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Settle a debate I'm having with my son over krnl.exe
My son plays Roblox a lot and has gotten into coding (cool) which he uses to cheat (not cool) against other players online. My problem is that without my permission he downloaded a "app modifier" call krnl.exe. Bitdefender caught it as a virus, but my son added an exception to allow it on my PC. Luckily I found it and was…
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getting problem for windows 7
i have purchased a license of total protection for my windows 7 but is showing me compatibility reason and not getting installed on my pc so what can i do for this problem please give me a solution for this.asap
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Clear browser cache before system scan?
I installed Bitdefender Free for the first time today. The System Scan has been stuck at 8% for hours now. Web searching reveals that this is normal. I was wondering whether I should have cleared everything (caches, cookies, other temporary files) on all browsers before starting the scan. Does Bitdefender ignore these?
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Bitdefender Free keeps detecting VYT90Q6I36.tmp
On system scans Bitdefender detects Windows\System32\VYT90Q6I36.tmp as Trojan.GenericKD.36661309 Disinfecting the file or moving it to Quarantine removes it temporarily before it is recreated again at some point (usually a few hours later or after rebooting). Shortly after Bitdefender usually Throws a "Threat Blocked"…
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Cannot Install BitDefender Free - 'Installer Initialization Failed'
Before buying the family pack I wanted to try the free version, however, it will not install, I just end up with 'Installer Initialization' failed' message. I previously used Avast, which I uninstalled with the proper uninstaller tool. I have also run the Bitdefender Free uninstaller tool (as advised on support webchat)…
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Bitdefender Free - high RAM usage
Hello, I noticed in my PC and also seeing the latest reviews on Bitedefender Free, that Bitdefender Free uses a lot of RAM at rest (about 300 Mb total). Bitdefender Free is declared very light but on RAM it seems not to be so. An update should be released that will reduce the consumption of RAM at rest. What do you think…
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login button does not work
Hi, I have a new windows 10 computer. Installed bitdefender free. Software then ask me to login, but when I click on the login button nothing happens. It's just stuck at this screen please see attachment. Just in case anyone ask this is a new computer with no firewall. Basically nothing installed on it. Chad
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On a trial ZERO support
At the risk of inflaming the fanbois. Bitdefender support sucks. Send an email and get no reply. Back to Kaspersky for me I guess. At least they reply.
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Can't remove infection
Hi, I did a virus scan on my Mac and found 11 variants of the JS.Heur.Morpheus on my computer. For each one it said "disinfect failed" and then "object failed to be moved to quarantine". I can only now reveal them in finder, no other option exists. Should I just select them and move to trash can? Would that solve the…
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Instalação do Bitdefender no windows 7
Boa tarde! Sou do Brasil, e na empresa onde trabalho foi adquirido muitas licenças do Bitdefender Endpoint Security Tools, instalei no Windows 10 e foi normalmente, já no Windows 7, tanto 64 bits, quanto 32 bits, a instalação não vai, só carrega a primeira tela de download, completa os 100% e depois não acontece nada, isso…
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Can't login to Bitdefender GravityZone/Control Center
I never received my Bitdefender Control Center credentials email and when I try and login or setup an account and use the activation code I get the error message 'We weren't able to migrate your key. Please contact support.' I have emailed support and not received a reply and tried to call several times but can't get…
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How do I generate a new link for my antivirus
Hi all, I had to reset of my laptop, and now I need to generate a new link for my antivirus. How do I generate a link without paying for a new one as I have one lest in my package? Thanks
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What's does this mean (new version,the old was bugged)
[{"insert":"Hi,\nSo first of all i think it's a false positive,but i don't…
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No response from is website because of Bitefender sso.mediacomcable.com
Hello, Recently I have installed Bitdefender Total Security on my PC. When I want to go to this website sso.mediacomcable.com. I get a invalid response error. Is there a feature that I can toggle on off to allow this website to come up on internet browser? This is not a browser issue as it does not work on either of them.…
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Inability to install Bitdefender Online to Windows
Hello all, & forgive me if post is at irrelevant place but I just logged in here. I found today that bitdefender (bdagent.exe) has been not running (& probably partially uninstalled) at my device for unknown reason & period of time. I tried to uninstall, delete Program Files' bitdefender folders & re-install from previous…
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A portion of these settings are covered up or overseen by your association?
In the wake of introducing bitdefender antivirus in addition, I have the accompanying message "A portion of these settings are covered up or overseen by your association" just on the "sign-in choices" for my windows 10 settings. I simply need to be certain that isn't anything to stress over and is bitdefenders doing?
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BitDefender Free Edition problem
Just passing this on, I already notified BitDefender. This morning I was unable to use Microsoft remote desktop connection between several PC's on a private lan. After 2 hours of frustration I found out it was BitDefender. I disabled it and RDC worked. Not sure if I had to disable it on the server but even with it disabled…
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All Protection package
I recently bought and installed the all protection package for antivirus.I still receive emails saying i have not activated the protection . the code supplied is what i inserted and now i can not use the same code to re install. can somebody with knowledge of how this is done please email me the instructions. The site…
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Bitdefender fails to disenfect Trojan.Zmutzy.Pantera 14.8
I cant disenfect this trojan and i ran 2 system scan in a row. At first scan it was on another file. On this image its first and third threats...
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Some of these settings are hidden or managed by your organization?
After installing bitdefender antivirus plus, I've got the following message "Some of these settings are hidden or managed by your organization" only on the "sign-in options" for my windows 10 settings. I just want to be sure that's nothing to worry about and is bitdefenders doing?
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camera sd card no longer recognized
I'm running Windows 7 Ultimate. Before BitDefender Antivirus Plus (BAP), I was able to plug in my camera's SD Card Reader into a USB 3.0 port and it would pop up asking if I wanted to read in all my photos. After installing BAP, this no longer works. First, it tells me "New Device Detected" and says it will scan it in the…
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Some of these settings are hidden or managed by your organization
After installing bitdefender antivirus plus, I've got the following message "Some of these settings are hidden or managed by your organization" only on the "sign-in options" for my windows 10 settings. I just want to be sure that's nothing to worry about and is bitdefenders doing?
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How do I get precent of my scan when I am running a virus scan
In the 2021 Version it changed the look of the scan so I don’t know the percent done how do I get the precent back
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Scheduled scans not running
Scheduled scans haven't successfully run on my computer (running windows 10) since the BTS 2019 update in 2018. The update to BTS 2020 in 2019 fixed the issue temporarily but after a reinstallation of Windows 10 scheduled scans stopped running again. The latest BTS update was 2 days ago and scheduled scans still aren't…
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How to install Bitdindowsefender on
How to install Bitdindowsefender on This article guides you on how to install Bitdefender on Windows computers. Before proceeding with the installation, make sure your PC meets the system requirements. You can also watch the steps presented in the video below. 1. Sign in to your Bitdefender Central account. If you don’t…
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What does: Potential device venerability detected mean::: Why no details?
What does "Potential device venerability detected" mean? ::: Why no details? What is affected when clicking FIX ISSUE? Why is there no more information about what has happened, and what will be fixed? Where do i find what change was made to my device?
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New folder windows 10
Hi, Has anyone experienced not being able to create a new folder in Windows 10 File Explorer? Because this is the problem I have. and can't find a resolution to the problem. Thank you John.
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which antivirus software do you use?
Hi guys, I downloaded what turned out to be a dodgy file and ran it via my normal antivirus software which was fully updated and it gave me the all clear, but then when trying to execute it I got a weird windows error. As it turns out, it was my Synology NAS antivirus which I had literally enabled yesterday that detected…
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Can't get rid of old free version and cannot install newest free version
I have a free version of the antivirus program. I was trying to remove an old version and install the most recent version. Trying to uninstall wouldn't remove the old files so I tried to remove them manually but couldn't -- none of the usual ways of deleting stubborn files worked including the use of third party tools. I…
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Scheduled on-demand scans not executing?
I run Bitdefender Internet Security version 25.0.10.52 on two PC systems running under Windows 10 (2004) 64-bit. I have configured a scheduled quick scan that is supposed to run daily at a specified time, and a system scan that is scheduled to run weekly. Some time ago (unfortunately I cannot say exactly when) these scans…