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Bitdefender VPN
Hi guys, i am new and trying out Bitdefender as i am moving away from Symantec. i have a trial version of Bitdefender Total Security installed on my PC desktop but i realise after installation i am not able to access my virtual share drive connected via OpenVPN. any one could help enlighten me and how could i make it to…
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Mac OS High Sierra Antivirus safe ?
I have the operating system version High Sierra (10.13.6) from Apple and cannot install a higher one. So is the antivirus programm from Bitdefender safe with this operating system version? Thank you very much.
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Update Finished - System Reboot Loop...
Hello all. New User, so apologies in advance if this post is in the wrong section. I'm using the Free Version (just updated to 1.0.17.222) on a Windows 10 laptop. Despite several Reboots now (using the front page option to take me into the Reboot option screen), I keep getting the message to Reboot again. This is NOT the…
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Vulnerable endpoint: how to manage it?
Hello, I've installed the protection on 23 devices. On some of them there is an exclamation point which means vulnerability because the "security content is out of date". What am I supposed to do? There is a way to invite the devices' users to update the security content? What is the way to do it automatically through the…
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BIT Defender (BD) on an iPhone (iOS) ??
Hi, Longtime BD Total user. Just installed on an iphone. I don’t see how to initiate a scan of the phone. Can that be done? All I see is VPN stuff ?? Thanks, Chuck
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Got a problem scanning an External Hard Drive
I'm trying to scan an external hard drive, but it just doesn't work, I don't know what I'm doing wrong? The timer goes on, but no files scanned :(
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atc.sys & EA's origin causing bsod in win
I just installed an EA game for my son, and now I am getting frequent BSOD with atc.sys being ID'd as the culprit. I put the blame on EA, but so far they are no help either. Anyone have any ideas how I might make Origin and Bitdefender play nice together? Thanks! SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while…
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Trojan.Zmutzy.Pantera14.8 - False Positive
I scanned the file in VirusTotal and it showed me that it's not a virus, but when I scan it with BitDefender it always says it's a trojan virus. I use hidden files option and this file appears nonstop in: C:\Windows\debug\.msXJqsaphtesasd.dat I just don't know how to deal with it, is there any way to remove it? Or is this…
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NO PUEDO ENTRAR EN WINDOWS
él descargado bit defensor internet security y al realizar el diagnostico de nos pedia for el inicio de sesión con contraseña. Lo que está aqui y al reiniciar no me deja ni nunca, ni cambiar ni quitar la contraseña. Sin puedo acceder a Windows
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Does Bitdefender mobile scan your SIM card?
Does it? If not by default how to I enable it?
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antivirus update 2021
plz update antivirus in window10 pro. that is easily enter virus in compueter
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Passage de Antivirus plus à internet Security : installation impossible
So sorry, I 've just seen I'm in the english section. I can't delete the post, if an admin can do it. Thanks a lot ! Bonjour, J’utilise Bitdefender antivirus plus et viens d’acheter la licence de sécurité internet. Dans Bitdefender Central je vois bien le logiciel mais l’installation s’arrête dès le premier écran. J’ai vu…
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Antivirus Free - nonresponsive after choosing "Not Now" on activation step during install
Hello When upon installation of Bitdefender Antivirus Free 1.0.17.221 (Agent 25.0.1.177) on Windows 10 Pro 20H2, ...on activation step I choose "Not Now", ...installation seems to finish just fine, with no errors. App also seems to start fine and its Icon appears in sys tray as expected - also after reboot. Menu on tray…
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Can't install on new device
Hi, I use BD on my ios and I am trying to add a new device--my Macbook. I have downloaded it and enter my pw, then my laptop asks for my user pw. After I enter it, nothing happens. I have tried many times. Any advice? Very frustrated
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Bitdefender Antivirus Free User Guide
I have downloaded and installed Bitdefender Antivirus Free on my Windows 10 desktop machine. The first time I used it I found a dashboard or screen that allowed me to choose what I wanted Bitdefender Antivirus Free to do. The next day I wanted to learn more about how to use the program and features, but I cannot find any…
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Scheduled on-demand scans not executing
I run Bitdefender Internet Security version 25.0.10.52 on two PC systems running under Windows 10 (2004) 64-bit. I have configured a scheduled quick scan that is supposed to run daily at a specified time, and a system scan that is scheduled to run weekly. Some time ago (unfortunately I cannot say exactly when) these scans…
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Removing Windows context menu items
Hey! Are there any working ways to remove Bitdefender Antivirus Free context menu item?
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Paid subscription, product fails to install
Purchased the Family Pack a few days ago on recommendation from various magazines. Installed fine on the win 10 desktop pc, but won’t install on the laptop. Laptop was win 8.1, tried installing bitdefender, but gets as far as the “preparing your computer” screen, then exits. Upgraded laptop to win 10, and still get the…
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Dashboard says "Device at risk" offers no info for a solution
Selecting Dashboard says "I have 2 out of 5 devices installed". 1 Protected and 2 "At Risk" Clicking on "View" takes me to "Dashboard". In "Dashboard" it say my desktop says "Protected". My laptop says "Device At Risk". My cell phone likewise says "Device At Risk". Both of the devices that say "Device At Risk" have a box…
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Remove custom scan
I created a custom scan to scan certain files, this is no longer needed but I cannot find where I can remove it, searching both the web and the Bidefender knowledgebase have not given me an answer.
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Can't download Bitdefender Plus
Hello everyone, Hope you can help me with this issue. I recently purchased Bitdefender Antivirus Plus, but the problem is that when I want to download this version of the product I buyed, I allways get the total security version even if I am logged in with my accout and I don't find the way of switch from this trial…
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Problem adding an Exclusion
I have installed a trial version of an Astrology Program, which allows enrolment of a chosen Word Processor, such as MS Word or Libre Writer, etc. This call on the Word Processor is not functioning unless I turn off Bitdefender AV Free Edition. Adding an exclusion of the whole folder of the Astrology Program, or the .exe…
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Bitdefender Antivirus Free Dashboard missing?
I am unable to find or return to the Bitdefender Antivirus Free Version Dashboard. Is there a trick to it?
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FTP
Hello When I use FTP with any Soft (Filezilla, WinSCP, FlashFXP...) , Process "bdservicehost" increase memory consumption until PC freeze completly... If I stop FTP Soft, Process release all Memory immediatly. Any Help will be welcomed (I have asket to Bitdefender Support, the Answer was : " which VPN are you using ?")…
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Bitdefender VPN
Hi guys, i am new and trying out Bitdefender as i am moving away from Symantec. i have a trial version of Bitdefender Total Security installed on my PC desktop but i realise after installation i am not able to access my virtual share drive connected via OpenVPN. any one could help enlighten me and how could i make it to…
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Full system scan
I recently took my laptop in for service (RAM upgrade) and found when I got it back that the OS had been reinstalled. I have two acct.s on this computer an Admin acct. and my acct. both password protected with different pass words. I updated Windows and did a full system scan with Bitdefender from my acct. and it came back…
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Uninstall Bitdefender does not uninstall it
I've been trying to deal with a 3rd device (laptop) that has Bitdefender installed on it, yet my Central Dashboard says this device is "At Risk" and is NOT one of my 3 allowed devices. So, I uninstalled the app. The "uninstall" app confirmed Bitdefender is uninstalled. Yet there is NO app or support files in the Trash. i…
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What is the Container folder and why is it missing?
I recently did a full system scan after a reinstall performed by a service technician, it found 19 password protected files that couldn't be scanned. This raised some concern as want to know what these files are and that there is no risk from them. The Bitdefender scan logs were to be saved in the Container folder, however…
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Uninstall SEPC for Bitdefender
Hi all, my symantec recently expired and i am moving to Bitdefender. During installation, i am asked to remove and uninstall Symantec Endpoint Protection Cloud SEPC but when i click uninstall in Program Manager, Password for Symantec SEPC is required. i tried all my login password to uninstall but not successful. Couldnt…
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Uninstall and reinstall issues
I had an annoying constant message to reboot after the same update over and over so I decided to uninstall and reinstall. The uninstall had errors. I now try to reinstall but the system says that it is already installed. Bitdefender agent is still running and I can't figure out how to completely remove now so that I can…