be associated with the same domain/site.)What does this mean?I also has fear that my browser msedge.exe has hijacked. What should I do?
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Context menu scan
I use Directory Opus file explorer which is far superior to File Explorer. But I cannot right click a file to scan it with Bitdefender. Every other context menu entry available to File Explorer is there. I have read other posts that suggest Bitdefender will not support context menu scan from any other explorer. First…
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Safepay and Signing into Fidelity
This has just started recently. I have search for a way to correct without sucess. When I sign into Fidelity via Safepay, I get the following from Fidelity "Sorry, we can't complete this action right now. Please try again." Then if I try to resign back in I get the same message. If I sign into fidelity without Safepay I…