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Bitdefender Keeps Going Offline
I have been trying for over 2 weeks to get an answer from Bitdefender on why the program keeps going offline. It runs the scan, no problems found and then it goes offline. It says Bitdefender services are not responding. Should I unistall and reinstall or look for a new virus protection program? Service is lacking.
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On-demand Or Scheduled Virus Scanning Does Not Continue After Reboot
While I was evaluating Bidefender Internet Security 2009, I found that on-demand or scheduled virus scanning does not contiue after reboot. For example, if I need to reboot the computer during on-demand virus scanning, after reboot, I can't find any ways to continue virus scanning at the point of last scan, even if I pause…
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Windows Security Alerts
Hi I have Bitdefender Internet Security 2009 and Windows XP Professional Windows security alerts keep telling me i dont have antivirus or firewall is disabled. However Bitdefender seems to be working fine. I have tried this: 1) Right-click on My Computer 2) Click on Manage 3) Click on the plus sign(+) next to Services and…
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Bd Internet Security 2009 Freezes My Pc ,pls Help!
I just upgraded from 2008 to 2009.Since then, everytime I turn on my laptop, browse IE, my entire system freezes I have to hard reset it. I've tried uninstalled,reinstalled, system restored, evan chat to a BD technician who told me to send some detail informations but never got back to me since. I'm so tired struggling…
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Status For Virus Detection
How can I know what viruses are detectable by BD2009? I wanna know that BD2009 guard me against Redirector-H. I searched Virus Encyclopedia(http://www.bitdefender.com/) with a word "Redirector H", but I couldn't get the information about that. Should I think that BD2009 is not affective for Redirector-H detection at the…
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Internet Connectivity Just Suddenly Shuts Down
Hi. Yesterday (April 24th), I installed Bitdefender Total security 2009 and started to encounter the problem when my internet connectivity shuts down after 15 - 20 min every time I turn on my computer. I didn't have such thing before. Can anyone help me to resolve that issue? Thank you.
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Can Not Log Into "my Bitdefender"/account
Hi, I have been looking at renewing my BD internet security v10 as it is due to expire in early june. I tried to log into "My Bitdefender" using my username (email address) and password but it does not seem to accept it (it requests the same info over and over). So thought maybe my password was wrong so requested the…
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Backup Bitdefender Settings
How can i backup bitdefender (Total Security 2009/BDTS2009) settings on this PC. I can access a specific website on this PC but not my other one. Somehow it is blocking it. Is it possible to backup this PC BDTS2009 Settings and use it on the other PC on the network? I've checked every settings on both PCs and it still not…
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A Problem In Updating Bd Antiviruse2009 From Another Computer
Hi , I use BD Antiviruse2009 in to 2 Computers. I set Computer A in order to gets the update from Computer B but computer B never gets the update because BD Antiviruse2009 Show me this Error "An Error occurred during the update (could not connect) " PLEASE HELP ME>>>>>>>
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Why So Many Firewall Pop Ups?
Hi. I just purchased a license for Bitdefender Internet Security 2009. I installed it today. I have it setup with all the default settings. I'm getting a lot of firewall pop ups. For example, I use Firefox. It seems that every time I open Firefox, I get the same firewall pop up asking me if I want to allow Firefox to…
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Suspect Firewall Connections
My firewall reports that Live Messenger and Internet Explorer are making suspect (at least to me) connections. The messenger connections are always present, but IE7 only reports that connection when surfing. Heavy surfing causes IE7 to make a million (maybe not that much, but at least 15-20) connections to 007guard.com…
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Cannot Connect To Wireless Network After Scan
BD runs a scan every morning at 5am. When it's done the wireless network is disconnected and cannot be repaired. I have to reboot to get it back, sometimes twice. I have disabled the firewall and disabled BD's NDIS filter but that doesn't help.
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Vulnerability Check
Hi BD finds updates to only firefox, yahoo messenger and winamp in Vulnerability Check, when check for applications updates option is enabled. Why have not you added other applications? If I could add other applications to this check, how to do it? thanks, Hemanth
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Bitdefender Antivirus Scan
i have windows vista 32 bit and i haven intel celeron inside my computer. can come one please tell me why my virus scanner stoped working??!??!.. everytime i press the "full system scan or the Deep system scan".. nothing comes up but the document scan works. can some one please tell me whats causing this problem as soon as…
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Enable Password Protection For Products
hi forum i have just tried to disable the realtime protection and its asking me for a password and I get prompted for a password I've never set. ? is there a way of resetting this regards Dartone
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Disabling Real-time Protection
I am currently performing a massive backup from my Sempron server to an external Firewire disk. To speed up things I have tried to disable the real-time protection. However, when I select option "disable real-time protection -> until next boot" and leave the room the real-time protection is on again after half an hour or…
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Bitdefender Antivirus 2009 Scan Not Working!
i have windows vista 32 bit and i haven intel celeron inside my computer. can come one please tell me why my virus scanner stoped working??!??!.. everytime i press the "full system scan or the Deep system scan".. nothing comes up but the document scan works. can some one please tell me whats causing this problem!!!!! as…
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Always A Virus Alert
I always have a virus or vulnerability alert, even after turning computer on after 15 minutes "Vista". Do not have this problem on my laptop with "XP". Always says "You have never scanned for malware.
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Home Network Issues
Hi everyone, Apperenlty the forums is where you need to be to get answers, and I first want to thank the Bitdefender forums site for the help with the two issues, way better responce time on here than via email. Here is my question and answer statement. Backgroound of network. liux firewall server | Gig Switch…
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Trojan In Toshiba Value Added Package
I keep getting the following messgae: C:\TOSAPINS\TOSHIBA-Value-Added-Package\Data1.cab=]_41C4D8F13851A03F9A79406C89AF62B8 Gen:Trojan.Heur.30718E0B0B Delete Failed (file was in an archive) I've tried scanning with other makware scanners (including a-squared) and nothing comes up. Is the BD message a false positive? Any…
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Bd Won't Start
I've had some problems today with removing a virus that BD said "no action is possible" and I've run Malwarebyte Anti Malware and MS Malicious Software Removal Tool, and now Bit Defender won't start up, nor will Windows Security Centre. BD just says its unavailable and to re-boot, but it still won't start. I've checked…
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Overcompressed File
I have a file that BD can't scan because its overcompressed. This is the reported file .... C:\Documents and Settings\LocalService\Local Settings\Application Data\Mozilla\Firefox\Profiles\t6oj579m.default\Cache\F1B27CAEd01=](IExpress 0) The folder t60j579.default and all the files in it were all created on the same day…
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What Exactly Is A Overcompressed File?
My first thought would be a big zip file for example (over a couple of hundred megabytes) But that's not the case since many of my Nintendo 8-bit emulator games are overcompressed. And they're only a few hundred KB " />
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Help In Removing Vundo Virus
Hi, I'm new to BitDefender and the moment I installed it onto my computer, it did a full system scan and detected a virus that it could not delete not quarantine. It says that it is the Gen:Trojan.Heur.Vundo E0B9466666 virus. Can anybody please guide me through the steps to remove this virus. I have also turned off my…
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"scan Failed To Execute"
Hello, I have Windows Vista 64bit SP1, running on an intel DP45SG board with a Q9300 Processor, and 4Gb 10666 Patriot RAM. I keep getting an unfixable error message whenever I try to run a scan saying "Scan failed to execute" I've read there might be a patch for this, could someone please e-mail it to me. Thanks.
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Trojan.heur.5000ff000
I'm running Vista 64 Home Premium addition and BD Antivirus 2009. This morning the BD scan found an infected file that it couldn't remove. The message was Gen:Trojan.Heur.5000FF000 - disinfection failed on 1 issues. Infected: <System>=>C:\WINDOWS\System32\mobsync.exe (memory dump). What do I need to do to remove it?
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Problems Uninstalling Bd Total Security 2009 For Installing 2010 Version
Hello guys of Bitdefender staff! I'm using Bitdefender 2010 B1 on my main machine and it works like a charm! I decided to install BD 2010 even in my laptop that uses Windows xp. The problem is that on the laptop it was installed 2009 TS version of BitDefender. First i tried to uninstall it from "remove application" window…
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Gen:trojan.heur.hy.0000ffffff
I have seen a couple of these from last night's scan. One is in a Turbo Tax executable, TTXCTBTI.EXE Some were quarantined and on some, the move failed. Are these real? See attachment for the various forms and actions I took /applications/core/interface/file/attachment.php?id=5161" data-fileid="5161"…
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Vsserv.exe Massive I/o Writes
I noticed that Bit Defender (vsserv.exe) is doing an enormous amount of writing. Task manager shows 620GB "I/O write bytes" at the moment, far more than anything else. I can understand it doing a lot of reading, since I do daily scans, but I don't understand the writes. I see about twice as many bytes read as written and 5…
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Antiphishing Bar And Ie7
On Firefox/Yahoo-mail I can see the "AntiPhishing" bar on the top, left-hand quadrant of the screen. But in IE7/yahoo-mail I don't see any bar. Should there be one, and if so, where? I have antiphishing turned on for both Firefoix and IE. Windows SP2