-
too many bitdefender services in taskmanager
Hey there, I rencently downloaded BD Antivirus Plus and all it's latest updates. As I opened the task manager, I saw at least 8 Bitdefender programms running at the same time. bitdefender main interface and bitdefender agent (which are normal I reckon) 4x bdservicehost bd network os helper bd redline update (the small…
-
Can't delete the remaining Bitdefender files.
I had the trial version of Bitdefender installed and after the trial ended I uninstalled the product but there are bitdefender files that remain and i am not able to delete them even with the uninstaller utility. The utility says that uninstall completed with errors and visit support for complete uninstall.
-
Phishing protection of Bitdefender Free and Traffic Light.
Why with Bitdefender Free, to have more complete protection against phishing, is it necessary to use Traffic Light as well, even if Bitdefender Free has protection against phishing? Wouldn't it be better to update it and make it the same as Traffic Ligth? Watch this test to the end: Nunzio
-
What are the risks involved in excluding a file/folder?
I am using Bitdefender Total Security 2020. It quarantines my Thunderbird's INBOX file, if there is any virus in an email. For a single virus it quarantines the entire INBOX mbox file which contains all the email with in it. So, I would like to add the Thunderbird's profile folder to exclusion list. 1. what are the risks…
-
BitDefender blocks app in exception tab.
I want to run a program but when I do that BitDefender blocks it even if its in the exception tab.
-
Error message when installing bitdefender free antivirus
Hello I encountered this error message while installing bitdefender free antivirus. Please suggest a solution and help me. Thank you very much
-
Zip email attachments with xls files and dangerous macros not being detected?
Hi, Although Office can detect if a macro is suspicious, it seems that on some recent spam emails there are zip attachments which as far as I can see contain excel files. I detached one of these (not opened!) and scanned it with BitDefender and it showed as clean. Does Total Security detect macros embedded in xls files or…
-
Bitdefender antivirus free edition installation error
Hello! How do you do sir? I wanted to try using Bitdefender antivirus free edition. But during the installation I faced some issues. When the installation was close to 90% it performs a rollback action due to installation error. And after that it says Error: Installer initialization failed or something. Before installing…
-
Mac OS Big Sur
Hi all, There doesn't appear to be a thread here, but it's safe to assume that installing the Big Sur beta is a 'no-go' due to the kernel extension changes. Is there a public beta version of BitDefender that would be compatible? Regards, David
-
Global Exclusion List
I'm looking to migrate from on AV to Bit Defender. A large portion of my global exclusion list is .exe but when I choose "file" and enter say application.exe it goes red and doesn't allow me to save it as if I've typed something wrong. Thanks for any help for this silly problem.
-
Vulnerable endpoint: how to manage it?
Hello, I've installed the protection on 23 devices. On some of them there is an exclamation point which means vulnerability because the "security content is out of date". What am I supposed to do? There is a way to invite the devices' users to update the security content? What is the way to do it automatically through the…
-
atc.sys and bttdc.sys causing fatale issues on Windows 10
Hello, I have recently been having completely random, repeated Blue Screen of Death on my Windows 10 PC, and for a while I had absolutely no idea what the problem was. Then someone on Microsoft's support website was able to analyze the dump files from the crashes, and he told me this: "All the crashes blame atc.sys and…
-
What is the default settings for BitDefender Windows services on Windows 10?
I am trying to resolve some issues of crashes on my PC and I played around with setting the Windows Services related to BitDefender to Disabled. Now I want to set them back I don't know what the default settings were. Any suggestions? Nathan
-
Is there a way to turn off BitDefender on one computer from a different computer?
Hello, BitDefender is causing a fatale issue on one PC and I cannot boot into it. Can I disable it from a different device, so I can boot into the PC and change BitDefender's settings? I can see the BitDefender dashboard can remove BitDefender, but that doesn't help with just turning it off. Thanks, Nathan
-
When is the Italian language in Bitdefender Free? Also increase the reactivity.
Hello, when will the Italian language be implemented in Bitdefender Free? Also make it more responsive to malware cleanup ... it takes several seconds or minutes to get rid of a malware that gets blocked. Thank you. Nunzio.
-
Question about 'Privacy threat blocked' - what's the best coarse of action
Hi *, With the 'Privacy threat blocked' notification I had the message that my password was being sent to some IP in the internet. I did a ping on the IP4 address and it resolved to some IP6 address but I was no wiser what DNS name was behind the address. How can I identify which process is trying to send my password to an…
-
Why does my antivirus say i have two devices being protected when i'm only using 1 laptop?
When I click into my devices it says I have two of them in use and one of them is at risk. Currently I an only using one Laptop. I do have the option to remove the later but i'm not sure if its a good idea. Any help would be awesome. Thank you. P.S.n I am running windows 10 on a Toshiba Satellite Laptop
-
Bitdefender Free: Can't uninstall or reinstall
Hi, Using Win 10 x64 and I needed to do a system restore but it failed and blamed the antivirus so I uninstalled Bitdefender Free and the restore completed OK. However when I try to reinstall Bitdefender Free it downloads OK but then the setup bombs out with 'Install Error. Cannot copy installer.' When I checked under Apps…
-
Suspicious .tmp file blocking after downloading unsafe program
Hello, I downloaded and installed a program on September 8th that turned out to possibly be not so safe. I can provide a link to where I downloaded it on request. I don't want to post that immediately since I'm not sure what the rules on that are. I removed the program the same day and did a full system scan with both…
-
Trojan.Zmutzy.Pante
Hi, Bitdefender is the only anti-virus that has actually spotted this virus on my PC. Virusname: Trojan.Zmutzy.Pante Is there any possible way to figure out from where I recieved it? I scanned yesterday and wasn't infected and now I had this all of a sudden.. I still have it in quaraintane .. any possible way to figure out…
-
Problem with TrafficLight recently
Hello. I'm using TrafficLight on a PC. In the past few weeks, TrafficLight has stopped displaying the green/yellow/red icons next to search results in Google, both in Firefox and Chrome. On Bing, the icons appear on some but not all search results. I've tried removing and reinstalling the extension, including restarting…
-
Error while installing Bitdefender AV Free
Hi, I'm facing some problems to install Bitdefender AV Free, previously I was installed on my PC but then I had to delete it and now, cannot install it. I tried all the "solutions" found on Internet, unnistaller tools, registry cleaner, manual folder deletion, downloaded BD several times, uninstaller multiple times, turned…
-
installation on a new laptop
Hi, I m sure this might have been asked before, but i didn't find it. I have laptop A which i will be exchanging for a new one B. A has Bitdefender Antivirus Plus for 3 years. After following instructions from <https://central.bitdefender.com/support/3289243530/article/1443>, i was required to generate a link which will be…
-
Mise à jour KB4574727 bloquée par Bitdefender
Bonjour, Microsoft a déployé une mise à jour importante mais elle est bloquée par Bitdefender ( cf article ci dessous ) : Pouvez-vous m'indiquer la démarche à suivre pour mettre une exception afin que la mise à jour se fasse correctement ?. Merci.
-
What are the risks involved in excluding a file/folder?
What are the risks involved in excluding a file/folder?
-
bdservicehost high cpu / memory usage, take 60% of my CPU usage , Very high power usage
Hi, It has been about 2 weeks now my laptops spinning the fan mush faster than usual as result of CPU usage by bdservicehost. Already sent all LOG file to the HELD-DESK but no correct suggestion been given. It is the worst AV I ever used! I'll stuck with this product for 3 years now because that is my subscription period.…
-
Bitdefender failed to copy installer
I tried to install bitdefender free antivirus first then i stopped it then uninstalled it but when i try to install it again it says failed to copy installer
-
Antivirus definitions between paid version and free version
Hello, are virus definitions released on both paid and free versions at the same time? Or does the free version receive them with delays of hours or days? Thank you. Nunzio.
-
Why no settings?
Hi, So after deciding to ditch ESET after using it for almost 5 years, I tried Avast & it screwed with my old ergonomic mouse so it wouldn't WORK (2 different computers) & so now I'm trying Bitdefender & we looked & there's NO settings. Nothing to set that allows me to review what it finds before it quarantines, nothing…
-
registarzione
Buopn giorno. Vorrei sapere come registrare bitdefender antivirus free edition installato sul mio pc, essendo già registrato con account. Inoltre gradirei sapere come inserire la lingua italiano per poter utilizzare tutte le funzioni del prodotto. Grazie.
