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Please refer me to someone who can remove this unwanted subscription, as it is locking me out of usi
I love your products, but this has gotten so ridiculous it would be comical if it wasn't an enormous waste of time. So, over a month-and-a-half ago, my BitDefender for Mac 3-device 2016 subscription was about to expire. The auto-renewal price was much higher than a 10-pack Multi-Device package promotion BitDefender had,…
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Firewall NDIS 6 driver missing
Hi, I am looking at a few problems on my PC and spotted that the Bitdefender Firewall NDIS 6 driver is shown as missing. I have read reports this slows internet downloads and I have benn having problems with these including many ending up as corrupt. Can you supply a new driver please? Regards, Dave
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Thunderbird Toolbar and IMAP - Business as usual??
Does this version finally support IMAP for antispam etc? Does the Thunderbird toolbar/enabling SSL scanning still kill Thunderbird? (I've seen it corrupt mailboxes). Can I turn on/turn off scanning for firewire devices? You know what a lot of customer want, not bloatware. My renewal comes up in 28 days so I guess I will…
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Bitdefender internet security 2017 does not start on boot
Since I upgraded to 2017, internet security does not start when windows starts. The icon does not appear in the system tray and the "awake" message does not appear. There is no entry for it under TaskManager's start up tab. What do I need to do to correct this?
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Help with choosing product
Hello and good morning/day/evening people! I need help with deciding which product to buy. My current subscription(family pack) expires in 18 days and was wondering if people here can provide me with information about the products. Can anybody explain to me the difference between the family pack, the total security pack,…
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Frequent DNS errors
Long time Kaspersky user, that just last week switched over to BitDefender Internet Security, and having a very strange issues. I tried chat support but they told me it was 100% not possible for my problem to be caused by BitDefender. What do you all think? Windows 10 computer fully updated Total Security Multidevice Now…
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2 Bugs
Hi, 1) I have switched off notification of security report. However, I still received a notification this morning stating that the report was ready. Evidently there is a bug in the settings. 2) All Protection modules - Anti-spam, vulnerability, firewall, ransom-ware have an "on" switch at the top. However, Web protection…
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Can't Show hidden files if Total Security 2017 Installed
Hello I'm currently using the demo version (just installed today the 2017 version) and realize it hide my hidden files and it prevents me from showing them. Can I change this somewhere in the app or I simply have to switch to a non intrusive antivirus solution?
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System and internet slowing down
Bitdefender worked all right for years but the 2017 version slows down the system and slows down the internet connection so much that i cant use it. I opened a ticket with support and they gathered information from my computer but when i tried to send it the server couldnt receive it: Delivery to the following recipient…
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Firewall & Other Problems
Hello Bitdefender. I read the rules quickly and I want to apologize if I unknowingly break any other rules and hope you don't ban this old geezer. The forum rules sound very very strict, threatening and hostile, which is why I apologize ahead and hope that I don't lose money for the hostile "enviroment" that seems to be…
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[Fixed] Quarantine issue settings
Hi. I see by default that the quarantined files are kept for 30 days. I changed that to 90 days and yet Bitdefender does not keep my setting at 90 days, it keeps reverting back to 30 days. How can I fix that? Thank you.
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Problem with Firefox gmail, error #400 after installation
Gmail account on Mozilla Firefox experiencing error code #400 after upgrade from Bitdefender 2015 to 2017 on Windows 7 (screenshot below). Based on other comments online, it seems to work if you remove the cookies and retry. Is this a known issue / a settings issue where you can point me to the latest official Bitdefender…
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Memory usage - what is normal?
Are there any known memory leak issues? I installed BitDefender AV 2017 on a brand-new PC. Hardly any other software is installed. After running the PC for over 48 hours, BitDefender (vserve.exe) is now up to 388MB. I have been using WebRoot on prior PCs and am used to low resource usage. I realize BD works differently…
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BDIS 2017 vsserv.exe spikes every 5 seconds
This has been a continuing theme for years over different products. It never seems to get resolved. BDIS 2017 has vsserv.exe running 10% spikes of the CPU with 6MB of I/O every 5 seconds, continuously. What are you up to? Do I have to regress to BDIS 2016 to stop this thing from haunting me?
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Bitdefender agent has encountered a critical error
Good morning ladies and gentlemen, Was running Windows 8.1 with Bitdefender 2016 Total internet security without issue. Upgraded to Windows 10 and no Bitdefender was running, no problem I took the opportunity to upgrade to 2017. When installing it said it was removing a previous version of Bitdefender then rebooted and…
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Bitdefender services has encountered a critical error
Almost every time i boot up my computer, it says Bitdefender services has encountered a critical error. Also, when i hover over the bitdefender icon sometimes it says "Please sign in to activate your product" but when i click it, it is fine
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Cannot access email support
I've tried for 2 hours to access EMAIL support at the following link on the support page and it never opens. What gives? is this the support I can expect if I buy bitdefender next week before my trial ends? (not having any trouble accessing other pages) Also tried CHAT with no success. Either it doesn't load or loads super…
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Delayed launch time
Hello there. I am using Bitdefender Total Security for I believe 4 years now. I ignored minor issues for a long time, believing they will be repaired (and they actually were). What really bothers me, is that delay when the program starts. It takes literally MINUTES for the program to appear in the tray. MINUTES! A program…
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BD Wallet Plug-in
Mozilla disabled BD Wallet Plugin about 30-40 minutes ago. Reason being given users is Mozilla is not able to activate the plug-in because BD is not supplying Mozilla with the required information. When this happened before reason given users was BD had not supplied M with a valid Security Certificate? Hey Forum. . .What…
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System scan
I would like to tweak what the default settings are for the system scan. It shows a drive F that has nothing on it ,but I would just like it to ignore that drive. I have IS 2017. Also, is there a reason that a system scan on my wifes laptop would take three time as long to complete compared to my desktop with twice the…
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The Bitdefender icon
Is it normal that it takes almost 5 minutes before the icon in the systray shows up? I know that the services is running when Windows starts up.
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BD 2017 can't scan https and show search advisor
As the title,I found Bitdenfender can't scan or influence any https page that is connected through proxies.for example,when I visit the Yahoo page with no proxy,I can see Search Advisor and find page signed by Bitdefender's certificate, but when I visit same page through the proxy(use Chrome extend called…
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License Renewal
I have two question about license renewal. I have bought my license for TS2016 last year at the end of year (expires in 50+ days) and I have TS 2017 installed on my system. If I want to renew my license, can I buy TS 2016 license, or i have to buy 2017 version? If I buy my renewal today, and I wait this 50+ days when my…
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[Fixed] Bitdefender Widget
The Widget will not stay on between computer uses or reboots. It applies to both my laptop and desktop. I have no other security solutions of any type installed on the computers. Bitdefender Total Security Build 21.0.18.898 all up to date. Windows 10 Home v.1607
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Security Widget
Every time I restart my computer Security Widget is gone, I have to get it on from setting. How to make it on permanently like 2016?
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BD-IS 2017
Hi, How do I disable/pause anti-virus on Internet Security 2017 temporarily I'm trying to install a file but AV keeps deleting it. Thanks!
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Safepay notification
Bitdefender keeps notifying me that it wants me to use safepay. I don't want to use Safepay. I can't get rid of the notification. I select for it to remember about all banking sites, select NO, and it keeps coming back.... HELP!!!!
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Random bootup sequence & Gadget missing
Product and OS: Bitdefender Total Security Multi Device 2017, Windows 10 Home x64 Problem: Bitdefender seems to randomly choose when to run in the bootup sequence. Sometimes it shows on the system tray immediately, other times it isn't until 3-4min after boot is complete and sitting at the desktop. In addition, the…
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BD 2017 keeps deleting file
is there any way to exclude folders in the 2017 version of bitdefender, as I can't seem to make it not delete a certain addon file I have I press recover and 2 seconds later i get a message that BD 2017 has deleted the file again, because it sees it as a trojan....
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BitDefender Internet Security blocking live tiles
Hi guys! I need a little help! I have Bitdefender IS 2017 but in my Windows 10 it is blocking my live tiles. How can I fix this? I unistalled Bitdefender 2017 and my live tiles are working now, but I wanna use live tiles with bitdefender. Thanks for any help!