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General Settings Password
Hello i forgot my Bitdefender Total Security 2013 general settings password, how can i recover it ? thanks in advance
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Premium Services Pc Care Plan
I signed up for the PC Care plan and I really appreciate the help of premium services. They are extremely helpful but, I have scheduled just one phone call for a Malware intervention and it uses up all three of my three instances? Can someone please explain why and if a Malware scan and removal perhaps counts as two or a…
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Internet Problem!
I am experiencing slow internet connections after I installed bitdefender total security 2013..I thought the problem is on my isp but now it's already 3 days with no improvement but on my other pc with no bitdefender installed my internet is ok..any ideas about this? I am using dial up wireless broadband..
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Problem With Computer Not Waking Up After Install Of Bitdefender 2013
Hi - I'm a recent refugee from AVG. I installed a trial of BitDefender 2013 Total Security this weekend. Ever since, if my computer goes to sleep I cannot wake it up and am forced to reboot (when I do, I get a message that Windows did not close properly). I have looked for and not found any flags or settings in Bitdefender…
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Settings Not Saved
Some settings are not saved, become disable after restart 1) Paranoid Mode 2) Monitor Wi-Fi connections 3) Anonymous Usage Reports
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Virtual Server And Bitdefender
Hi, I'm wondering if it is possible to run Bitdefender 2013 on my virtual server, Windows Server 2008 addition. If not what would you recommend for our gaming server security. Any help appreciated, Fergy
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Bitdefender Seems To Be Killing My Internet..
I installed Bitdefender total security 2013 about 3 or 4 days ago. At first everything was fine, but the last couple of days the internet gets slow as ######, pages won't load all the way. Sometimes I can't even see search results. If a page is not loading it sometimes messes up my whole internet so I can't open another…
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I Want To Change Information In My Profile Yet I Am Forbidden?
Dear Bitdefender Admins, I never remember posting anything that got a warning but when I wanted to add personal information for example my photo and where I live I am forbidden as per admin rights from doing so? Is this normal or did I break some rule that I did not know about? I am just curious and looking for help to…
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I Use Xp Mode. Internet Not Work In Virtual Window.
Hello ? my OS is windows 7 Pro. i use XP mode. but, in XP mode (Virtual XP), Internet not work after install Bitdefender. How can i repair this issue ??
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Vsserv.exe Not Responding In The Middle Of A Virus Scan
Hi there getting the vsserv.exe not responding error when i try to run a virus scan get REALLY annoyed tried restarting, updating, repairing, reinstalling, including trying the scan in safe mode please help! FYI no other anti virus is installed on my computer etc... everything is legit software etc
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Hey Guys, You Are Doing A Bad Job
Hi I have sent this (down below mail) as PM to: Christian, Senior Technical Support Engineer @ Bitdefender HQ Following his recommendations from: http://forum.bitdefender.com/index.php?sho...c=37820&hl= My message: “Every day my BDIS 2013 pops up window with this message: Your are logged in as:…
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Internet Security 2013 Pc Lifetime Edition
I was about to purchase Bitdefender ® Internet Security 2013 PC LIFETIME EDITION. Then I noticed "Lifetime protection key is valid for the computer you first install it on, for the lifetime of the machine, not exceeding 5 years;" You keep using "Lifetime" but you do not understand what it truly means. "Lifetime" means the…
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Can't Uninstall Bitdefender Antivirus For Mac
I've found instructions on this forum saying the fix to this issue is to run the uninstaller ****** and reboot twice. I've done it three times in a row and no uninstall is occurring. Can anyone let me know how I can uninstall BitDefender from my Mac? I would be very grateful. Here is my info: OS X 10.8.2 Mountain Lion…
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Unable To Exclude Dc/dvd Autoscan
On my Win8 64bit system, BD Internet protection 2013 keeps on scanning mounted CD/DVD disks. Whatever I choose: exclude CD/Dvd's or ask for prompt, whatever I choose to disable autorun media on the vulnarability tab. Nothing has impact on this behaviour. Whenever I mount a disk, the scan starts (and cannot be stopped).…
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System Hangs
Hi, I have been using kaspersky for a month (trial version), nothing was wrong but after some searches in the web I found bitdefender more popular, so I decided to purchase bit defender total security 2013 after installation, I tried to run C Cleaner on my computer but system stopped working, even I couldn't run task…
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Will I Need Another Licence?
Hi Christian, I have now BDIS license for 3 PC's. On dougter's PC are now 2 Windows systems installed - WinXP (for older games) and Win7 via double boot. I'm not sure, what licence for 1 PC means: Is it license for HW or for OS? Will I need buy another license, or can install BDIS on both systems (on same computer)? Thanks…
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What Is The Latest Version Number Of Bd Total Security 2013?
Hi, i am just wondering if i have the latest build of bd total security installed, i cannot find anywhere that shows what the lastest build numbers are, can anyone let me know? james
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Bitdefender Popups And No Explanation
What's the deal? The other thread was closed without an explanation other than "it was fixed." Popup ads are not acceptable, especially in a business setting. I run Bitdefender on a small office network and can't afford to have 20 computers showing ads for no reason. Please explain why popups were displayed to paying…
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How To Stop Messages About Bitdefender 2010?
Around two months ago I helped a client install BitDefender 2013. The client had re-formatted their computer after previously using BitDefender 2010 Anti-Virus. They also used My.Bitdefender.com to associate the new 2013 version on their Products page. The client is now constantly getting emails about renewing Bit-Defender…
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Sometimes, Autopilot Mode Change To User Mode.
I don't know, why change to User mode. I didn't anything. Really.. (Usually, i'm not open main page Bitdefender.) Who's know about this issue ?
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Sent 2 E-mails Last Week To Support
Hi I sent 2 e-mails to support last week and still have not heard a word ,there was 2 different things I sent and I am still waiting.What do I do? Thks
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Forgotten 2013 Gui Password
Need help resetting the GUI pw on Bitdefender 2013 AV. Somehow I managed to set one during the setup and now I can't remember what it is. Also tried to register with my a google for business account but could not so I had to end up setting one of with another provider. Can confirm installation code as needed etc...
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Total 2013 Password
I have forgotten my settings password for my total security. I have tried a full uninstall with registry clean up. Yet i can't change my password. Can anyone help please
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Green Dot
hey there can anyone tell me how to remove this green check..
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Screens/pages Refreshing
HI. Just checking with people who have the knowledge :-). We have Vista Ultimate and BD Total Security Build 16.26.0.1739. We have noticed a pattern of some net pages loading and after a fraction of a second they reload (we use Firefox). This is relatively new (since about mid December 2012) and does not happen with all…
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Does This Forum Actually Have A Purpose
I have been looking at a lot of BD forum posts and it appears there isnt much in the way of help happening here. Is this actually a help site, or, as suggested by others is it merely a good place to talk about the weather etc? We have a change in our computers behavior, it consistently loads and then reloads login screens…
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Windows Home Server 2011
Hi Guys, I have just bought a three PC licence of BitDefender 2013 after researching where Bitdefender came in the AV tests and it is on two of my PC's and to be fair I am happy with it. With that in mind I am looking at replacing AVG file server with another AV suite on my Windows HomeServer 2011. I have tried ESET Smart…
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Annoying Tag
Hi. I installed BD today and although it seems to be working OK, I have a problem with its appearance. There is a tag which shows whether a page in Explorer is safe or not. Unfortunately it sits in the page, just underneath the menu bar. I know it's not very big, but I find it annoying as it intrudes into page headlines.…
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Test, Just A Test
Hello. And Bye.
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Does Bd Support Really Work?
The topic's title may be a bit too aggressive... I am very sure that all people at BD Support are working hard and do their best to satisfy customers. So this topic is not on people but on the theme 'support'. --------------- Is it OK for a world-wide-acting company to leave customers allone with their problems? Is it OK…