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System Restore Points Getting Repeatedly Infected Even After Removal Of Restore Points, Support Refu
my system restore point files ( stuff in system volume information ) are showing infections. since bitdefender can't access those files the solution in the FAQ is to delete those files manually. even after I delete those files, scans show new infected objects every time windows creates a restore point. I contacted…
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Desinfect Files Failed
The disinfection of these files failed, can somebody tell me what to do? Thanks a lot!! (While I use safari, and I click on something a new page opens with MacKeeper.. does somebody know this problem?)
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Astromenda Virus
Have you guys heard of this menace? It has infected three of our computers and so far, scans aren't detecting and removing it. It's a browser hijacker I think, but it hangs on, seems impossible to remove. Thanks!
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Cookie.2o7 & Cookie.doubleclick
Hi! I've been scanning my whole system everyday with the antivirus and everytime Bitdefender is finding some issues to be solved... Today I took a closer look to the issues and surprisingly I'm having problems with the same cookies: 2o7 and Doubleclick. Bitdefender states that these cookies were already disenfected... but…
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Beware Of Emails Claiming To Be From Apple Itunes - Malware
Recently received an email advising me that my Apple ID was just used to make a purchase from the iTunes store on a computer or device that I have never used before. It asked me to go to the Apple site and confirm account and change password. The email is crafted so that the "text" is really a clickable image that will…
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Possible Infection
Hello, QuickScan indicates that my system is infected with Trojan.Generic.4104085 . No other products on my laptop indicate a problem, but I have run QuickScan repeatedly over the past couple of weeks and it always shows a Trojan.Generic infection. I have searched online but find no solutions for this specific infection.…
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Poweliks Surveillance
Wondering if Bitdefender has identified Powerliks as malware and what steps are in place to detect and remove it?
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What Is This File And Why Is It Being Quarantined?
Hello, I am new to the Bitdefender forums, so I am sorry if I post this in the wrong section or if I make some sort of mistake. This morning, one of my games was updating on Steam (For those of you that don't know it is a service to buy and download games online) and Bitdefender marked one of the downloading files as a…
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Snap.do
I somehow managed to get this beast install itself into my Firefox - I have used Revo to uninstall it and also removed it from Firefox settings, but it still comes up. Is Bitdefender's scan able to locate any hidden elements and deal with them?
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Hacked By Bitdefender!
I thought I was being hacked by someone. And I did! By Bitdefender. I'm stuck on the computer with Windows 8.1. This one is written on the old one with Vista Home Premium. You have to help me. Now! I tried pressing F9. F10, and so on an on and on. I've been told I could use EasyBCD, but it's not for Windows 8.1..
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A Genuine Bitdefender Image Or Am I Hacked?!
Bitdefender said I had a virus, then it told me if I wanted to reboot. I said 'yes'. Then it felt like I wasn't alone anymore on the computer (Windows 8.1), and a big image turned up looking like this - but not quite. It was more colorful. The image was alright and nice, but the rest was looking very amateur-like with a…
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What Is Hzunyanhtn64.exe
I recently did a complete scan using BitDefender It said one infected item found so I clicked on the result to see what it was. It listed Application.Generic hzunyanhtn64.exe I tried to delete it, but it said it could not be deleted. I went into a program files folder named 005 and I tried to delete hzunyanhtn64.exe from…
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Removal Tool
Utility Removal Tool For Top 100 Malware Threats are no longer available, why?
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Motionjoy Spyware?
Hello, recently i installed several programs into my windows 8.1 computer. One of them was an old setup of the program motionjoy. I downloaded it some years ago from their official site but some days after bitdefender became useless (on-access scan was failing to get active) i got worried and did a full format. Still i…
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Edit Hosts File
hey, I would like to edit the hosts file and add some IP's to block them because of ads but bitdefender allways jumps in and adds to each line this: http://i.imgur.com/L0hPRwh.png How can I block the IP's now?
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What Is Winpcap 4.1.2
While I was uninstalling a program via windows control panel I noticed a program that I did not recognise. WinPcap 4.1.2 Publisher: CACE Technologies. Version: 4.1.0.2001 This had been installed a few months ago without my knowledge. I run BD - full system scan very regularly at least once weekly. I've also run Malware…
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Update Produces Mass Of Infected File Detections
I recently updated Bit Defender and the first scan has tagged over 500 files as being infected. It has deleted most and cleaned the rest. I stopped the scan at the midpoint because I don't believe the results. All of the files are listed as being infected with Gen:Trogjan.Heur.Rootkit.*** (where *** is a unique extension…
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How Do I Remove Gen:varient.adware.kazy
My security scan recently showed Gen:Varient.Adware.Kazy.374062 and Gen:Varient.Adware.Kazy.374109 both on my computer and Bitdefender was unable to remove either. I am unsure of how to get rid of these viruses! Any help would be very appreciated!
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Hosts File Being Changed By Bitdefender 2010
I have Bitdefender 2010. Operating system is Windows XP. I searched for this issue but did not find anything that applies to Bitdefender 2010 (only 2012). The 2012 solution to this issue does not apply to 2010. Within the past few days, Bitdefender 2010 has modified my hosts file and will not let me change it back to the…
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Zebar Adware
HI I have Bitdefender Total security and have picked up Zebar Adware on my computer which Bitdefender cannot remove. Bitdefender is trying to block the Websource about 50 times a day but cannot find or delete the source files for some reason. Any assistance on how I can remove this irritating virus from my machine?. Thanks
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Plugins - Malware?
Hi, I have discovered in my folder Bitdefender Threat Scanner/ Plugins/ a large list of files - malware.16/17/18 .....302/ 303 ans so on; there is any problem with my PC or these are good files? all have the same date of creation/modification. Thanks.
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Help! How To Delete "rootkit.mbr.azusa.a"
Hello, I have recently got a message from my Bitdefender total security saying it has detected a virus but it can't delete it. It comes up when I plug in my USB or my external hard drive. Obviously I want to get rid of it from my laptop and/or any other of my devices. I think it has infected laptop and my usb, how do I get…
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Bitdefender Is Blocking My Website.
i submited my website but i can't an answer ? remove blocking to my website please.
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Problems Of "application.bundler.e"
met this problem of Application.Bundler.E of our program from VT(www.virustotal.com), re-checked times to make sure it is clean, but have no idea why it happened. How to solve the problem?
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Submission 2014050911080001 Still Undetected
Hello, 3 days ago I send to you undetected keylogger, and it is still undetected by bitdefender so my question is why ? I'm asking because it creates GB of data - many encrypted screenshots etc And it is installed on few computers in our company So, you are still analyzing it ?
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Malware Submission Query
Hi, I have sent a virus pack of 200+MB via malware submit form by creating various parts of the archive. the name of the archives start from BD Sud.part1.rar - part 30.rar. They are of 5MB each. As you know the files cannot be extracted without the whole pack so you will need to download whole of the parts to extract it.…
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Bd Reports Virus But Fails To Remove It.
My computer is a Dell N7110 that seems to have a serious malware problem that BitDefender can't handle. During a system scan, most counters, (time left, expired) don't report accurately. BD reports many viruses, but is unable to clean any of them. The last system scan took 2 hrs 55 minutes to complete on an almost empty…
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Recover Deleted Files From Bit Defender ?
Hi I found 6 Virus on my External hard after removed the virus I found more then 200GB removed and scan time was less than 1 Minute So before scan it was 250GB Free from Hard and after remove it remain at same Size 250GB So Can I Recover the Deleted Files ? And why it still 250GB and the files on Hard now is 400GB and the…
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Do I Have A Problem? Trojan:heur.lp.v7v5
I had a message saying Trojan:Heur.LP.V7v5 had been detected but could not be cleared, said it was from Adobe update C:\Program Files (x86)\Adobe\Reader 10.0\Reader\rt3d.dll. As instructed on the 'Help' page I ran a system scan (log attached) but this came back clear. Do I have a problem, if so what do I do?…
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Not Malware
Hello, Our web server is being blocked as malware. Please unblock it as soon as you can. cafoundation.com is one of our sites being blocked. Or servers IP is: 166.78.237.101 Let me know if you need anything else from us. Thank you! Todd